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Head of UK Client Services

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360 Resourcing Solutions

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Location:
United Kingdom , Northwest England Preferred

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Category:
Finance

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Contract Type:
Not provided

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Salary:

70000.00 - 80000.00 GBP / Year
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Job Description:

To lead, develop, and scale the UK Client Services function, ensuring exceptional service delivery, strategic client engagement, and operational excellence. This role is pivotal in driving client satisfaction, retention, and revenue growth across our UK portfolio.

Job Responsibility:

  • Own the UK Client Services strategy, aligning team performance with business objectives and client expectations
  • Champion a culture of accountability, continuous improvement and client-centricity
  • Serve as a senior point of contact for all UK clients, including those of Ardent Credit Services
  • Ensure the Client Services team operates as subject matter experts for each assigned client
  • Assist Operations with client onboarding, transitions to business-as-usual, and ongoing relationship development
  • Present client-provided KPIs to operation leaders to help drive performance insights and action
  • Oversee SLAs, contracts, and client communications to ensure expectations are consistently exceeded
  • Coordinate client audits and ensure audit readiness across the team
  • Work with colleagues to establish clear audit protocols and compliance standards within team
  • Attend prospect meetings and support business development initiatives
  • Conduct regular client visits to strengthen relationships, resolve issues, and drive placement volume and revenue
  • Forge effective working relationships with direct reports and internal stakeholders at all levels
  • Resolve internally and externally identified issues efficiently resulting in the least amount of disruption to performance

Requirements:

  • Exceptional communication and interpersonal skills
  • Proven ability to lead, coach and develop teams
  • Decisive and confident in high-pressure situations
  • Strong relationship-builder with diverse teams
  • Demonstrates a consistent and professional approach
  • Ability to analyse information and present findings in a clear, concise and professional manner
  • Excellent relationship building & communication skills
  • Project management or proven ability to deliver exceptional results in a quantitative and quality measured position
  • Computer literacy
  • Degree or equivalent (preferred)
  • A minimum of 5-7 years’ Collection industry or relevant client relationship and leadership experience
  • Working knowledge of commonly-used concepts, practices and procedures within the financial industry
What we offer:
  • Luxurious office environment in a superb location
  • 31+ days’ holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Company pension plan
  • Allocated Parking Space
  • Life Assurance
  • Salary Sacrifice Cycle2work & Electric Car schemes

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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