Head Office Administrator

• Inbox Management
• Collaborate with the team to manage the inbox, ensuring all enquiries are responded to promptly and accurately. All correspondence must be appropriately logged in Reapit.
• Section 13 Notice Production
• Prepare and issue accurate Section 13 Notices through Goodlord in a timely and compliant manner.
• Fee Administration
• Ensure all applicable fees are correctly added and recorded in Reapit.
• System Updates & Rent Adjustments
• Update Reapit to reflect rent increases, tenancy amendments, and relevant tenancy alerts. Enter rent review dates to ensure follow-up actions are triggered at the appropriate time.
• Customer Communication
• Handle incoming telephone enquiries from landlords, tenants, and branch staff, providing clear, professional, and supportive assistance.
• Tribunal Preparation
• Gather and prepare evidence of current market rent levels and all required tenancy compliance documentation for tribunal cases, ensuring all materials are completed and submitted within tribunal deadlines.
• Liaising With Other Head Office Departments
• Liaising closely with the arrears team and the rent & legal team on tribunal-related matters.
• Support to Head Office Teams
• Provide assistance to head office teams as required, supporting wider business operations and contributing to the smooth running of organisational processes.

No specific requirements listed.

• Smart spending app with discounts at over 900 retailers
• wellbeing centre with resources for health, financial wellbeing, and mental health
• Employee Assistance Programme with free counselling support sessions
• Smart Tech Scheme for gadgets and appliances
• Cycle2Work Scheme
• Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
• Competitive base pay plus incentivised commission and performance bonuses for most roles
• Loyalty celebrations for length of service
• Pension plan
• Professional development funding for qualifications
• Company socials