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Head of Workflow Platforms Director

United States, Irving Employment contract 170000.00 - 300000.00 USD / Year · Job Posted May 29, 2026
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Job Responsibility

  • Lead and manage a team of product and process professionals responsible for Core Operations workflow platforms, communication platforms, Disputes processes, Entitlements processes, and network management
  • Define and execute multi-year workflow platform strategies aligned with enterprise priorities, including transformation and modernization initiatives
  • Own and drive the end-to-end product lifecycle across legacy and next-generation platforms, ensuring seamless integration, scalability, and sustainability to maximize business value and operational effectiveness
  • Act as the primary business decision-maker and partner with Core Operations, Fraud Operations, Customer Service, Technology, Engineering, Network Management, Entitlements and Second Line of Defense (2LOD) stakeholders
  • Oversee budget planning, financial management, and investment prioritization across the platform portfolios
  • Drive adoption, operational readiness, and change management to ensure successful implementation of new platforms and capabilities
  • Identify industry trends, emerging technologies (including Gen AI), risks, Regulation changes (including Reg E and Z), and opportunities to inform platform strategy and maintain competitive advantage
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets
  • Escalate, manage, and report control issues with transparency

Requirements

  • 15+ years of relevant experience, to include people management experience
  • Experience with banking and credit card products
  • Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
  • In-depth knowledge of competitor products/services and industry best practices
  • Working knowledge of strategic direction of the Operations function within a Retail and Credit business as well as a practical grounding in the technical product management function and/or area of expertise
  • Ability to develop strategy, gather resources, and inspire a diverse set of individuals
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated negotiation skills
  • Bachelor's degree in business administration, Finance, Marketing, specialized analytics, or related discipline
  • Master's degree preferred

What we offer

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages (planned time off, unplanned time off, paid holidays)
  • discretionary and formulaic incentive and retention awards

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