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Head of Technical Services

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Waymo

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Location:
United States , Mountain View

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

226000.00 - 278000.00 USD / Year
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Job Description:

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Job Responsibility:

  • Technical Ownership & Architecture: Define the technical direction and architecture for both building automation systems (BAS) and internal technical services, focusing heavily on system sustainability, scalability, and long-term risk mitigation
  • Lead System Integration: Act as the Master Systems Integrator, managing the installation, configuration, and integration of on-premise and cloud service architectures across disparate building systems and protocols
  • Escalation Point & Crisis Management: Serve as the primary technical contact during major incidents, leading root cause analysis (RCA) and driving permanent fixes (3rd level support) under pressure
  • Drive Programming & Design: Oversee the creation of control submittals, panel layouts, and controller programming (graphical block and line code), while enforcing coding standards and conducting rigorous code reviews
  • Team Leadership & Mentorship: Lead and motivate a team of technicians and engineers, growing future leaders through active mentorship and fostering a culture of technical accountability and excellence
  • Stakeholder Collaboration: Bridge the gap between technical teams and non-technical stakeholders, translating operational and product needs into technical requirements while executing cross-functional initiatives

Requirements:

  • 5-7+ years of experience in software development, IT, or technical support, with prior experience in a team lead or senior engineer role
  • Expertise in relevant technology stacks (e.g., Linux, Java, Python), cloud technologies (AWS, Azure, GCP), and databases, coupled with a deep baseline knowledge of electrical concepts and HVAC mechanics
  • Strong knowledge of Agile/Scrum, ITIL, DevOps, and CI/CD pipelines, combined with the intrinsic hands-on aptitude to relate spatial environments and schematics to complex wiring diagrams
  • The ability to solve ambiguity, influence technical strategy across multiple teams, and anticipate long-term technical debt
  • A commitment to the Waymo Way, serving as a consistent role model for our behaviors—acting like an owner and staying humble

Nice to have:

  • Advanced Device & Protocol Expertise: Deep familiarity with BACnet protocols, AI/AV/AO limitations, and integrating highly specialized I/O devices
  • Digital Transformation: Experience transitioning organizations from manual/disparate tracking frameworks to centralized, enterprise-level cloud platforms
  • Industry Background: Experience in the autonomous vehicle, robotics, tech hardware, or aerospace sectors
What we offer:
  • Discretionary annual bonus program
  • Equity incentive plan
  • Generous Company benefits program
  • Health and wellness
  • Financial wellness
  • Flexibility and time off
  • Top-notch medical, dental and vision insurance
  • Mental wellness support
  • Gym membership
  • Special wellness programs
  • Competitive compensation
  • Bonus opportunities
  • Equity
  • Employee discounts
  • Flexibility to work from another location for four weeks per year
  • Paid time off
  • Bereavement, sick, and parental leave

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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