Head Spa Therapist Job at Marriott Bonvoy (London)

Job Description

Join our vibrant Away Spa team at W London! Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. AWAY SPA is our signature ‘Lust for Life’ experience, crafted for the W guest who wants to look radiant and feel revitalized—both inside and out—ready to shine through the night and beyond. Breaking away from traditional spa norms, AWAY SPA embraces the bold, vibrant spirit of W, swapping wind chimes and chants for dynamic, modern social settings. This is a unique chance to join an exceptional Spa team.

Job Responsibility

Own the day‑to‑day rhythm of the spa treatment team — coaching, inspiring, and elevating therapists to deliver standout guest experiences
Champion our W brand philosophy by ensuring every treatment feels personalised, polished, and flawlessly executed — from welcome ritual to post treatment vibe
Partner with the Spa Manager to fine‑tune protocols, introduce new experiences, and ensure all services stay aligned with W’s bold, fashion‑forward identity
Oversee treatment room readiness, product stock, cleanliness rituals, and equipment standards — ensuring the space always feels elevated, seamless, and W-worthy
Serve as the spa’s point-of-expertise for technique, product knowledge, and best practices — empowering the team to deliver service that’s sharp, confident, and buzzing with W energy

Requirements

Minimum of 2 year's experience in Beauty and Spa, ideally with a broad skill set within a luxury environment
Confident in upselling and promoting retail products and spa services
A genuine passion for the Beauty and Spa industry
Enthusiastic about learning, growing, and exploring new products, spa treatments, and innovative equipment
Holds a current Level 3 Beauty Therapy Certificate, with up-to-date skills
Proven expertise relevant to the role
Excellent verbal and written communication skills
Strong attention to detail
A vibrant personality
Must have obtained the right to work and live in the UK

What we offer

Meals — Tasty and Varied Complimentary Meals in our Green Room canteen
Service Charge — Paid each month
Learning and Growing — Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships — Opportunities to undertake an apprenticeship to support your development in your role
Holiday — 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided — Dry cleaning included
Company Pension Scheme
Take Care — Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate — Awards and Recognition Celebrations
BenefitHub — Access to further discounts for shopping, cinema tickets, technology and more
Events — Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition — Dedicated appreciation events for when you reach career milestones within the company
Global Marriott Hotel Discounts — Accessible to you and your loved ones, travel the world with Marriott International
Food & Beverage Discounts — 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts — 30% discount in our Away Spa

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