Head of UX and Service Design

We are working with a well-established Consultancy that works with mix of major private and public sector clients. The business has a strong reputation and works across a broad range of sectors. This is a senior leadership hire within the design and experience function. The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research and UX/UI design, supported by data and technology. The Head of UX is a senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. You will make sure the practice delivers high-quality, evidence-based work across user experience, end-to-end journey design and service innovation, driving client value and supporting the firm's growth ambitions. The role is client-facing and selectively billable, contributing to revenue mainly through presales, paid discovery, mobilisation and senior advisory work. It is central to improving win quality, reducing delivery risk and positioning the business as a trusted partner rather than a delivery supplier. You will operate across strategy, sales and delivery, bridging disciplines so opportunities are both compelling and operationally viable.