Head Receptionist Jobs

Bespoke Hotels

Location:
United Kingdom, Ullapool

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To lead the reception team in delivering exceptional guest service, ensuring smooth front desk operations, and maintaining accurate administrative and financial records.

Job Responsibility:

Oversee daily reception activities including guest check-in, check-out, and room allocations
Ensure all guest interactions are handled professionally, promptly, and with a high level of customer service
Resolve guest complaints and issues efficiently, escalating when necessary
Maintain a welcoming and organized reception area
Manage daily banking procedures including cash handling, reconciliation, and deposits
Ensure accurate recording of financial transactions and adherence to hotel financial policies
Monitor and report discrepancies in cash flow or guest billing
Maintain accurate guest records and ensure all documentation is up to date
Prepare daily reports including occupancy, revenue, and guest feedback summaries
Support the Front Office Manager with scheduling, training, and performance reviews of reception staff
Liaise with other departments to ensure smooth communication and guest satisfaction
Supervise and support reception staff, ensuring high standards of professionalism and service
Conduct regular team briefings and training sessions
Foster a positive and collaborative working environment

Requirements:

Previous experience in a hotel reception or front office role, ideally in a supervisory capacity
Strong communication and interpersonal skills
Proficiency in hotel management software (ideally Rezlynx) and Microsoft Office
Excellent organizational and problem-solving abilities
Ability to work flexible hours including weekends and holidays

What we offer:

Market leading Rates of Pay
Anniversary Bonus
Flexible Shifts, full and part time to fit around other commitments
28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
Full Training and Supervision Given
Opportunity to gain recognised qualifications to help you progress
Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
Introduce a Friend Scheme worth £600 +
Anniversary weekend stay for you or to give as a gift to family or close friends
Access to complimentary Mental Health & Wellbeing services
Discounted Bespoke Hotel Stays, for you, your family and friends
50% off all Food & Beverage during Bespoke Hotel Stays
A range of local in-house benefits

Additional Information:

Job Posted:
December 06, 2025

Expiration:
January 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Head Receptionist

Bespoke Hotels

Location:United Kingdom, Ullapool

Category:Hospitality and Tourism

Contract Type:Not provided