Head of Talent Acquisition Job at Sabio Group (London)

Job Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Head of Talent Acquisition to join our Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Job Responsibility

Develop and implement a progressive talent acquisition strategy aligned to the company’s commercial objectives, AI growth roadmap and long-term workforce planning requirements
Partner closely with Executive and Senior Leadership to anticipate capability gaps, particularly in AI, data, digital transformation and emerging technologies
Build workforce models that support scalable growth, including onshore, nearshore, and offshore capability strategies
Act as a strategic advisor to the business, confidently challenging hiring assumptions, workforce structures, budget allocation, and skill deployment to ensure optimal outcomes
Design and continuously evolve a company-wide skills matrix, mapping current capability against future AI and technology requirements
Identify skill shortages, reskilling opportunities, and build vs. buy decisions to support AI innovation and automation objectives
Partner with Learning & Development to drive targeted upskilling programmes that enhance AI fluency and digital capability across the workforce
Ensure hiring strategies prioritise scarce AI talent while balancing cost control and long-term sustainability
Develop and implement a structured offshoring strategy, with particular focus on expanding and optimising capability in South Africa where appropriate
Identify roles suitable for offshore deployment without compromising quality, governance, or cultural alignment
Ensure offshore hiring aligns to cost efficiency, scalability, and long-term workforce resilience
Build strong local recruitment partnerships and employer brand presence within key offshore markets
Oversee and manage the complete recruitment lifecycle across all functions and geographies
Leverage innovative sourcing strategies and ensure a seamless, high-quality candidate experience
Drive employer branding initiatives across digital channels, industry networks, and talent communities
Manage, coach, and develop a high-performing recruitment team focused on delivery excellence and continuous improvement
Provide regular, data-driven talent reports to the business
Use analytics to identify inefficiencies, duplication or structural workforce issues
Present insights confidently at leadership level, driving accountability for workforce planning decisions
Implement dashboards that allow the business to monitor talent risks and workforce investment in real time
Collaborate with Finance and Business Leaders to align hiring with financial planning and budget governance
Actively challenge unnecessary hiring requests and ensure robust justification linked to strategic outcomes
Drive proactive workforce planning conversations rather than reactive hiring behaviour
Ensure onboarding processes are seamless, compliant and aligned with culture and performance expectations

Requirements

Strategic thinker with strong commercial acumen
Confident and credible at Executive level
Highly analytical with strong capability in workforce data interpretation and reporting
Excellent written and verbal communication skills
Skilled in negotiation and stakeholder influence
Able to balance long-term strategic thinking with operational delivery
Strong relationship builder across internal teams, external partners, and global talent markets
Deep commitment to diversity, inclusion, and equitable hiring practices
Adaptable and resilient in high-growth, fast-evolving environments
Awareness & commitment to promoting diversity & inclusion in the talent acquisition process
Solid understanding of sourcing techniques & tools (social networks, LinkedIn & other portals)
Hands on experience with Applicant Tracking Systems (ATSs)
Proficient with data analysis & reporting with attention to detail & high level of accuracy
Strong Outlook skills, Excel, Word & PowerPoint
Proven experience as an Talent Acquisition Leader in a global firm with leading the function and organisation through a series of change initiatives
Experience in Financial Services and/or a professional services environment is a plus

Nice to have

Experience in Financial Services and/or a professional services environment is a plus

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
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Head of Talent Acquisition

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