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As Head of UK Operations at Bolt, your fundamental role is to build and scale the physical and logistical backbone that makes fast, safe, and high-quality patient delivery possible. You’ll take full ownership of our UK operations from the current pharmacy setup to the design and launch of our next-generation facility. You’ll build the systems that let us move from 4,000 to 35,000 orders a day without chaos. You’ll streamline every step of dispensing, automate where possible, and create clear flow across receiving, checking, packing, and handoff. You’ll strengthen cold chain and inventory security, implement scan-based verification, and ensure the operation is ready to handle 10x scale.
Job Responsibility:
Take full ownership of the new UK site built to handle 35,000+ daily orders
Own day-to-day execution across the facility, ensuring the site runs smoothly every day
Build systems and routines that keep dispensing, packing, and delivery running reliably at scale
Own cold-chain integrity end to end as volume grows, including capacity planning, monitoring, and failure response
Tighten physical security and stock control for high-value inventory
Own throughput, error rates, and SLAs, using metrics to drive daily decisions on the floor
Build and lead the operations team
Define clear structure, ownership, and station responsibilities on the floor
Hire, train, and coach team members for consistency, speed, and quality
Manage performance actively, address underperformance early, and make hard people decisions when needed
Establish daily reporting, operating rhythms, and clear escalation paths
Drive process improvement and throughput
Continuously improve workflow across receiving, checking, packing, and handoff
Lead micro-optimizations in layout, tooling, and standard work to increase throughput without sacrificing quality
Scale the operation in clear steps (current state → 10k → 20k → 35k+ orders per day)
Evaluate automation pragmatically
Explore automation and tooling only where it meaningfully reduces errors or manual load
Pilot practical solutions in packing, checking, or cold-chain prep when stability and volume justify it
Prioritize reliability and execution over heavy or experimental tech builds
Ensure delivery reliability at scale
Own outbound performance and day-to-day coordination with logistics partners
Ensure delivery remains predictable and resilient as order volume increases
Escalate and resolve issues quickly to protect patient experience
Requirements:
Scale in live operations: You’ve run or scaled a fulfillment/distribution site at 10k+ orders/day
Security & stock control: You’re comfortable with high-value inventory controls: Access, storage, counts, reconciliations, and chain of custody
Cost & ROI mindset: You reduce cost per order while holding the line on speed, quality, and compliance
People leadership: You hired effective leaders and built teams with a high cultural standards and clear accountability. Leading large teams 100+ in fast-paced, operational environments such as logistics, warehousing etc
Ownership & autonomy: You are obsess with efficiency: spotting bottlenecks, redesigning workflows.Anticipate blockers and proactively solve them before they become an issue
UK logistics experience: You’ve worked with parcel carriers (e.g., DPD/Royal Mail/3PLs) at scale and can make pickups, manifests, and exceptions reliable
You can build and maintain close relationships with senior leadership at key partners like Novo Nordisk and Lilly to drive growth and resolve challenges
Multi-site scalability: You’ve built systems and playbooks that can be replicated across future locations. You are able to translate vision into concrete plans, projects, and targets and then work towards achieving those roadmaps
Nice to have:
Automation/robotics: You’ve evaluated or deployed practical automation for dispensing, checking, packing, or cold-chain handling (including external vendors)
Pharmacy/regulated ops: You’ve worked in or alongside GPhC/MHRA environments and understand what “good” looks like for compliance in a live pharmacy setting
Move & commissioning: You’ve stood up a new site: layout, staffing plan, go-live, and a low-downtime transition & documented evrything
Delivery network depth: You’ve negotiated SLAs, built peak plans/contingencies, and improved first-attempt success at scale
Hub-and-spoke literacy: You understand central-fill models and how they change staffing, flow, and stock positioning
Startup pace: You’ve operated in high-velocity settings where priorities move fast and “done” beats “perfect.”
Throughput & quality metrics: You build simple dashboards (throughput, error rates, SLAs, cold-chain readiness) and use them to spot bottlenecks and improve week over week
What we offer:
Healthcare: comprehensive medical insurance (if appropriate)
Vacation: PTO with a yearly minimum (≥2wks/yr + local national holidays)
Personal development: budget for books, courses, coaching ($1200/yr)
Personal wellness: budget for gym, health apps ($1200/yr)
Coaching: free biweekly health coaching
Equipment: Macbook & work-from-home equipment provided as needed