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Head Of Workforce Planning & People Operations - SEC, Glasgow | Full-Time / Permanent. The Head Of Workforce Planning & People Operations at SEC oversees the strategy, planning, and execution of workforce operations. This role ensures the venue is staffed with a qualified, motivated, and engaged casual workforce. The role supports operational efficiency, leadership continuity, and organisational resilience.
Job Responsibility:
Lead the Levy People team at SEC, ensuring adherence to daily, weekly, and monthly processes
Identify team training needs and implement development initiatives
Manage People Team rotas, absences, annual leave, and employment-related issues
Ensure the team maintains Levy’s People Signature and standards of professionalism
Design and execute large-scale recruitment campaigns for casual staff
Collaborate with Marketing/Communications to source talent via multiple channels
Lead the end-to-end recruitment process and provide guidance to hiring managers
Develop and implement retention strategies to improve employee satisfaction and reduce turnover
Identify high-potential staff and lead talent development and succession planning
Conduct regular one-to-ones and personal development reviews for the People Team and casual workforce
Strategically allocate workforce resources to meet operational demands
Analyse workforce data to anticipate gaps, trends, and deployment needs
Oversee payroll for casual staff, ensuring accuracy and timeliness
Resolve payroll-related queries and ensure compliance
Act as the primary point of contact for casual workforce HR issues
Maintain clear and open communication channels with staff
Track and analyse workforce metrics (turnover, time-to-fill, engagement, absence) to inform decision-making
Communicate insights and recommendations to senior leadership
Champion D&I initiatives, promote an inclusive workplace, and monitor progress against diversity goals
Requirements:
Experience in HR/workforce management, including experience in a leadership role
Experience managing casual/worker status staff and leading volume recruitment campaigns
Proven success in retention strategies, talent planning, and resource deployment
Strategic thinking aligned to workforce planning and organisational goals
Strong leadership, team management, and employee relations skills
Recruitment and retention expertise, including D&I initiatives
Payroll management experience
Analytical and data-driven approach
Excellent verbal and written communication skills
Integrity, empathy, and commitment to employee well-being
Adaptable and resilient in a fast-paced environment
Innovative and forward-thinking, driving continuous improvement in workforce management
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