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Head Office Administrator

United Kingdom, Horsforth Employment contract 24000.00 - 26000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Welcome to Linley and Simpson - we're known for bringing local knowledge and strong values together. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers in the Yorkshire region. We're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Head Office Administrator. This is a full-time, permanent position based in Horsforth.

Job Responsibility

  • Inbox Management
  • Collaborate with the team to manage the inbox, ensuring all enquiries are responded to promptly and accurately. All correspondence must be appropriately logged in Reapit.
  • Section 13 Notice Production
  • Prepare and issue accurate Section 13 Notices through Goodlord in a timely and compliant manner.
  • Fee Administration
  • Ensure all applicable fees are correctly added and recorded in Reapit.
  • System Updates & Rent Adjustments
  • Update Reapit to reflect rent increases, tenancy amendments, and relevant tenancy alerts. Enter rent review dates to ensure follow-up actions are triggered at the appropriate time.
  • Customer Communication
  • Handle incoming telephone enquiries from landlords, tenants, and branch staff, providing clear, professional, and supportive assistance.
  • Tribunal Preparation
  • Gather and prepare evidence of current market rent levels and all required tenancy compliance documentation for tribunal cases, ensuring all materials are completed and submitted within tribunal deadlines.
  • Liaising With Other Head Office Departments
  • Liaising closely with the arrears team and the rent & legal team on tribunal-related matters.
  • Support to Head Office Teams
  • Provide assistance to head office teams as required, supporting wider business operations and contributing to the smooth running of organisational processes.

Requirements

No specific requirements listed.

What we offer

  • Smart spending app with discounts at over 900 retailers
  • wellbeing centre with resources for health, financial wellbeing, and mental health
  • Employee Assistance Programme with free counselling support sessions
  • Smart Tech Scheme for gadgets and appliances
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay plus incentivised commission and performance bonuses for most roles
  • Loyalty celebrations for length of service
  • Pension plan
  • Professional development funding for qualifications
  • Company socials

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