CrawlJobs Logo

Head of Transformation - Pet

admiralgroup.co.uk Logo

Admiral Group Plc

Location Icon

Location:
United Kingdom , Cardiff

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

It’s an exciting time for Admiral as it continues to embark on its diversification strategy with our newest product – Pet Insurance, launched in the summer of 2022 with huge expansion since through both organic growth and acquisition. The business is on track to be a top 5 player in the market by end of 2025 and is looking to embark on the next phase of its disruption strategy to push the business to even greater heights by really focussing on the customer experience and outcomes.

Job Responsibility:

  • Driving the future direction of the business, finding innovative ways to meaningfully transform and create a step change in customer experience and business outcomes and working with our customer and delivery teams to bring these to market
  • Networking and building strong connections internally in Admiral to plan out how Pet can leverage and create value from wider Admiral initiatives
  • Building an external network to understand new and emerging trends and technology that can support Admiral in both defining and delivering its transformation goals
  • Understanding what we need to invest in now and in the future to exceed the business plan and take share from our rivals
  • Be the voice of transformation, driving a culture that continually challenges the established market norms
  • Drive the end-to-end execution of transformation initiatives, ensuring each delivers against clearly defined OKRs
  • Oversee the lifecycle of all initiatives—from scoping and launch to delivery and scale-down. As part of this, evaluating delivery options to find the most efficient way to achieve the transformation objectives
  • Partner closely with technology and product teams to ensure Initiatives are technically feasible and aligned with platform strategy
  • Work hand-in-hand with business leaders to ensure innovations are grounded in real customer and operational needs
  • Build and lead high-performing, cross-functional teams that operate like a start-up
  • Ensure Initiatives operate with clear OKRs, transparent reporting, strong governance, and regular performance reviews
  • To create strategic plans and budgets to ensure delivery supports our growth ambitions
  • Being responsible for the recruitment, performance management, development and engagement of all staff within the Transformation Team
  • Keep up to date with and have a strong awareness of external market trends

Requirements:

  • Ability to translate strategic goals into executable, outcome-driven initiatives. Proven track record of delivering complex transformation programs
  • Deep understanding of agile methodologies and experience embedding agile practices
  • Strong grasp of digital platforms, data architecture, and emerging technologies
  • Deep understanding of customer needs, operational processes, and commercial levers including regulatory Compliance and Risk Management
  • Inspiring leader who can mobilise diverse teams and foster a high-performance culture
  • Excellent interpersonal, relationship building and communication skills
  • Comfortable with ambiguity and experimentation
  • Relentless focus on measurable outcomes
  • Experienced in leading change in complex environments
  • Strategic thinker, always looking to continuously innovate
  • Demonstrable track record of both transformation programme & project delivery
  • Commercially skilled, experience of building business cases and assessing and prioritising value across a range of initiatives
  • Effective decision maker
What we offer:
  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
  • Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of Transformation - Pet

New

Head of Transformation & Product Delivery - Pet

This is a hybrid role, requiring attendance to our Cardiff office twice per fort...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to translate strategic goals into executable, outcome-driven initiatives
  • Proven track record of delivering both simple & complex transformation programs
  • Strong grasp of digital platforms, data architecture, and emerging technologies
  • Deep understanding of customer needs, operational processes, and commercial levers including regulatory Compliance and Risk Management
  • Inspiring leader who can mobilise diverse teams and foster a high-performance culture
  • Excellent interpersonal, relationship building and communication skills
  • Comfortable with ambiguity and experimentation
  • Experienced in leading change in complex environments
  • Commercially skilled, experience of building business cases and assessing and prioritising value across a range of initiatives
Job Responsibility
Job Responsibility
  • Create strategic plans and budgets to ensure delivery supports our growth ambitions
  • Lead the end-to-end identification and execution of transformation initiatives, ensuring each delivers against clearly defined OKRs
  • Oversee the lifecycle of all initiatives—from scoping and launch to delivery and scale- down
  • Partner closely with technology teams to ensure that initiatives are technically feasible and aligned with platform strategy
  • Deliver the BAU backlog, balancing transformational change with tech debt
  • Work closely with the Pet Leadership team & IT to prioritise, communicate and deliver the BAU roadmap
  • Build and lead high-performing, cross-functional teams that deliver at pace and to high quality
  • Being responsible for the recruitment, performance management, development and engagement of all staff within the Transformation & Product Delivery team
  • Keep up to date with and have a strong awareness of external market trends and developments in the Product and Change delivery space
What we offer
What we offer
  • Eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
  • Fulltime
Read More
Arrow Right
New

Student Assistant - Revenue Operations (Credits & Rebills)

The Student Assistant in Revenue Operations (Credits & Rebills) will be responsi...
Location
Location
Salary
Salary:
Not provided
info.mercell.com Logo
Mercell
Expiration Date
March 31, 2026
Flip Icon
Requirements
Requirements
  • Currently enrolled as a student in Finance, Accounting or a related bachelor's or master's degree
  • Experience in billing, revenue operations, accounting or order-to-cash processes will be a plus
  • Strong analytical and problem-solving skills
  • High attention to detail and ability to manage multiple requests
  • Fluency in (written and spoken) English
  • Fluency in one of the following languages is a plus: Swedish, Norwegian, Danish, Finnish
Job Responsibility
Job Responsibility
  • Review and process customer credit requests and billing adjustments
  • Execute credit and rebill transactions to correct pricing, quantity, contractual, or invoicing errors
  • Ensure all adjustments are properly approved, documented, and compliant with internal policies
  • Investigate invoice discrepancies and customer disputes
  • Analyze root causes of recurring billing issues and propose improvements
  • Work closely with Sales, Customer Success, Finance to resolve billing issues
  • Support internal stakeholders in understanding billing corrections and revenue impacts
  • Monitor credit and rebill trends and identify patterns or operational risks
  • Provide reports and insights to improve billing accuracy and revenue integrity
  • Contribute to improvements in the Order-to-Cash process
What we offer
What we offer
  • hybrid work to support work-life balance
  • health and insurance plans (may differ per country/office)
  • pension plans
  • paid parental leave
  • social happenings
  • competitive salary packages
  • Fulltime
Read More
Arrow Right
New

Licensed Practical Nurse

About Us: Signature HealthCARE of Carrollton Rehab & Wellness Center is a 78-bed...
Location
Location
United States , Carrollton
Salary
Salary:
39.00 USD / Hour
ltcrevolution.com Logo
Signature HealthCARE, LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess an Active LPN license in the state of residence
  • Current/active CPR Certification
  • Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate and simultaneously maintain multiple projects with a high level of quality and productivity
  • Excellent technical, assessment, and documentation skills with the ability to maintain confidentiality.
Job Responsibility
Job Responsibility
  • Deliver exceptional nursing services to our patients and residents maintaining the highest degree of quality and compassionate care
  • Supervision of day-to-day activities performed by assigned nursing assistants
  • Operate in accordance with Federal, State, and Local Standards, guidelines and regulations and as required by Director of Nursing
  • Confirm that all nursing personnel assigned to you comply with the written policies and procedures established by the facility.
What we offer
What we offer
  • Medical, Dental and Vision – Voluntary Life/Disability
  • 401(K) and Roth 401(K)
  • Shift Differentials and Weekend Enhanced Hourly Rates
  • Tuition Forgiveness/Education Reimbursement
  • Uniform Allowance (Seventy-Five Dollars) for first-time newly hired stakeholders and continuous allotment
  • Pay Advance and Next Day Pay
  • Paid Time Off (PTO)
  • Reward & Recognition Program (HEART)
  • VitalLinks
  • Signature Inspire Foundation – providing a safety net for our stakeholders
  • Fulltime
Read More
Arrow Right
New

Support Worker

As a Support Worker you will support people who have learning disabilities, auti...
Location
Location
United Kingdom , Hailsham
Salary
Salary:
13.12 GBP / Hour
communityintegratedcare.co.uk Logo
Community Integrated Care
Expiration Date
March 31, 2026
Flip Icon
Requirements
Requirements
  • A strong work ethic, and a desire to do your best for others
  • Patience, Resilience and Determination
  • Compassion, Sensitivity, and Empathy
  • Honesty and Reliability
  • A caring nature, with a mature outlook
  • Full UK driving licence is highly desirable
Job Responsibility
Job Responsibility
  • Support people who have learning disabilities, autism, mental health concerns or dementia with their daily routines
  • Provide emotional support
  • Manage verbal and physical behaviours of concern
  • Support people in their own self contained apartments
  • Assist with communal activities, meals, trips, and outings
  • Support people with life goals such as studying or finding part time jobs
What we offer
What we offer
  • Wear your own casual clothes
  • Shopping discounts scheme - free blue light card
  • Ongoing continued professional development and progression opportunities
  • Recommend a Friend Bonus scheme
  • Free wellbeing advice and support options
Read More
Arrow Right
New

Advanced Support Worker

Advanced Support Worker role providing mentorship and support to individuals wit...
Location
Location
United Kingdom , Alva
Salary
Salary:
14.81 GBP / Hour
communityintegratedcare.co.uk Logo
Community Integrated Care
Expiration Date
March 30, 2026
Flip Icon
Requirements
Requirements
  • Level 3 in Social Care (or equivalent)
  • Strong experience in social care
  • Prior experience supporting individuals with complex mental health concerns or learning disabilities
  • Knowledge of support planning and helping people achieve outcomes
  • Ability to connect with people
  • Passion for supporting people to live independently
  • Brilliant mentor able to share skills and experiences
  • Flexibility to work shifts including weekends, days and waking nights
  • Driver desirable
  • Shares company values (We Include
Job Responsibility
Job Responsibility
  • Provide mentorship to the team
  • Provide training
  • Support to review care plans and risk assessments
  • Mentor staff to develop their own skills and interests
  • Develop colleagues' knowledge and care provision
  • Support individuals with complex mental health concerns, learning disabilities and Autism in their own homes
What we offer
What we offer
  • 28 Days annual leave inclusive of statutory bank holidays
  • Pension Scheme
  • No uniform
  • Flexible Working Hours & Shift patterns
  • PVG paid for
  • Guaranteed & Contracted Hours
  • Shopping Discounts Scheme
  • Ongoing continued professional development and progression opportunities
  • Recommend a Friend Bonus scheme
  • Financial Hardship Fund
  • Fulltime
Read More
Arrow Right
New

Registered Nurse

Signature HealthCARE at North Hardin Rehab & Wellness Center is a 164-bed facili...
Location
Location
United States , Radcliff
Salary
Salary:
51.00 USD / Hour
ltcrevolution.com Logo
Signature HealthCARE, LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess an Active RN license in the state of residence
  • Current/active CPR Certification
  • Customer service oriented with ability to work well under pressure
  • Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate and simultaneously maintain multiple projects with a high level of quality and productivity
  • Excellent technical, assessment, and documentation skills with the ability to maintain confidentiality
Job Responsibility
Job Responsibility
  • Provide direct and compassionate care to our patients and residents maintaining the highest degree of quality
  • Supervision of day-to-day activities performed by assigned nursing assistants
  • Operate in accordance with Federal, State, and Local Standards, guidelines and regulations and as required by Director of Nursing
  • Confirm that all nursing personnel assigned to you comply with the written policies and procedures established by the facility
What we offer
What we offer
  • Medical, Dental and Vision – Voluntary Life/Disability
  • 401(K) and Roth 401(K)
  • Shift Differentials and Weekend Enhanced Hourly Rates
  • Tuition Forgiveness/Education Reimbursement
  • Uniform Allowance (Seventy-Five Dollars) for first-time newly hired stakeholders and continuous allotment
  • Pay Advance and Next Day Pay
  • Paid Time Off (PTO)
  • Reward & Recognition Program (HEART)
  • VitalLinks
  • Signature Inspire Foundation – providing a safety net for our stakeholders
  • Fulltime
Read More
Arrow Right
New

Customer Service Team Lead

At Mercell, we're on a mission to revolutionise public procurement, making it ac...
Location
Location
Netherlands , Utrecht
Salary
Salary:
Not provided
info.mercell.com Logo
Mercell
Expiration Date
March 31, 2026
Flip Icon
Requirements
Requirements
  • Proven experience leading and developing customer service and support teams, preferably in a fast paced SaaS or tech environment
  • Experience leading distributed or cross-geographical teams - successfully guided or coached a diverse team of professionals towards service delivery excellence
  • Familiarity with building onboarding and skills actualization plans aimed to accelerate readiness for individuals. Past experience managing performance and successfully turning lower performers around
  • Strong operational mindset with the ability to drive structure, follow operational cadence, and use data to improve performance
  • Customer-centric leader, comfortable handling escalations and balancing customer needs with business priorities
  • Fluent in English and Dutch language (written and spoken)
  • German is a strong advantage
Job Responsibility
Job Responsibility
  • People Management: Set, monitor, and update goals and OKRs for the team, based on the evolution of the business. Recurring performance management activities aimed to build a world-class support team. Lead with empathy and care (as observed through the employee survey), while maintaining a strong lead-by-example posture
  • Operational Excellence & Rigour: Own the business through following the operational rigour cadence, build data-driven insights to improve the rituals and areas of focus, and raise the performance bars by constantly seeking new ways to deliver improved service to our customers
  • Results Focused: Use dashboards, reports, or other data points to focus on goals attainment. Be comfortable to context switch and deliver on-time against parallel priorities. Anticipate risks and build mitigation strategies
  • Customer Orientation: Have the customer in mind in all decisions, actions, and deliverables. Be comfortable answering escalations, manage customer expectations, and build relationships with top-tier customers. Contribute to internal feedback loops stemming from customer feedback.
  • Stakeholders Management: Build stakeholder relationships, manage expectations, and deliver successful outcomes aimed to improve internal collaboration
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Daphne
Salary
Salary:
16.00 - 24.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 11, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand patients’ reactions, and respond appropriately
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
  • Fulltime
Read More
Arrow Right