CrawlJobs Logo

Head of UK Client Services

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Northwest England Preferred

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

70000.00 - 80000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

To lead, develop, and scale the UK Client Services function, ensuring exceptional service delivery, strategic client engagement, and operational excellence. This role is pivotal in driving client satisfaction, retention, and revenue growth across our UK portfolio.

Job Responsibility:

  • Own the UK Client Services strategy, aligning team performance with business objectives and client expectations
  • Champion a culture of accountability, continuous improvement and client-centricity
  • Serve as a senior point of contact for all UK clients, including those of Ardent Credit Services
  • Ensure the Client Services team operates as subject matter experts for each assigned client
  • Assist Operations with client onboarding, transitions to business-as-usual, and ongoing relationship development
  • Present client-provided KPIs to operation leaders to help drive performance insights and action
  • Oversee SLAs, contracts, and client communications to ensure expectations are consistently exceeded
  • Coordinate client audits and ensure audit readiness across the team
  • Work with colleagues to establish clear audit protocols and compliance standards within team
  • Attend prospect meetings and support business development initiatives
  • Conduct regular client visits to strengthen relationships, resolve issues, and drive placement volume and revenue
  • Forge effective working relationships with direct reports and internal stakeholders at all levels
  • Resolve internally and externally identified issues efficiently resulting in the least amount of disruption to performance

Requirements:

  • Exceptional communication and interpersonal skills
  • Proven ability to lead, coach and develop teams
  • Decisive and confident in high-pressure situations
  • Strong relationship-builder with diverse teams
  • Demonstrates a consistent and professional approach
  • Ability to analyse information and present findings in a clear, concise and professional manner
  • Excellent relationship building & communication skills
  • Project management or proven ability to deliver exceptional results in a quantitative and quality measured position
  • Computer literacy
  • Degree or equivalent (preferred)
  • A minimum of 5-7 years’ Collection industry or relevant client relationship and leadership experience
  • Working knowledge of commonly-used concepts, practices and procedures within the financial industry
What we offer:
  • Luxurious office environment in a superb location
  • 31+ days’ holidays per year including 8 bank holidays
  • Healthcare Scheme
  • Company pension plan
  • Allocated Parking Space
  • Life Assurance
  • Salary Sacrifice Cycle2work & Electric Car schemes

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of UK Client Services

Head of Travel Contact Center UK / Ireland

Lead Allianz Partners UK&Ireland Travel Contact Center Organization. This is an ...
Location
Location
United Kingdom , Croydon
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's degree in related field or combination of relevant education and work experience
  • Ten (10) years' management experience in a high-volume customer-focused environment
  • Ability to think strategically within a 5 year time horizon
  • Demonstrated success in meeting or exceeding customer satisfaction measurements
  • Experience managing complex projects, clients, partners, and cross-functional teams
  • Ability to work collaboratively and influence across all levels of the organization
  • Experience in budget management and financial acumen
  • Prior workforce management experience is a plus
Job Responsibility
Job Responsibility
  • Develop and implement the strategic vision for the contact center
  • Support the organization's broader strategy through the implementation of policies and continuous improvement of operational systems processes and procedures
  • Play a critical role in defining and implementing the servicing strategy for our Insurance business
  • Oversee the contact center activities delegated to third parties with a clear monitoring framework
  • Achieve all established servicing KPIs for all servicing channels
  • Proactively identify solutions to customer and partner issues and develop and execute recommendation to resolve strategic issues
  • Oversee identification and research of broken processes and pertinent client issues
  • Plan and facilitate team/ organizational interactions to ensure consistent communication of customer, product, policy or procedural information
  • Leverage data and analytics to influence where improvements and change is required
  • Collaborate with corporate partners including other business units across the world to ensure alignment with long term vision for servicing and influence as appropriate
What we offer
What we offer
  • Large variety of courses and targeted development programs
  • International mobility and career progression
  • Work Well programs
  • Flexibility in planning and arranging for a better work-life balance
  • Fulltime
Read More
Arrow Right

Head Chef

We're currently recruiting an ambitious Head Chef to help us create exceptional ...
Location
Location
Republic of Ireland , Kildare
Salary
Salary:
50000.00 EUR / Year
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Create a positive work environment where the whole team can thrive
  • Be a brilliant communicator and easily build relationships
  • Have experience in a similar Head Chef role
  • Strive for excellence in an enthusiastic and motivated manner
  • Take initiative and make decisions that are right for our customers
  • Have a desire to succeed in your role
  • Possess the ability to work under pressure
  • Demonstrate exceptional timekeeping and reliability
  • Have a safety-first mind set
  • Passionate about food
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Identifying opportunities to improve our food service
  • Creating a positive kitchen environment where your team feel welcomed and supported
  • Delivering our tasty food concepts to our customers
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Ordering food, looking after stock control and controlling food waste
  • Overseeing kitchen cleaning responsibilities to maintain hygiene standards
  • Managing budgets and successfully meeting financial targets
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
What we offer
What we offer
  • Chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate
  • Joining a supportive network of incredible individuals
  • Dedicated to investing in every colleague
  • Equal opportunity employer
  • Celebrating diversity
  • Committed to building an inclusive environment for all our colleagues
  • Fulltime
Read More
Arrow Right

Head Chef

We're currently recruiting an ambitious Head Chef to help us create exceptional ...
Location
Location
United Kingdom , Dunstable
Salary
Salary:
16.50 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hold a City & Guilds 706/1 & 2 or NVQ equivalent
  • Have experience in a similar Head Chef role
  • Demonstrate exceptional timekeeping and reliability
  • Possess the ability to work under pressure
  • Have a safety-first mind set
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Identifying opportunities to improve our food service
  • Creating a positive kitchen environment where your team feel welcomed and supported
  • Delivering our tasty food concepts to our customers
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Ordering food, looking after stock control and controlling food waste
  • Overseeing kitchen cleaning responsibilities to maintain hygiene standards
  • Managing budgets and successfully meeting financial targets
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations
What we offer
What we offer
  • Great operational training and development
  • Life assurance scheme
  • Personal Development and Training opportunities
  • A great wellbeing strategy - including access to our Employee Assistance Programme
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Access to some great high street discount vouchers
  • Fulltime
Read More
Arrow Right

Corporate Banking - UK Technology, Media, and Telecommunications (TMT) Head

The Banker is a senior-level position responsible for assisting clients with the...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current/recent direct experience with UK Technology, Telecoms and Media clients
  • Demonstrated collaboration with multiple corporate banking stakeholders including coverage teams, risk and products
  • Comprehensive knowledge of corporate banking business including related products, pertinent regulations and the lending and credit approval process
  • Demonstrated leadership, organizational, negotiation, presentation sales, client-relationship building, analytical and credit skills
  • Consistently demonstrate clear and concise written and verbal communication
  • Experience in originating, structuring and executing transactions and financings
  • Experience with large, global corporate clients, capital markets products, derivatives, credit, cash management, trade, finance and securities products
  • Strong understanding of capital management and ability to efficiently allocate capital across the portfolio
  • Strong track record of developing complex client relationships and balancing capital, returns and credit appetite
  • Experience with managing diverse teams and demonstrated commitment to talent development
Job Responsibility
Job Responsibility
  • Lead in the origination, structuring, and execution of transactions and financings and foster and leverage ongoing global relationships inside and outside of the organization
  • Manage credit risk of the client portfolio and allocate capital prudently through partnership with senior credit officers and capital management
  • Provide a wide range of treasury and corporate finance solutions including cash management, trade, vendor finance, FX, general credit, loans, debt capital markets, structured finance, share repurchase, and interest rate and equity derivatives for a selected client portfolio
  • Provide sophisticated financial solutions tailored to clients’ needs and act as a content provider on industry and market trends
  • Meet revenue and other financial goals by leveraging Citi’s full spectrum of Institutional Client Groups (ICG) products and services and ensure solutions meet or exceed internal risk, return and compliance requirements, ethical standards, and anticipated future changes in the marketplace
  • Proactively leverage industry trends and client solutions to propose new ideas and content for clients
  • Partner with ICG partners to execute episodic transactions and drive client planning by delivering product agnostic solutions, client access, and effective capital allocation
  • Identify and lead new business opportunities enabling a balanced growth of the client portfolio
  • Recruit and develop diverse talent for the Corporate Bank and serve as a mentor to junior bankers
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

Cleaning Account Manager

Kingdom Cleaning have an excellent opportunity for a Cleaning Account Manager to...
Location
Location
United Kingdom , London
Salary
Salary:
46000.00 GBP / Year
kingdom.co.uk Logo
Kingdom Services Group Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
  • Knowledge expert/professional in the service field/s
  • Client account management at a senior level, ideally with multi-location responsibilities
  • Have some experience in the education sector
  • Good communication skills
  • Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
  • Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
  • Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best-in-class service delivery
  • Implement and oversee appropriate MI to monitor service delivery
  • Build strategic and operational-level brand ambassador relationships with local and main clients for the CBRE Goldman Sachs clients
Job Responsibility
Job Responsibility
  • Support the regional and account management teams with the cleaning operation within their area of responsibility
  • Responsible for motivating and training the cleaning operatives to meet the business objectives
  • Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved
  • Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients
  • To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement, and share any feedback from our clients where needed
  • To promote/support, recognise and reward and maintain the right balance between colleague happiness and drive
  • Supporting disciplinary and grievance & constructive management of conflicts
  • Succession planning for the contract with any individuals and team members
  • To implement and hold monthly review meetings internally with the support Kingdom account team to discuss with our CBRE clients at Goldman Sachs with an overview of the account and share feedback and news where appropriate
  • To support and to ensure that files are kept up to date with trackers and action plans where needed to ensure live data is ready available to be shared with clients or Kingdom teams where needed
What we offer
What we offer
  • Competitive Market Salary
  • Access to Advanced / Early Pay Scheme
  • 22 Days Annual Leave + Official Bank Holidays
  • Access to Group Care scheme
  • Workplace Pension
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support
  • Access to free personal development qualifications and career plans (Kingdom Academy)
  • Weekly Award and Recognition Scheme
  • Fulltime
Read More
Arrow Right

Head Chef

We’re a specialist catering company dedicated to providing delicious, healthy an...
Location
Location
United Kingdom
Salary
Salary:
Not provided
elior.co.uk Logo
Elior UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven leadership ability with a proactive, hands-on approach
  • Genuine interest in customer service excellence
  • Focused on the front line
  • Catering experience essential with chef skills
  • 2+ years experience as Head Chef or Sous Chef ready for their next step
  • Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List
Job Responsibility
Job Responsibility
  • Recruiting, training, supporting and people development to deliver an efficient, high quality service to Elior UK, customer and client
  • Maintaining, ordering and controlling food stocks within budget
  • Ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence
  • Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues
What we offer
What we offer
  • FREE On-Site Lunches
  • Flexible Working
  • Term Time Holidays
  • Family Leave
  • Paid Charity Leave
  • Opportunities for Career Progression
  • Comprehensive Wellbeing Benefits
  • Life Assurance & Pension Schemes
  • Exclusive Discounts & Perks
  • Fulltime
Read More
Arrow Right

Cleaning Account Manager

Kingdom Cleaning have an excellent opportunity for a Cleaning Account Manager to...
Location
Location
United Kingdom , London
Salary
Salary:
60000.00 GBP / Year
kingdom.co.uk Logo
Kingdom Services Group Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
  • Knowledge expert/professional in the service field/s
  • Client account management at a senior level, ideally with multi-location responsibilities
  • Have some experience in the education sector
  • Good communication skills
  • Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
  • Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
  • Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best-in-class service delivery
  • Implement and oversee appropriate MI to monitor service delivery
  • Build strategic and operational-level brand ambassador relationships with local and main clients
Job Responsibility
Job Responsibility
  • Support the regional and account management teams with the cleaning operation within their area of responsibility
  • Responsible for motivating and training the cleaning operatives to meet the business objectives
  • Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved
  • Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients
  • To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement, and share any feedback from our clients where needed
  • To promote/support, recognise and reward and maintain the right balance between colleague happiness and drive
  • Supporting disciplinary and grievance & constructive management of conflicts
  • Succession planning for the contract with any individuals and team members
  • To implement and hold monthly review meetings internally with the support Kingdom account team to discuss with our CBRE clients at Goldman Sachs with an overview of the account and share feedback and news where appropriate
  • To support and to ensure that files are kept up to date with trackers and action plans where needed to ensure live data is ready available to be shared with clients or Kingdom teams where needed
What we offer
What we offer
  • Competitive Market Salary
  • Access to Advanced / Early Pay Scheme
  • 22 Days Annual Leave + Official Bank Holidays
  • Access to Group Care scheme
  • Workplace Pension
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support
  • Access to free personal development qualifications and career plans (Kingdom Academy)
  • Weekly Award and Recognition Scheme
  • Fulltime
Read More
Arrow Right

Cleaning Account Manager

Kingdom Cleaning have an excellent opportunity for a Cleaning Account Manager to...
Location
Location
United Kingdom , Canary Wharf, London
Salary
Salary:
60000.00 GBP / Year
kingdom.co.uk Logo
Kingdom Services Group Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior operation leadership experience – minimum of 2 years or experience in a similar role in the cleaning sector
  • Knowledge expert/professional in the service field/s
  • Client account management at a senior level, ideally with multi-location responsibilities
  • Have some experience in the education sector
  • Good communication skills
  • Deliver best-in-class service through a controlled operational structure and a well-maintained and current HOW-written process manual
  • Oversee contract development plans and fix actions for any RED scoring contract (poor service / retender)
  • Build strong internal relationships with key Kingdom Head of Centre stakeholders to support best-in-class service delivery
  • Implement and oversee appropriate MI to monitor service delivery
  • Build strategic and operational-level brand ambassador relationships with local and main clients
Job Responsibility
Job Responsibility
  • Support the regional and account management teams with the cleaning operation within their area of responsibility
  • Responsible for motivating and training the cleaning operatives to meet the business objectives
  • Implement, monitor and control cleaning operations to ensure that Client and Company requirements are achieved
  • Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients
  • To attend monthly conduct and regular performance reviews against the Job Description with your line manager and provide constructive feedback for continuous improvement, and share any feedback from our clients where needed
  • To promote/support, recognise and reward and maintain the right balance between colleague happiness and drive
  • Supporting disciplinary and grievance & constructive management of conflicts
  • Succession planning for the contract with any individuals and team members
  • To implement and hold monthly review meetings internally with the support Kingdom account team to discuss with our CBRE clients within our site at Canary Wharf
  • To support and to ensure that files are kept up to date with trackers and action plans where needed to ensure live data is ready available to be shared with clients or Kingdom teams where needed
What we offer
What we offer
  • Competitive Market Salary
  • Access to Advanced / Early Pay Scheme
  • 22 Days Annual Leave + Official Bank Holidays
  • Access to Group Care scheme
  • Workplace Pension
  • Kingdom Colleague App including Employee Assistance Program and Wellbeing Support
  • Access to free personal development qualifications and career plans (Kingdom Academy)
  • Weekly Award and Recognition Scheme
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy