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As the Head of Warehouse Operations (FHS), you are the owner of the internal business unit’s warehouse operations managing team and ensuring well execution of the day to day operations. You will lead a sizable team of warehouse associates to meet performance targets within warehouse operations to meet customer expectations.
Job Responsibility:
Plan and delegate team priorities, motivate and set clear targets, and demonstrate the robustness of their performance with designated KPIs
Making recruitment decision, conduct regular performance review and giving feedback to employees
Achieve high levels of internal/external customer satisfaction through excellence in operational execution
Ensure efficient operations and monitoring of Warehouse function including the accurate goods receipts, putaway, inventory status, picking, packaging and dispatch of goods to meet customer requirements
Communicate job expectations and coach employees
Determine staffing levels and assign workload
Interface with internal stakeholders to answer questions or solve problems
Document necessary information and utilize reports to project warehouse status
Identify areas of improvement and establish innovative or adjust existing work procedures and practices
Manage relation and coordination with all internal and external stakeholders to boost and smooth the operation
Check updating and analyzing customer and vendor claims to identify issues and optimize the process
Hold regular safety training meetings to ensure safety measures are met and team members have a safe work environment
Adapt to growth and changes to our business as needed
Requirements:
Minimum Diploma with 8-10 years of relevant experience in warehouse and/or distribution environment including people management
Strong knowledge in supply chain management and warehouse operations
Strong knowledge about the aerospace aftermarket, customer services and after sales operations in the aviation industry
Good knowledge of SAP R/3
Good knowledge about IT systems, process governance and quality management, ideally in the aviation context
Working knowledge of English, both orally and in writing
Strong business acumen
Awareness of any potential compliance risks and a commitment to act with integrity