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Head of UX Research

United States, New York 220000.00 - 300000.00 USD / Year · Job Posted February 18, 2026
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Job Description

The Head of UX Research at Harvey define and lead the user research strategy for the company. This is a top-of-function role with significant influence on product direction, company priorities, and long-term bets. You will ensure deep, continuous understanding of our users is embedded into how we build, ship, and scale products. You’ll scale and grow a team of researchers while partnering closely with Product, Design, Engineering, Data, and AI Research to ensure we deeply understand our users and their workflows. You’ll be responsible for building a durable research org, culture, and operating model that scales with the business. This role has company-wide impact, defining how deeply the company understands its users—and how that understanding translates into durable product advantage as Harvey continues to define AI for legal professionals.

Job Responsibility

  • Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities
  • Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
  • Build, lead, and mentor a world class team of UX researchers, setting a high bar for rigor, craft, and impact
  • Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making
  • Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies
  • Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions
  • Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products

Requirements

  • 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
  • Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them
  • Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes
  • Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
  • Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives

Nice to have

Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus

What we offer

  • Offers Equity
  • Offers Bonus
  • Comprehensive health, dental and vision coverage
  • retirement benefits (401k match up to 4%)
  • flexible PTO

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