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Head of Workforce Planning and People Operations

United Kingdom, Glasgow 45000.00 GBP / Year · Job Posted December 14, 2025
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Job Description

Head Of Workforce Planning & People Operations - SEC, Glasgow | Full-Time / Permanent. The Head Of Workforce Planning & People Operations at SEC oversees the strategy, planning, and execution of workforce operations. This role ensures the venue is staffed with a qualified, motivated, and engaged casual workforce. The role supports operational efficiency, leadership continuity, and organisational resilience.

Job Responsibility

  • Lead the Levy People team at SEC, ensuring adherence to daily, weekly, and monthly processes
  • Identify team training needs and implement development initiatives
  • Manage People Team rotas, absences, annual leave, and employment-related issues
  • Ensure the team maintains Levy’s People Signature and standards of professionalism
  • Design and execute large-scale recruitment campaigns for casual staff
  • Collaborate with Marketing/Communications to source talent via multiple channels
  • Lead the end-to-end recruitment process and provide guidance to hiring managers
  • Develop and implement retention strategies to improve employee satisfaction and reduce turnover
  • Identify high-potential staff and lead talent development and succession planning
  • Conduct regular one-to-ones and personal development reviews for the People Team and casual workforce
  • Strategically allocate workforce resources to meet operational demands
  • Analyse workforce data to anticipate gaps, trends, and deployment needs
  • Oversee payroll for casual staff, ensuring accuracy and timeliness
  • Resolve payroll-related queries and ensure compliance
  • Act as the primary point of contact for casual workforce HR issues
  • Maintain clear and open communication channels with staff
  • Track and analyse workforce metrics (turnover, time-to-fill, engagement, absence) to inform decision-making
  • Communicate insights and recommendations to senior leadership
  • Champion D&I initiatives, promote an inclusive workplace, and monitor progress against diversity goals

Requirements

  • Experience in HR/workforce management, including experience in a leadership role
  • Experience managing casual/worker status staff and leading volume recruitment campaigns
  • Proven success in retention strategies, talent planning, and resource deployment
  • Strategic thinking aligned to workforce planning and organisational goals
  • Strong leadership, team management, and employee relations skills
  • Recruitment and retention expertise, including D&I initiatives
  • Payroll management experience
  • Analytical and data-driven approach
  • Excellent verbal and written communication skills
  • Integrity, empathy, and commitment to employee well-being
  • Adaptable and resilient in a fast-paced environment
  • Innovative and forward-thinking, driving continuous improvement in workforce management

What we offer

  • healthcare
  • wellbeing support
  • 23 days' annual leave plus bank holidays
  • life assurance
  • meals on duty

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