Head of Workforce Planning and Operations Jobs

Levy

Location:
United Kingdom, Wimbledon, London

Category:
Human Resources

Contract Type:
Not provided

Salary:

60000.00 GBP / Year

Save Job

Apply Position

Job Description:

Head of Workforce Planning and Operations – AELTC Wimbledon. Behind the magic of The Championships, Wimbledon, is a workforce of thousands — a team that flexes, scales, and delivers world-class hospitality at one of the most prestigious sporting events in the world. Levy is proud to be the team behind the scenes, and we’re looking for a Head of Workforce Planning and Operations to lead and inspire this extraordinary workforce. This is a role for a highly skilled manager of people and operations, someone who thrives on leading large, variable teams in a fast-paced, event-driven environment. You’ll combine strategic vision with operational expertise to ensure every individual is motivated, supported, and empowered to deliver excellence.

Job Responsibility:

Lead People Operations Team: Manage, develop, and coach the People Ops team
oversee rotas, compliance, and operational excellence
Recruitment & Onboarding: Run high-volume campaigns to attract and onboard thousands of casual team members
Retention & Engagement: Implement initiatives that enhance workforce satisfaction, well-being, and motivation
Talent & Succession Planning: Identify high-potential team members, lead development programmes, and ensure leadership continuity
Resource Planning & Deployment: Align staffing levels with operational demands and optimise workforce productivity
Payroll & Labour Oversight: Ensure accurate payroll and adherence to labour budgets for casual staff
Employee Relations & Communication: Manage HR issues, maintain clear communication channels, and foster a positive team culture
Workforce Analytics & D&I: Use data to inform decisions, track key metrics, and champion diversity and inclusion initiatives

Requirements:

Demonstrable Experience: Ideally from an events and workforce management background, capable of working in a high energy, fast moving environment
Leadership & Team Management: Proven ability to lead, mentor, and develop teams, including taking charge in management’s absence
Organisational Skills: Skilled at prioritising tasks, managing workloads, and meeting deadlines efficiently
Communication: Excellent verbal and written communication with staff, management, and external stakeholders
Technical Proficiency: Competent with workforce management systems (e.g., Ubeya, Taletfunnl), Microsoft Office, payroll systems, and possesses a commercial mindset
Problem-Solving: Analytical and proactive in identifying issues, implementing solutions, and handling sensitive situations discreetly
Personal Attributes: Attention to Detail: Ensures accuracy, compliance, and adherence to policies
Integrity & Confidentiality: Maintains high ethical standards with sensitive information
Adaptability: Thrives in dynamic environments and changing priorities
Customer Service Orientation: Committed to delivering professional and supportive service to all stakeholders

What we offer:

excellent benefits including healthcare
wellbeing support
23 days' annual leave plus bank holidays
life assurance
meals on duty
your birthday off
holiday purchase scheme
Aviva Digicare
Medicash (dental, optical, therapy treatments)
24/7 Employee Assistance Programme
2 days’ additional leave after returning from maternity leave
day off for your baby’s first birthday
enhanced family leave
Shopping, entertainment, and travel discounts
20% off Nuffield Health and 10% off Pure Gym memberships
Pension scheme
Life Assurance
preferred rates on salary finance products
Professional subscriptions
ongoing training and structured career pathways

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Head of Workforce Planning and Operations