Head of US Technology Command Centre

The Head of the US Technology Command Centre is a senior operational leadership role, reporting to the Head of IT Operations within Group Technology Service Management (GTSM). The role holder has full accountability for the smooth, silent, and resilient operation of IT services across the Group during the US time zone, operating as an integral part of the Global Technology Command Centre operating model. Acting as the senior point of control for live IT operations in the Americas, the role ensures the availability, stability, performance, and recovery of critical technology services, while maintaining alignment with global operational standards, risk appetite, and control frameworks. In the US time zone, the role holder exercises end‑to‑end accountability for Technology Operations, providing decisive leadership across incident management, service assurance, operational risk, and senior stakeholder engagement.