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Head of Tour Delivery and Logistics

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360 Resourcing Solutions

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Location:
United Kingdom , Brighton

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Head of Tour Delivery & Logistics owns the end‑to‑end delivery of all tours once sold, ensuring trips are planned, resourced, and delivered safely, efficiently, and to agreed quality standards. The role leads the logistics engine of the business, including forward planning, supplier readiness, scheduling, contingency management, and on‑tour support, acting as the senior escalation point for delivery issues and working closely with Product, Health & Safety, Commercial, and Sales teams to ensure consistent, compliant execution across all destinations.

Job Responsibility:

  • Oversee the planning, scheduling and ensuring teams are executing all logistical elements in line with confirmation process and quality‑checks
  • Lead forward‑planning initiatives to ensure the business is fully prepared for seasonal peaks, long‑term growth, and resource needs
  • Continually review operational policies to drive consistency, safety, and efficiency across all tours
  • Drive contingency planning to prepare for disruptions such as weather events, supplier failure, transport delays etc and strive for continuous improvement
  • Develop and execute the operational SOPs and controls
  • Lead operational response to, Disruptions, Complaints & Non-serious incidents
  • Manage the rota and performance of the on‑call / out‑of‑hours team, ensuring 24/7 operational coverage during travel periods
  • Ensure the out‑of‑hours support team has clear protocols, documentation, and authority levels
  • Act as senior escalation point for operational issues, emergencies, or complex customer needs
  • Lead post‑tour debriefs, capturing lessons learned and implementing ongoing improvements
  • Lead and mentor the operations managers, including coordinators, logistics staff, and support personnel
  • Build a high‑performance culture with clear KPIs, accountability, and professional development
  • Monitor strict deposit processes for groups ensuring enforcement of timely payments of final balances and supplier commitment
  • Work closely with finance to control operational expenditure, forecast costs, and maintain budget discipline
  • Partner with the Commercial Manager to ensure operational decisions are commercially informed, balancing cost control, supplier performance, and customer outcomes to protect margin and support sustainable growth
  • Build strong relationships with key suppliers including accommodation providers, transport providers, and activity / excursion partners
  • Monitor due diligence to ensure supplier adherence to performance of delivery
  • Oversee emergency and incident management procedures, ensuring the on‑call team is trained and prepared
  • Escalate serious incidents to H&S and Department Head
  • Ensure operational compliance with statutory and industry requirements including STF, LOtC, ABTA, ATOL, and safeguarding obligations
  • Actively contribute to the review and continual improvement of risk assessments for all tours & destinations

Requirements:

  • Senior operational experience within travel, education, logistics, events, or a similarly complex environment
  • Strong leadership and team management skills
  • Experience with large‑scale logistics operations and supplier management
  • Understanding of finance processes, and operational controls
  • Proven track record in risk management, contingency planning, and incident response
  • Ability to manage high‑pressure situations with calmness and clarity

Nice to have:

  • Experience in the school travel sector or working with young people
  • Knowledge of industry safety and compliance frameworks (STF, ABTA, ATOL)
  • Experience managing 24/7 operational teams or on‑call environments
What we offer:
  • Hybrid working pattern between our office and home (2 days at home, 3 in the office)
  • Annual Bonus scheme
  • Opportunities to travel overseas on familiarisation trips
  • 25 days of annual leave plus public holidays and a bonus day off for your birthday
  • we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
  • Regular social events
  • Various employee discounts and offers, including discounted trips with our brands

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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