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Head of Value & Pricing, Strategy & Operations

United Kingdom, London · Job Posted May 03, 2026
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Job Description

You’ll be part of the New verticals Strategy & Operations (S&O) team, the engine responsible for driving NV Value strategy. In this role, you’ll support and lead high-impact workstreams that inform where and how we provide great value to customers in a financially sustainable way across the whole suite of levers: Item pricing, discounting, Fees, Value discovery etc. You’ll partner closely with Product, Marketing, Commercial, Analytics and local markets to translate strategy into execution. This is a highly cross-functional role requiring strong strategy skills, analytical thinking, structured communication, and sound commercial judgment.

Job Responsibility

  • Define and Shape Value strategy and independently set roadmap across markets, and value levers
  • Be accountable for achieving NV Value OKRs (e.g. price mark-up, item offer penetration) across key markets
  • Proactively identify and size new value opportunities and design net‑new initiatives to unlock them
  • Support key commercial initiatives on partner onboarding, strategic promotional events
  • Own the setting and tracking and reporting of KPIs for Value pod, own performance reviews
  • Collaborate with Analytics and Data Science to build frameworks for performance monitoring, forecasting, opportunity sizing
  • Lead end to end specific workstreams or initiatives within broader cross-functional programs, such as: Fee optimisation to drive consumer habituation with NV proposition
  • Rollout of the key promotional mechanics across markets
  • Drive GTM /adoption for specific product features
  • Serve as a key point of contact for Value pod with Product, Marketing, Finance, and local market teams
  • Shape cross-functional operating models to keep work moving
  • Mentor junior NV S&O teammates and guide cross‑functional squads in structuring and executing value initiatives
  • Drive knowledge sharing and playbook development to scale high-performing ideas
  • Lead a team of 2+ people including accountability for team performance, development, and hiring

Requirements

  • Has 6-8 years experience in consulting, strategy function
  • preferably with core expertise in pricing
  • Has a hands-on mentality and is willing to get stuck into shaping how consumers engage with Deliveroo
  • Can prioritise effectively while working on multiple projects concurrently and independently
  • Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
  • Strong problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions
  • Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights
  • Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally
  • London-based with a minimum of three days required in the office

What we offer

  • A competitive and comprehensive compensation and benefits package
  • Compensation
  • Equity
  • Food
  • Time away
  • Wellness
  • Work Life
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties

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