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Head of Workforce Planning and Operations

United Kingdom, Wimbledon, London 60000.00 GBP / Year · Job Posted December 14, 2025
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Job Description

Head of Workforce Planning and Operations – AELTC Wimbledon. Behind the magic of The Championships, Wimbledon, is a workforce of thousands — a team that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we’re looking for a Head of Workforce Planning and Operations to lead and inspire this extraordinary workforce. This is a role for a highly skilled manager of people and operations, someone who thrives on leading large, variable teams in a fast-paced, event-driven environment. You’ll combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.

Job Responsibility

  • Lead People Operations Team: Manage, develop, and coach the People Ops team
  • oversee rotas, compliance, and operational excellence
  • Recruitment & Onboarding: Run high-volume campaigns to attract and onboard thousands of casual team members
  • Retention & Engagement: Implement initiatives that enhance workforce satisfaction, well-being, and motivation
  • Talent & Succession Planning: Identify high-potential team members, lead development programmes, and ensure leadership continuity
  • Resource Planning & Deployment: Align staffing levels with operational demands and optimise workforce productivity
  • Payroll & Labour Oversight: Ensure accurate payroll and adherence to labour budgets for casual staff
  • Employee Relations & Communication: Manage HR issues, maintain clear communication channels, and foster a positive team culture
  • Workforce Analytics & D&I: Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives

Requirements

  • Demonstrable Experience: Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment
  • Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including taking charge in management’s absence
  • Organisational Skills: Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently
  • Communication: Excellent verbal and written communication with staff, management, and external stakeholders
  • Technical Proficiency: Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset
  • Problem-Solving: Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly
  • Personal Attributes: Attention to Detail: Ensures accuracy, compliance, and adherence to policies
  • Integrity & Confidentiality: Maintains high ethical standards with sensitive information
  • Adaptability: Thrives in dynamic environments and changing priorities
  • Customer Service Orientation: Committed to delivering professional and supportive service to all stakeholders

What we offer

  • excellent benefits including healthcare
  • wellbeing support
  • 23 days' annual leave plus bank holidays
  • life assurance
  • meals on duty
  • your birthday off
  • holiday purchase scheme
  • Aviva Digicare
  • Medicash (dental, optical, therapy treatments)
  • 24/7 Employee Assistance Programme
  • 2 days’ additional leave after returning from maternity leave
  • day off for your baby’s first birthday
  • enhanced family leave
  • Shopping, entertainment, and travel discounts
  • 20% off Nuffield Health and 10% off Pure Gym memberships
  • Pension scheme
  • Life Assurance
  • preferred rates on salary finance products
  • Professional subscriptions
  • ongoing training and structured career pathways
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