Head of UK Policy Job at Civitas Recruitment Ltd (London)

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Head of HR

As the Head of HR for our UK operations, you will be responsible for leading and...

Location

United Kingdom

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as a Head of HR or similar leadership role, overseeing HR functions within the UK
In-depth knowledge of HR best practices, UK employment laws, and regulations
Strong understanding of talent acquisition, employee engagement, performance management, and employee relations within the UK context
Demonstrated ability to develop and implement HR strategies, policies, and programs aligned with UK business objectives
Strong leadership and people management skills, with the ability to inspire and motivate teams
Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
Strategic thinking and problem-solving abilities to address complex HR challenges and drive initiatives specific to the UK operations
Proficiency in using HRIS systems, HR analytics, and other HR technology platforms
Understanding of data protection regulations and confidentiality requirements in handling employee information
Proven track record of successfully managing employee relations issues and fostering a positive work environment within the UK

Job Responsibility

Develop and implement HR strategies, policies, and programs aligned with the UK business unit’s goals and objectives
Oversee the full range of HR functions within the UK, including talent acquisition, onboarding, performance management, employee relations, training and development, compensation and benefits, and HR compliance
Collaborate with senior management to understand business needs and develop HR initiatives that drive employee engagement, productivity, and organizational success
Provide guidance and support to HR managers and teams, fostering their professional growth and ensuring consistent HR practices across the UK operations
Monitor and analyse HR metrics and trends specific to the UK business unit to identify areas for improvement and recommend strategies to enhance HR effectiveness
Ensure compliance with UK employment laws and regulations, staying abreast of HR-related legislation and implementing appropriate policies and procedures
Drive talent acquisition efforts, partnering with hiring managers to attract and onboard top talent while ensuring adherence to equal employment opportunity principles
Oversee performance management processes, including goal setting, performance evaluations, and career development plans, to drive employee growth and productivity
Collaborate with managers to address employee relations issues, foster a positive work environment, and resolve conflicts in compliance with UK employment laws
Manage compensation and benefits programs specific to the UK business unit, ensuring competitiveness, compliance, and alignment with organizational goals

Head of Policy

This is a senior leadership role for a policy professional with strong UK and EU...

Location

United Kingdom , London

Salary:

70000.00 - 80000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Significant experience working in UK and EU policy or public affairs
Experience within a membership organisation, trade association, regulatory body, or not-for-profit environment
Confident communicator with strong stakeholder management skills
Able to operate strategically while remaining hands-on when required

Job Responsibility

Developing and delivering a clear UK and EU-focused policy strategy aligned with organisational objectives
Building and maintaining strong relationships with UK government departments, EU institutions, regulators, and external stakeholders
Leading responses to UK and EU consultations and producing policy briefings, reports, and position papers
Managing advocacy campaigns to influence policy outcomes at national and European level
Engaging closely with members to identify policy priorities and represent their interests effectively
Managing specialist policy committees, working groups, and advisory forums
Leading and developing a high-performing policy team
Contributing to the wider leadership and strategic direction of the organisation

Fulltime

Head of People & Culture

Are you an experienced and strategic Head of People & HR to lead the people func...

Location

United Kingdom , Dudley

Salary:

45000.00 - 60000.00 GBP / Month

Douglas Scott

Expiration Date

Until further notice

Requirements

Senior HR leadership experience, ideally in legal or professional services
Strong knowledge of UK employment law and HR best practice
Track record of influencing at senior level and managing change effectively
CIPD Level 7 (or equivalent experience) with strong interpersonal and coaching skills
A strategic thinker with a hands-on, pragmatic approach

Job Responsibility

Lead and execute a people-first HR strategy aligned with the firm’s business goals
Advise senior leadership on talent, culture, organisational design, and change management
Oversee recruitment, retention, performance management, and employee development
Champion DEI, wellbeing, employee engagement, and a collaborative firm-wide culture
Ensure compliance with HR policies, employment law, and relevant regulatory standards
Use HR data and analytics to support continuous improvement and strategic decisions

Fulltime

Policy Officer

My client, a leading professional membership body based in Central London with o...

Location

United Kingdom , London

Salary:

40489.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Excellent policy skills, including research, analysis and strategic thinking
Ability to assimilate complex information and weigh up competing arguments
Excellent oral and written communication skills
Good organisational skills
Good political judgement, diplomacy and relationship management skills
Experience in a public affairs, or broader communications, role campaigning for policy change
Ability to work with minimum supervision

Job Responsibility

Research and develop the Association’s policy positions on a range of sector issues through engagement with members and volunteers
Contribute to the delivery of effective lobbying activities within joined-up campaigns on the Association’s priorities to effect policy change
Lead on the coordination and delivery of the Association’s Scottish Branch activities
Research and draft policy statements, consultation responses and website content on relevant policy issues, bringing together members’ views, evidence and information
Act as the main point of contact on relevant policy issues at a UK level and keep abreast of political developments relating to the Association’s work in the UK, Scotland, and internationally where relevant
Respond to policy enquiries from members, stakeholders, and the public
Provide the secretariat for a range of single-issue working groups and lead the programme of work and implementation of recommendations
Provide the secretariat for the Association’s Scottish Branch and lead on member and stakeholder engagement in Scotland
Contribute to the development and delivery of campaign strategies on relevant areas of work, advise on key policy recommendations, and identify any areas of difficulty, working closely with the media and digital teams
Work closely with the Policy and Public Affairs Manager to help deliver the annual programme of lobbying and stakeholder events

What we offer

generous benefits package

Parttime

Human Resources Advisor

As a Human Resources Advisor, you’ll be at the heart of creating fair, consisten...

Location

United Kingdom , Northampton

Salary:

38500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience managing a wide range of employee relations casework, including disciplinary, grievance, performance, and absence management
Strong understanding of UK employment law and its application in ER cases
Skilled in developing and implementing HR policies and procedures
Excellent communication skills, able to influence and engage at all levels
Strong organisational and problem-solving abilities with attention to detail
Confident in managing conflict and resolving issues with fairness and empathy
Professional and discreet in handling sensitive and confidential information

Job Responsibility

Responsible for employee relations casework including managing disciplinary, grievance, performance, and absence matters
Escalate complex or high-risk cases to HR Business Partners when required
Provide expert ER support during organisational change and transformation activities
Design and embed a clear and robust case management framework with reporting and SLA tracking
Monitor and update HR policies to ensure compliance with legislation and organisational priorities
Advise and empower managers with practical guidance on employee relations and policy application
Collaborate across the HR team, maintaining strong links with payroll, recruitment, and other internal partners
Support the Head of HR with reporting, risk mitigation, and delivery of key ER and policy initiatives

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Employment Law Consultant

As the Employment Law Consultant, you will be a subject matter expert, responsib...

Location

United Kingdom , London, Wimbledon

Salary:

Not provided

CIPD

Expiration Date

Until further notice

Requirements

Qualified solicitor with relevant post-qualification experience
In-depth knowledge of current and historical employment laws, regulations, and HR/ER policies and practices within the UK
Previous experience of working in a role advising on employment law and employment relations and providing practical advice and guidance to employers/the people profession
Demonstrable experience in conducting policy analysis, analysing complex information, and producing high-quality briefing papers, reports and position papers
Strong analytical, problem-solving, and decision-making skills with the ability to synthesise complex legal information into accessible, practical recommendations
Excellent written and verbal communication skills, with the ability to articulate complex issues concisely to diverse audiences (e.g., HR professionals, MPs, the media)
Strong interpersonal skills and a proven ability to build and maintain robust relationships with stakeholders at all levels internally and externally
Experience managing competing priorities and tight deadlines in a fast-paced environment, working autonomously to deliver advice and guidance to the people profession
Strong written and oral communication skills, with the ability to tailor messaging for a range of audiences
Experience of presenting to and facilitating discussions with senior level audiences

Job Responsibility

Leading the research, development, and evaluation of CIPD’s position on developments in employment law and employment relations
Providing expert advice and guidance on complex employment law and employee relations (ER) matters to CIPD’s knowledge content and learning teams and other key stakeholders, including the Chief Executive, the Director of the People Profession and the Head of Public Policy
Writing and reviewing content as required to allow the CIPD to present accurate, up-to-date information in line with legal developments, often working to quick deadlines
Communicating essential information for HR professionals through practical, clear, and easy-to-digest guidance
Monitoring the employment law and ER policy environment for emerging themes and building strong networks with stakeholders from the government, third sector, and professional networks to influence the national policy agenda
Building and maintaining effective working relationships with diverse stakeholders, including government, trade unions and employee representative bodies
Working with the comms and knowledge content teams to ensure that the implications from developments in employment law and CIPD’s view on these are communicated effectively to members and externally through the media
Contributing towards the member engagement by hosting webinars and engaging with our online and in-person communities

What we offer

28 days’ holiday with an option to buy and sell days
personal development allowance
access to an award winning pension scheme
cashback health scheme

Fulltime

Corporate Banking - UK Technology, Media, and Telecommunications (TMT) Head

The Banker is a senior-level position responsible for assisting clients with the...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Current/recent direct experience with UK Technology, Telecoms and Media clients
Demonstrated collaboration with multiple corporate banking stakeholders including coverage teams, risk and products
Comprehensive knowledge of corporate banking business including related products, pertinent regulations and the lending and credit approval process
Demonstrated leadership, organizational, negotiation, presentation sales, client-relationship building, analytical and credit skills
Consistently demonstrate clear and concise written and verbal communication
Experience in originating, structuring and executing transactions and financings
Experience with large, global corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products
Strong understanding of capital management and ability to efficiently allocate capital across the portfolio
Strong track record of developing complex client relationships and balancing capital, returns and credit appetite
Experience with managing diverse teams and demonstrated commitment to talent development

Job Responsibility

Lead in the origination, structuring, and execution of transactions and financings and foster and leverage ongoing global relationships inside and outside of the organization
Manage credit risk of the client portfolio and allocate capital prudently through partnership with senior credit officers and capital management
Provide a wide range of treasury and corporate finance solutions including cash management, trade, vendor finance, FX, general credit, loans, debt capital markets, structured finance, share repurchase, and interest rate and equity derivatives for a selected client portfolio
Provide sophisticated financial solutions tailored to clients’ needs and act as a content provider on industry and market trends
Meet revenue and other financial goals by leveraging Citi’s full spectrum of Institutional Client Groups (ICG) products and services and ensure solutions meet or exceed internal risk, return and compliance requirements, ethical standards, and anticipated future changes in the marketplace
Proactively leverage industry trends and client solutions to propose new ideas and content for clients
Partner with ICG partners to execute episodic transactions and drive client planning by delivering product agnostic solutions, client access, and effective capital allocation
Identify and lead new business opportunities enabling a balanced growth of the client portfolio
Recruit and develop diverse talent for the Corporate Bank and serve as a mentor to junior bankers
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Head of UK Policy

Civitas Recruitment Ltd

Location:
United Kingdom , London

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 07, 2025

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