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Head of Wealth Operations

Italy, Milan Employment contract 80000.00 EUR / Year · Job Posted June 15, 2026
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Job Responsibility

  • Operationalize the channel - Design, implement, and continuously improve the processes, workflows, and tools that enable our team of financial coaches to deliver high-quality coaching at scale
  • Build and lead the team - Hire, onboard, train, and manage a growing team of financial coaches and trainers
  • Define the training model and build internal capabilities to reduce dependency on external providers
  • Own operational KPIs - Define and monitor the metrics that matter — NPS, number of coachings delivered, team capacity, and productivity
  • Ensure service quality - Translate regulatory and compliance requirements into operational processes, scripts, workflows, and controls — enabling the evolution of the financial training model
  • Partner with Business & Tech - Collaborate with the Growth and Tech teams on CRM setup and tooling to support service delivery and client management

Requirements

  • Solid operations management background
  • Proven people management experience
  • Pragmatic, implementation-oriented mindset
  • Financial industry fluency
  • CRM & Tech Savviness
  • Regulatory Translation
  • Strategic planning exposure

Nice to have

Strategic planning exposure

What we offer

  • Private insurance for you and your family
  • Psychological support with Serenis
  • Mental health workshops
  • Stock Option Plan
  • Meal vouchers
  • Relocation support if you're moving countries
  • Professional development programs
  • Internal mobility
  • Language courses with Preply
  • Unlimited PTO
  • Hybrid working policy
  • Flexible working hours
  • Enhanced parental leave
  • Additional leave for child sickness

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