Head of Workplace Strategy & Operations Job at Vercel (San Francisco)

Job Description

We're looking for someone who genuinely loves building great workplaces - a hands-on leader who can think big about global strategy while still caring deeply about the details that make an office a place our employees actually want to be. You'll own the experience across our offices in San Francisco, New York, Austin, London, and Berlin, and help us continue to build out our spaces as we grow.

Job Responsibility

Own our global real estate and workplace strategy
stay tightly connected to where the business is headed and anticipate what we'll need next
Lead site selection, lease negotiations, and build-outs that set us up to scale without overbuilding
Develop standards for new offices that ensure every office feels like Vercel, but is flexible enough to have the local vibe
Partner closely with senior leadership and site leaders to gather input, build alignment, and ensure long-term real estate plans reflect both business priorities and the on-the-ground reality of each location
Create spaces where our teams want to gather and are designed for real collaboration, focus, wellness, and a sense of belonging
Be the guardian of Vercel's brand and aesthetic in the physical world and ensure every office feels unmistakably us
Partner with our internal Design team to make sure the culture shows up in the walls, not just the website
Sweat the details that make a workplace feel thoughtful, from the snacks to the layout to the moments that make people feel seen
Work closely with People and IT so the physical space actually supports how employees work and grow
Own day-to-day operations across all our locations with consistency and care
Build and run physical security programs that protect our people, including Executive Protection for our senior leaders
Develop health, safety, and compliance programs that are taken seriously without being bureaucratic
Manage the vendor ecosystem and hold partners to high standards while building relationships that actually work
Own the workplace budget and make smart tradeoffs, balancing investment with resourcefulness
Source and negotiate with global vendors who meet our bar for quality, reliability, and values

Requirements

8-10 years of experience in Facilities, Workplace Experience, Security and/or Real Estate leadership, including leading teams of various sizes
Proven success at companies in the high tech space that evolved into first spaces, multiple spaces and then to regional spaces, with a track record of being scrappy, creative, and resourceful in scaling operations efficiently
Demonstrated ability to build rapport and credibility with senior leadership and site leaders, driving alignment on long-term real estate strategy as well as day-to-day operations
Passion for creating people-centered, inclusive environments, through design and experiences
Belief in the power of design and brand to build meaningful workplace experiences and engagement with a strong aesthetic sensibility and an eye for how physical space reinforces brand identity
Experience establishing and managing physical security programs, including day-to-day security operations and Executive Protection
Proven ability to build, develop, and empower a team by fostering a culture of ownership, accountability, and local impact
Strong project management and vendor negotiation skills
Experience building relationships and collaborating with the Executive Team, People, IT, Legal, Finance and other business leaders
Strong change management skills, especially in growth phases

Nice to have

FMP® (Facility Management Professional) – IFMA
SFP® (Sustainability Facility Professional) – IFMA
LEED Accreditation – U.S. Green Building Council
Project Management Certification (e.g. PMP) – a plus
OSHA or local safety compliance training

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

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Head of Workplace Strategy & Operations

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