Head of US Personal Banking Core Operations

The Head of US Personal Banking Core Operations role is a senior position within the US Personal Banking Operations leadership team pivotal in overseeing and modernizing the entirety of Core Operations – a critical division comprising over 3,000 employees in multiple domestic and international locations across both production and support functions. The successful candidate will be responsible for driving operational excellence, strategic transformation, automation, and continuous innovation across a diverse portfolio of essential services that support Branded Cards & Lending, Retail Services, and Retail Bank. This includes the end-to-end management of claims and card maintenance, fulfillment operations, transaction processing, financial servicing and accounting, and account services. This role is supported by robust business execution and process modernization teams, demanding a visionary leader capable of driving significant technological enhancements, managing complex, high-volume operations, fostering a culture of continuous improvement, and ensuring exceptional service delivery while maintaining rigorous regulatory compliance and risk management. This senior leadership role is critical for steering Core Operations into an AI-powered, modernized future within the financial services industry. This role can be based in New York, San Antonio (Texas), O'Fallon (Missouri) or Gray (Tennessee).