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The Head of Visitor Strategy is a senior leadership role reporting to the UK Managing Director, responsible for setting and delivering the High Value Visitor (HVV) strategy across the UK Hub. The role leads a centralised, international team supporting buyer‑led travel events and is accountable for creating a scalable HVV model that drives value across the portfolio and wider B2B shows. This includes evolving value delivery through reduced reliance on traditional hosting and the advancement of meeting scheduling and matchmaking solutions. As the subject‑matter expert for the Hosted Buyer proposition, the role owns the end‑to‑end value proposition and partners closely with stakeholders across the business and market.
Job Responsibility:
Set and embed a clear visitor and buyer strategy aligned to RX and RELX purpose, values, and UK Hub commercial priorities
Lead the development and delivery of compelling value propositions for Buyer and High Value Visitor (HVV) programmes across the portfolio
Champion the role and value of Buyers internally and externally, contributing to show strategies and Event Value Plans
Drive continuous improvement in visitor experience, value delivery, and measurable outcomes year on year
Define and track clear, consistent performance metrics to support effective decision‑making and programme optimisation
Design, test, and evolve buyer products (including hosted, partly hosted, and VIP offerings) based on customer and market insight
Shape and influence the development and adoption of visitor and matchmaking technologies, working with internal teams and external partners
Lead, support, and develop teams through clear goals, inclusive leadership, collaboration, and effective change management
Requirements:
Ability to analyse data, research, and insight to understand trends, identify opportunities, and inform strategy
Strong communication skills, with the ability to engage, influence, and build trust with diverse stakeholders
Commercial awareness, with experience balancing customer value and business outcomes
Experience leading teams or workstreams, with a focus on inclusion, development, and shared accountability
Capability in translating strategy into clear priorities, plans, and measurable outcomes
Confidence working across matrixed organisations and collaborating with multiple teams and partners
Experience contributing to or supporting technology‑enabled customer experiences or operational improvements
Organised and delivery‑focused approach, with sound project and budget management skills
What we offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work