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Barclays Logo Barclays · Finance

Head of Travel and Gaming

United Kingdom, London · Job Posted March 25, 2026
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Job Description

Join us as a Head of Travel and Gaming, where you’ll play a pivotal leadership role driving strategic initiatives, optimising performance, and delivering sustainable commercial growth. This role requires a leader with commercial acumen, exceptional relationship-building capability, and the ability to deliver results through strategic thinking and effective team leadership. You will be a key member of the Hospitality & Leisure, Travel and Gaming Leadership team, guiding and supporting our UK client base while shaping the future direction of the Travel and Gaming portfolio.

Job Responsibility

  • To manage sales and set the strategic direction. Provide support to the bank's senior management team, and to manage sales risk across the organisation
  • Development of strategic direction for sales, including the implementation of up to date methodologies and processes
  • Management of sales, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness
  • Relationship management of sales stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services
  • Development and implementation of policies and procedures for sales
  • Management of sales risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s sales and compliance functions
  • Monitoring the financial performance of sales department, including revenue, profitability, and cost control
  • Conducting thorough market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities

Requirements

  • Proven leadership capability with the ability to inspire, coach and develop high-performing teams, including strong sales coaching experience
  • Strong commercial acumen, with a track record of supporting teams to deliver against and exceed sales targets and KPIs
  • Excellent client communication and negotiation skills, with the ability to build and manage effective relationships across a range of stakeholders
  • Solid understanding of the Travel sector
  • Demonstrated experience within payments, including Sales, Account Management and leadership responsibilities
  • Experience leading change initiatives and guiding teams successfully through periods of transformation

Nice to have

  • Experience in sales reporting and performance analysis (training can be provided)
  • Established network or knowledge of travel or gaming industry contacts
  • Strong sales presentation skills, with the ability to influence and engage clients effectively
  • Effective communication skills, with the ability to engage a wide range of stakeholders
  • Experience monitoring customer satisfaction, proactively addressing feedback, and resolving issues promptly
  • Ability to analyse market trends and client feedback to inform strategy and drive continuous improvement

What we offer

  • Supporting active commuters
  • Time to connect
  • Wellbeing in focus
  • Advanced trading floors
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