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Head Office Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , Horsforth

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

24000.00 - 26000.00 GBP / Year
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Job Description:

Welcome to Linley and Simpson, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Head Office Administrator. This is a full-time, permanent position located in Horsforth. The salary ranges from £24000 - £26,000 per annum.

Job Responsibility:

  • Inbox Management: Collaborate with the team to manage the inbox, ensuring all enquiries are responded to promptly and accurately
  • Section 13 Notice Production: Prepare and issue accurate Section 13 Notices through Goodlord in a timely and compliant manner
  • Fee Administration: Ensure all applicable fees are correctly added and recorded in Reapit
  • System Updates & Rent Adjustments: Update Reapit to reflect rent increases, tenancy amendments, and relevant tenancy alerts
  • Customer Communication: Handle incoming telephone enquiries from landlords, tenants, and branch staff, providing clear, professional, and supportive assistance
  • Tribunal Preparation: Gather and prepare evidence of current market rent levels and all required tenancy compliance documentation for tribunal cases
  • Liaising With Other Head Office Departments: Liaising closely with the arrears team and the rent & legal team on tribunal-related matters
  • Support to Head Office Teams: Provide assistance to head office teams as required

Requirements:

  • Experience delivering fantastic customer service
  • Excellent interpersonal skills and keen attention to detail
  • Self motivated and organised
  • Excellent IT skills
What we offer:
  • Smart spending app gives you discounts at over 900 retailers
  • Wellbeing centre with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
  • Employee Assistance Programme offers free counselling support sessions
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
  • Special days and celebrations for length of service
  • Pension
  • Support for professional development by funding your professional qualifications
  • Company socials

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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