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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Head of Technology

United Kingdom, Manchester Employment contract 65000.00 - 75000.00 GBP / Year · Job Posted May 20, 2026
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Job Description

At Individual Restaurants, we create more than great food we deliver memorable experiences. With a portfolio including Piccolino, Restaurant Bar & Grill and Riva, our restaurants are built on energy, quality, and exceptional service. Behind every great service is technology that just works. We’re looking for a Head of Technology to ensure our systems support our teams seamlessly both in our restaurants and across our support centre. The Role This is a hands-on leadership role focused on keeping our technology simple, reliable, and effective in a fast-paced, multi-site hospitality environment. You’ll lead our IT operations, support our teams day-to-day, and drive continuous improvements ensuring technology enhances both the guest and team experience.

Job Responsibility

  • Oversee and maintain a stable, efficient IT environment across all sites
  • Manage core business systems and in-house applications
  • Support and improve cloud-based platforms (Microsoft 365 / Azure)
  • Ensure systems are practical, user-friendly, and fit for purpose
  • Lead IT support and service delivery across restaurants and support centre
  • Ensure minimal disruption to service through reliable systems
  • Manage incidents, performance, and continuous improvement
  • Maintain business continuity and recovery processes
  • Support technology that enhances the guest journey (e.g. bookings, payments, engagement tools)
  • Identify opportunities to improve efficiency through automation and smart use of data
  • Introduce new tools where they add clear operational value
  • Manage key IT suppliers and partners, ensuring strong service and value
  • Work closely with operations and central teams to deliver practical solutions
  • Support cost-effective technology decisions
  • Maintain good practice in data protection and system security
  • Work with partners to manage IT risk and compliance requirements
  • Build awareness of best practices across the business

Requirements

  • Experience in a senior IT or technology leadership role
  • Strong background in IT operations, infrastructure, and support
  • Experience managing third-party vendors and services
  • A practical, hands-on approach with strong problem-solving skills
  • Confidence working with both technical teams and operational stakeholders
  • Experience with Microsoft 365 and cloud-based environments

Nice to have

  • Experience in hospitality, retail, or multi site businesses
  • Exposure to system improvements or technology change projects

What we offer

  • 50% off food and drink across our restaurants (for you and up to 8 guests)
  • Support through The Drinks Trust
  • Financial wellbeing tools via Wagestream
  • Enhanced family leave and healthcare support
  • Opportunities to grow within a leading hospitality group
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