Head of UK Policy Job at Civitas Recruitment Ltd (London)

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...

Location

United Kingdom , Croydon

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master's degree in related field or combination of relevant education and work experience
Ten (10) years' management experience in a high-volume customer-focused environment
Ability to think strategically within a 5 year time horizon
Demonstrated success in meeting or exceeding customer satisfaction measurements
Experience managing complex projects, clients, partners, and cross-functional teams
Ability to work collaboratively and influence across all levels of the organization
Experience in budget management and financial acumen
Prior workforce management experience is a plus

Job Responsibility

Develop and implement the strategic vision for the contact center
Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
Play a critical role in defining and implementing the servicing strategy for our Insurance business
Oversee the contact center activities delegated to third parties with a clear monitoring framework
Achieve all established servicing KPIs for all servicing channels
Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
Oversee identification and research of broken processes and pertinent client issues
Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
Leverage data and analytics to influence where improvements and change is required
Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs
Flexibility in planning and arranging for a better work-life balance

Fulltime

Head of HR

As the Head of HR for our UK operations, you will be responsible for leading and...

Location

United Kingdom

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as a Head of HR or similar leadership role, overseeing HR functions within the UK
In-depth knowledge of HR best practices, UK employment laws, and regulations
Strong understanding of talent acquisition, employee engagement, performance management, and employee relations within the UK context
Demonstrated ability to develop and implement HR strategies, policies, and programs aligned with UK business objectives
Strong leadership and people management skills, with the ability to inspire and motivate teams
Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels
Strategic thinking and problem-solving abilities to address complex HR challenges and drive initiatives specific to the UK operations
Proficiency in using HRIS systems, HR analytics, and other HR technology platforms
Understanding of data protection regulations and confidentiality requirements in handling employee information
Proven track record of successfully managing employee relations issues and fostering a positive work environment within the UK

Job Responsibility

Develop and implement HR strategies, policies, and programs aligned with the UK business unit’s goals and objectives
Oversee the full range of HR functions within the UK, including talent acquisition, onboarding, performance management, employee relations, training and development, compensation and benefits, and HR compliance
Collaborate with senior management to understand business needs and develop HR initiatives that drive employee engagement, productivity, and organizational success
Provide guidance and support to HR managers and teams, fostering their professional growth and ensuring consistent HR practices across the UK operations
Monitor and analyse HR metrics and trends specific to the UK business unit to identify areas for improvement and recommend strategies to enhance HR effectiveness
Ensure compliance with UK employment laws and regulations, staying abreast of HR-related legislation and implementing appropriate policies and procedures
Drive talent acquisition efforts, partnering with hiring managers to attract and onboard top talent while ensuring adherence to equal employment opportunity principles
Oversee performance management processes, including goal setting, performance evaluations, and career development plans, to drive employee growth and productivity
Collaborate with managers to address employee relations issues, foster a positive work environment, and resolve conflicts in compliance with UK employment laws
Manage compensation and benefits programs specific to the UK business unit, ensuring competitiveness, compliance, and alignment with organizational goals

Head of Policy

This is a senior leadership role for a policy professional with strong UK and EU...

Location

United Kingdom , London

Salary:

70000.00 - 80000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Significant experience working in UK and EU policy or public affairs
Experience within a membership organisation, trade association, regulatory body, or not-for-profit environment
Confident communicator with strong stakeholder management skills
Able to operate strategically while remaining hands-on when required

Job Responsibility

Developing and delivering a clear UK and EU-focused policy strategy aligned with organisational objectives
Building and maintaining strong relationships with UK government departments, EU institutions, regulators, and external stakeholders
Leading responses to UK and EU consultations and producing policy briefings, reports, and position papers
Managing advocacy campaigns to influence policy outcomes at national and European level
Engaging closely with members to identify policy priorities and represent their interests effectively
Managing specialist policy committees, working groups, and advisory forums
Leading and developing a high-performing policy team
Contributing to the wider leadership and strategic direction of the organisation

Fulltime

Head of Public Policy

As Head of Public Policy (UK & Ireland) you will report to the General Manager -...

Location

United Kingdom , London

Salary:

Not provided

Voi Technology

Expiration Date

Until further notice

Requirements

Bachelor degree in Law, Political Science, Public Policy, Business, Economics, Communications or similar
Professional fluency in English
Experience in public affairs within mobility, transport, tech or other policy-driven sectors
Strong understanding of the UK political environment and experience influencing regulatory and political processes
Ability to use data and evidence in policy development and advocacy
Skilled in drafting regulatory positions, consultation responses and policymaker-facing arguments
Experience leading complex cross-functional work with local and central stakeholders
Experience managing direct reports and developing teams
Experience from using AI in a specialised, role specific way, and adapt workflows

Job Responsibility

Developing and implementing the UK policy strategy in collaboration with the UK GM, the local team and other central stakeholders
Leading policy development work by outlining regulatory positions, interpreting new rules and producing clear material to support engagement in the UK and Ireland
Working with Analytics and Product teams to strengthen Voi’s evidence base and advocacy positions
Identifying, monitoring and preparing for tenders across the region, ensuring the right policy positioning
Engage proactively with city and regional authorities to shape upcoming mobility tenders and secure opportunities for participation
Collaborating with Product, Operations, Legal, and Tender team to align regulatory positions and support readiness for upcoming rules
Accountability for our public relations including setting strategic direction with our PR agency
Driving proactive PR to drive media stories to help us achieve our policy and commercial objectives
Owning and developing senior political, technical and administrative relationships across the UK & Ireland, ensuring early insight into regulatory developments
Representing Voi in consultations, conferences and working groups ensuring consistent and professional presentation of Voi’s positions

What we offer

Get “skin in the game” through our employee stock options program

Fulltime

Head of People & Culture

Are you an experienced and strategic Head of People & HR to lead the people func...

Location

United Kingdom , Dudley

Salary:

45000.00 - 60000.00 GBP / Month

Douglas Scott

Expiration Date

Until further notice

Requirements

Senior HR leadership experience, ideally in legal or professional services
Strong knowledge of UK employment law and HR best practice
Track record of influencing at senior level and managing change effectively
CIPD Level 7 (or equivalent experience) with strong interpersonal and coaching skills
A strategic thinker with a hands-on, pragmatic approach

Job Responsibility

Lead and execute a people-first HR strategy aligned with the firm’s business goals
Advise senior leadership on talent, culture, organisational design, and change management
Oversee recruitment, retention, performance management, and employee development
Champion DEI, wellbeing, employee engagement, and a collaborative firm-wide culture
Ensure compliance with HR policies, employment law, and relevant regulatory standards
Use HR data and analytics to support continuous improvement and strategic decisions

Fulltime

Director, European and UK Public Policy

We are looking for an experienced public policy strategist and advocate to lead ...

Location

United Kingdom , London

Salary:

Not provided

Whatnot

Expiration Date

Until further notice

Requirements

7+ years of public policy or government affairs experience with or in European institutions and national governments
Strong policy judgment and subject-matter fluency across issues relevant to Whatnot
Experience building and sustaining trusted relationships with policymakers, regulators, industry groups, and civil society
Clear, effective written and oral communication skills
Comfort moving seamlessly from defining strategy to executing it
A collaborative approach to driving outcomes, with experience partnering closely with Legal, Product, Comms, and external consultants

Job Responsibility

Lead Whatnot’s advocacy across the EU and UK
Build and maintain trusted relationships with key policymakers, regulators, and government officials, as well as with business associations, civil society organisations, and other third parties
Monitor and interpret policy and regulatory developments across the EU and UK
Advise senior leadership on the implications of key policy and regulatory proposals
Position Whatnot as a credible, constructive partner on topics such as e-commerce, shipping and customs, product safety, platform liability, and consumer protection
Manage and coordinate external consultants and advisors in Brussels, London and key European markets
Collaborate closely with the Head of Global Public Policy and cross-functional partners to set priorities, refine narrative, and prepare for emerging issues

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Head of Policy - Europe/UK

Adyen delivers the payments, data, and financial products that power the world’s...

Location

United Kingdom; Belgium , London; Brussels

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

10+ years in payments, financial services, fintech, or public policy, with deep EU and UK expertise
Strategic vision of how to help Europe and the UK realize their economic and simplification goals
Strong senior-level relationships with EU and UK financial regulators and policymakers
Fluent in payments and banking business models, merchant needs, and product tradeoffs
Skilled at translating technical requirements into clear, defensible policy positions
Excellent writer, able to produce strong submissions, briefs, and narratives
Pragmatic and outcomes-driven, with sharp judgment and strong credibility
Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence

Job Responsibility

Advance EU/UK policy priorities: Own the regional agenda to enable cross-border commerce, reduce friction in payments and banking, and drive increased harmonization and competition across the European market
Connect policy and product: Work closely with Product, Regulatory, Legal, Compliance, and Risk to translate regulatory change into product opportunity and risk
Advance our product roadmaps via shaping practical, workable policy outcome
Lead senior regulatory engagement: Maintain trusted relationships with EU and UK regulators, central banks, and policymakers
Represent Adyen in high-stakes forums with judgment and credibility
Deliver high-quality external work: Work with our Regulatory and Communications team to draft Adyen’s positions and drive consultations, submissions, and briefings that drive outcomes for our business and our customers
Build thought leadership and coalitions: Strengthen Adyen’s voice with industry groups and ecosystem partners
Advance a pragmatic agenda that supports innovation and strong safeguards
Enable customer participation: Work with our Regulatory and Commercial teams to create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy

What we offer

A senior role shaping how modern payments policy evolves across the EU and UK
Direct influence on regulatory outcomes that matter for global commerce and the future of payments
A seat at the table with senior leaders across product, risk, and commercial teams, translating policy into growth, resilience, and customer value

Head of Policy - Europe/UK

Adyen delivers the payments, data, and financial products that power the world’s...

Location

United Kingdom; Belgium , London; Brussels

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

10+ years in payments, financial services, fintech, or public policy, with deep EU and UK expertise
Strategic vision of how to help Europe and the UK realize their economic and simplification goals
Strong senior-level relationships with EU and UK financial regulators and policymakers
Fluent in payments and banking business models, merchant needs, and product tradeoffs
Skilled at translating technical requirements into clear, defensible policy positions
Excellent writer, able to produce strong submissions, briefs, and narratives
Pragmatic and outcomes-driven, with sharp judgment and strong credibility
Aligned with the Adyen Formula: you take ownership, work as one team, seek clarity, and deliver excellence

Job Responsibility

Advance EU/UK policy priorities: Own the regional agenda to enable cross-border commerce, reduce friction in payments and banking, and drive increased harmonization and competition across the European market
Connect policy and product: Work closely with Product, Regulatory, Legal, Compliance, and Risk to translate regulatory change into product opportunity and risk
Advance our product roadmaps via shaping practical, workable policy outcome
Lead senior regulatory engagement: Maintain trusted relationships with EU and UK regulators, central banks, and policymakers
Represent Adyen in high-stakes forums with judgment and credibility
Deliver high-quality external work: Work with our Regulatory and Communications team to draft Adyen’s positions and drive consultations, submissions, and briefings that drive outcomes for our business and our customers
Build thought leadership and coalitions: Strengthen Adyen’s voice with industry groups and ecosystem partners
Advance a pragmatic agenda that supports innovation and strong safeguards
Enable customer participation: Work with our Regulatory and Commercial teams to create targeted opportunities for merchants and platforms to engage in policy discussions through briefings, roundtables, and aligned advocacy

What we offer

A senior role shaping how modern payments policy evolves across the EU and UK
Direct influence on regulatory outcomes that matter for global commerce and the future of payments
A seat at the table with senior leaders across product, risk, and commercial teams, translating policy into growth, resilience, and customer value

Head of UK Policy

Civitas Recruitment Ltd

Location:
United Kingdom , London

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of UK Policy