Head of WPB Transformation and Management, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages

Job Responsibility:

Drive the development of WPB platform and customer journey transformation plans and innovations to achieve WPB and the Bank’s business strategy
Lead and manage the progress of key WPB platform and journey transformation initiatives through agile value streams and collaboration with internal groups, local teams and external suppliers
Collaborate with WPB business units on IT Projects prioritisation based on the business case to optimise IT resources usage, and liaise with Digital Business Services (DBS) on overall IT budget management, resources allocation and prioritisation amongst all WPB projects
Review and track business benefits of WPB IT / transformation initiatives
Provide governance of transformation projects and coordinate WPB governance meetings to oversee all WPB’s infrastructure, operations, technology, change initiatives, and third party distribution partners
and the relationships with Global Functions and DBS as necessary to execute corresponding activities
Work with respective WPB business units to identify process streamlining and re-engineering opportunities, oversee and report on project progress and respective benefits as appropriate
Lead the team to develop strong business focus when implementing various platform and customer journey transformation initiatives to achieve the intended business outcomes
Ensure all control measures relevant to the job responsibilities are undertaken to minimise the risk exposure of the Bank
Manage operational risks including the identification, assessment, mitigation and controls, loss identification of, and reporting on those risks

Requirements:

Seasoned financial services professional with experiences in customer journey design and management, technology, and digital transformation, preferably in the wealth management and personal banking business, and related regulatory, compliance and operational risk fields
Proven track record of effective and agile project management, including project planning and decision making, identifying priorities and bringing a wide range of projects to successful completion
Strong team leadership to manage project teams and engage with diverse business and functional stakeholders, coach and support teams at different levels
Strong problem-solving skills with conceptual and analytical capabilities to work with ambiguities
Acute sense of business direction and thorough knowledge of WPB business and Fintech to exercise sound judgment in cross-WPB transformation initiatives
Keep abreast of technology and market developments, and business trends to explore new business opportunities
Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Strong written communication skills, ability to clearly document the current state and the recommendations
University degree in a relevant discipline, or a professional qualification
High proficiency in Chinese and English
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

Nice to have:

Enhanced Competency Framework (ECF)
Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB)

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
May 27, 2025

Expiration:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of WPB Transformation and Management