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Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity: At HSBC, we are investing heavily across our Technology and Digital domains. Our global technology teams work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. The Group Chief Information Office (GCIO) COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’. This role is part of the COO Cybersecurity Vendor Management pillar which aims to manage all GCIO/technology vendors in a consistent and best practice manner. Vendor Management’s goal is to create a consistent and structured approach to managing technology vendors throughout their lifecycle – from selection to renewal or exit – maximising value, addressing risk and aligning performance with business goals.
Job Responsibility
Deal Initiation: Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver
Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling
Provide 3rd party requirements to procurement
Analyse options and support the development of Business Cases
Review, plan and prioritise funding options across RTB, CTB, and other portfolios
Negotiation & contracting: P&L development and business case updates
Confirm financial, workforce and recharging model
Support Procurement with commercial negotiation, assessment, and deal structuring
Approvals & Execution: Confirm contract meets requirements, including funding and P&L impact
Ensure pre-contract Third Party Engagement Management (TPEM) tasks are complete
Manage Third Party Spend (TPS) approval process
Support approval briefings, incl. COO, Finance and Tech
Update forecasts and manage budget/funding and workforce requirements
Submit and/or manage Purchase Orders
Post Execution: Validate benefit claims
Manage financial, workforce and recharging requirements (including forecasting, invoicing, global contract distribution and balance sheet)
Refresh objectives and strategy review at agreed date
Oversight of TPEM tasks completion, vendor performance, and all associated risk management
Leadership & Teamwork: Active and engaged member of the Cybersecurity Ops Director leadership team
Active and engaged member of the GCIO Vendor Management Pillar working group
Chair Cybersecurity Vendor Management Meetings
Lead and manage the Cybersecurity Vendor Management team
Requirements
Proven track record of executive leadership in technology management roles within the financial services industry, preferably within multinational banks
Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
Ability to translate technology strategy and align and manage accountabilities accordingly
Experience of managing within a complex matrix environment
Deep financial and commercial awareness
Demonstrable experience in managing significant financial and resource plans, organizational transformation, and project portfolio management, with a track record of driving results in complex, matrixed organisations
Ability to manage and mitigate operational risk effectively
Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction
Develops and maintains long term relationships with highly critical stakeholders internally and externally
Proven team leadership including building, developing and empowering a high performing team
Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
Understanding of the HSBC Group and its strategy, structures and processes
Knowledge of the external environment - regulatory, political, competitor and market
What we offer
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance
Comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance