Head of Transaction Services UK, HSBC

HSBC

Location:
India, Kolkata

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Head of Transaction Services UK role in Credit & Capital Management COO under Corporate & Institutional Banking, accountable for execution and delivery of key end-to-end Credit and Capital Management delivery services essential to meeting core client and risk outcomes

Job Responsibility:

Lead the implementation and ongoing operational delivery of Transition Services contained within the Transaction Services function
Lead the strategy and execution of the TS function in the UK including functional management of all UK TS in Market & CoE teams
Execute the Global TS location strategy in the UK and deliver on resource optimization strategies
Take accountability for the execution of transformation and change initiatives in TS
Lead the implementation of a round the sun service-based TS model
Drive policy and procedure simplification/optimization to make the process more effective
Define UK goals in Production Quality, Service Quality, Financial Performance, and Operational Risk
Implement global defined Customer and Risk centric Service Level Agreements (SLAs) for TS across the UK
Develop process controls to closely manage the lending process and ensure adherence to policy and standards
Provide strong leadership to TS UK teams and be a strong advocate for the TS with internal stakeholders

Requirements:

Thorough understanding of the Group, UK and CIB business, including products, propositions, services, systems, sales process, relationship management models, the financial services landscape and competitor developments
Expert in Credit & Lending processes and services
Knowledge of the changing regulatory environment, especially in the financial services sector
Strong knowledge of operationalizing policies and procedures for managing or minimizing risk – including credit, operational, regulatory, and reputational risk
Extensive Operations Management and a proven track record of delivery across a large complex organization
Experience of senior management responsibility of a large function / portfolio
Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Ability to build and maintain strong stakeholder relationships across the organization, including credibility with both Business and Risk leaders
Strong commercial mindset and relationship management with program / transformational change management skills
Strong execution and implementation ability
Advanced leadership, management, collaboration, and coaching skills
Proven problem-solving skills with ability to consider alternative and innovative solutions
A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains often on a virtual / remote basis
Excellent planning, organizing and commercial skills including strong financial management capability
Proven ability to articulate complex issues concisely and in clear language
Track record of successfully implementing large scale change programmes (technical, process/control and organisational)
Deep understanding of structures, processes and objectives, particularly in the risk environment (preferably HSBC or another large bank)
Proven ability in managing and coordinating geographically dispersed teams and developing a positive but challenging culture

What we offer:

Equal opportunity employer
Valued and respected workplace
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 20, 2025

Expiration:
October 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Transaction Services UK

HSBC

Location:India, Kolkata

Category:Banking

Contract Type:Not provided