Head of Support Segmentation Strategy Job at Uber (San Francisco)

Head of Sales Operations

The Head of Sales Operations will leverage data & technology, including automati...

Location

United States , Dallas

Salary:

Not provided

PierceGray LLC

Expiration Date

Until further notice

Requirements

At least ten (10) years of professional experience
At least five (5) years in commercial sales operations or sales force effectiveness functions and people leadership
Experience with large, geographically dispersed, and multi-channel sales organizations
Experience owning and implementing strategic and operational commercial processes
Experience using automation and AI to drive efficiencies, enhance sales team effectiveness, and support field sales activities
Experience in the collection, analysis, and delivery of large, multi-dimensional data sets and business insights
Experience with CRM implementation and adoption
Strong business acumen and financial skillsets
Strong project / program implementation and management skills
Experiencing scaling and optimizing sales operations policies, processes & systems

Job Responsibility

Support go-to-market strategy
Support customer segmentation
Support territory planning
Support pipeline management
Support forecasting
Support account planning and budgeting
Support resource alignment and optimization
Support performance management and communications

Finance Business Partner

In this role you will be a partner to the Vodafone Enterprise business divisions...

Location

Ireland , Dublin

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Qualified accountant (CIMA, ACCA, ACA) with 5+ years PQE
Previous Business Partnering Experience essential (3+ years) including Commercial Business Partnering experience (2+ Years)
Planning, forecasting and budgeting experience
Previous financial modelling experience
Excellent PC skills with proficiency in Excel front ends
Strong stakeholder engagement and influencing skills
Excellent communications and presentation skills
Ability to understand issues at both operational and strategic levels and to influence stakeholders to action

Job Responsibility

End to end responsibility for Fixed Financials
Ownership of Enterprise Fixed P&L
Responsible for overseeing both financial and non-financial numbers and KPIs in relation to Fixed performance
First point of contact for Enterprise Segment Lead and Segment P&L Managers
Proactively provide commercial insights to Enterprise Director, Head of Commercial and Marketing, Segment Leads and CFO & Finance Leadership Teams for effective decision making
Support & shape Enterprise Fixed Strategy, and drive Strategy Execution across Enterprise, Finance & the business as a whole
Finance Owner for all Product & Service (P&S) pricing & promotions across Fixed, through working with the business to determine optimal tariff & promotional pricing, plus go-to-market investments
Responsible for coordinating relevant Planning & Forecasting activities to drive business performance, mitigate risks, exploit opportunities & ensure we are on track to our medium & long term strategy
Prepare revenue and margin Annual budgets, working with product managers and commercial segment leads for each product and segment, challenge assumptions and ambition level to drive revenue and margin performance
Build Long-Range plan financials in line with our Strategy & linked to our Budget ambitions

What we offer

Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

Fulltime

Head of Customer Experience Platform Segmentation Tech

The Head of Segmentation Platform will sit within the Global Service Design team...

Location

United States , Sunnyvale; San Francisco

Salary:

203000.00 - 225500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in product operations, platform development or similar domains
2+ years of strong understanding of GenAI concepts and how to build platforms using Gen AI
Strong understanding of customer support workflows and how data can enhance segmented experience
Excellent collaboration skills with both technical and non-technical stakeholders
Exceptional communication skills (both verbal and written)
Familiarity with SQL and data visualization / reporting tools
Proven ability to translate complex operational problems into structured, data-driven solutions
Ability to quickly learn and contribute to the improvement of any Tech stack
Strong business acumen and ability to learn about business context quickly
Having an independent perspective at all times and ability to align leaders around it

Job Responsibility

Platform Ownership: Define the vision, strategy, roadmap and phased rollout of the Segmentation Platform for Customer Support
CommOps Partnership: Engage deeply with Operations teams to identify segmentation needs and usability requirements and translate them into platform requirements
Cross-Functional Collaboration: Act as the bridge between CommOps and CO — ensuring alignment on business goals, technical feasibility, and delivery timelines
Platform Development: Partner with data science and product teams to build and test the platform
AI Enablement: Lead the platform’s evolution from rules-based to AI-driven segmentation, including experimentation with predictive and proactive models
Data Strategy & Governance: Define data models, metrics, and feedback loops for continuous improvement and transparency
User Enablement and scaling: Create documentation and processes that empower CommOps colleagues to leverage segmentation insights in daily decision-making

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Head of Support, APAC

The Head of Support, APAC will design and own the strategy for leading and scali...

Location

Australia , Sydney

Salary:

Not provided

Notion

Expiration Date

Until further notice

Requirements

8–10 years of progressive leadership experience building, scaling, and leading high-performing technical support organizations
4+ years owning and leading the APAC market within a global CX or Support organization
Demonstrated ability to design, implement, and scale robust cross-functional processes spanning go-to-market and technical teams
Proven track record of using data and market insights to shape strategy, influence senior stakeholders, and adapt operations to represent the unique variation in the APAC market
Ability to independently own, scope, and drive complex, multi-quarter initiatives while also delegating and empowering leaders and team members to deliver results
Strong executive presence with the ability to influence and align technical and non-technical audiences of all levels through clear narratives and data-driven recommendations
Deep user-centric mindset with a passion for designing experiences that materially improve customer quality of life
Strong analytical, debugging, and problem-solving skills, with experience interrogating data and systems to identify and resolve root causes
Experience designing customer and ticket journeys spanning from Tier 0 - AI generated self-serve support to highest point of escalation
Ability to analyze server and client application logs and identify the root cause of errors

Job Responsibility

Design and own the long-term vision, strategy, and roadmap for Support in APAC, and build the organizational structure and leadership bench to deliver against it
Lead and develop a distributed regional support organization, ensuring clear accountability, effective communication, and strong engagement across locations
Manage and optimize technical and non-technical resources in APAC, ensuring consistent attainment of SLAs and KPIs across both technical and general support teams
Define, set, and continuously refine quarterly and annual targets
partner with sales, success, product, and engineering leadership to drive sustained performance and continuous improvement in the region
Lead and govern the launch and maturation of new languages and market segments in APAC, ensuring operational readiness, resourcing, and localization of support experiences
Architect and execute our upmarket strategy in APAC, including developing and scaling Enterprise and Premium Support-specific strategies, processes, and policies
Maintain and refine the rhythm of the business and global operating cadence in partnership with other market leads and revenue operations, ensuring consistency in information sharing, forecasting, and reporting
Sit on and help steer the APAC leadership team, representing CX and the Voice of the Customer and influencing regional priorities and investments
Identify, scope, and drive innovative cross-functional programs that solve ambiguous and open-ended agent and customer problems, from discovery through execution and measurement

Fulltime

Leader, Product Support

The Product Support Leader will lead our West Coast customer support team in clo...

Location

United States , San Francisco

Salary:

127500.00 - 172500.00 USD / Year

Benchling

Expiration Date

Until further notice

Requirements

5+ years of experience in technical customer support, professional services, or a related customer-facing role in B2B software, ideally SaaS
2+ years of people management experience, with a demonstrated track record of building, coaching, and developing high-performing support teams
Proven ability to manage customer escalations with composure, empathy, and a bias toward resolution — including experience representing your organization in live customer conversations
Strong operational skills: experience managing ticket queues, resourcing, prioritization frameworks, and SLA-driven environments using tools like Salesforce, Zendesk, JIRA, or similar platforms
Excellent judgment in prioritizing customer issues based on urgency, severity, and business context (e.g., customer health, contract value, renewal timing)
Strong written and verbal communication skills — able to communicate clearly and credibly across functions, levels, and geographies, including with customers, account teams, and engineering partners
Experience with cross-functional collaboration in a post-sales environment, including working with Customer Success, Professional Services, and Engineering teams
Demonstrated ability to analyze complex problems, identify root causes, and drive systemic improvements
Flexible, action-oriented, and comfortable operating independently in a fast-paced, evolving environment

Job Responsibility

Develop, coach, and grow a team of support professionals — setting clear expectations, providing regular feedback, managing performance, and investing in career development aligned with Benchling's 'Recruit and develop the best' principle
Build team capabilities to support Benchling's expanding product surface, including AI agents, predictive models, and new automation features that are rapidly becoming part of scientists' daily workflows
Ensure the team continuously documents and updates product knowledge in help articles and internal knowledge bases, including emerging AI product capabilities
Own the daily operations of West Coast customer support, including strategic resourcing, queue management, and capacity planning to deliver consistent, high-quality service across all customer segments
Own and report on support metrics and KPIs (volume, case trending, resolution time, CSAT), using data to drive decisions and building influence through voice-of-customer insights shared with Product, Engineering, and CX leadership
Lead and drive process improvement initiatives with measurable outcomes — identifying gaps, proposing solutions, and executing changes that elevate the customer support experience
Serve as the primary escalation point for West Coast customers, deeply understanding scientist pain points and ensuring timely, high-quality resolution in partnership with Engineering, Product, and CX teams
Collaborate cross-functionally with Customer Success, Professional Services, Account Management, Product, Engineering, and delivery partners (including Zifo) to coordinate on customer issues through resolution
Partner with the Head of Support to shape and execute the support strategy, contributing insights on process improvement, tooling, team structure, and enterprise readiness
Represent Support in customer visits, meetings, conferences, QBRs, and marketing events as a credible, customer-facing leader

What we offer

Equity
Health
Dental
Vision
401(k)+ employer match
Wellness
Commuter

Fulltime

Head of Marketing

Lead Rhombus’ global marketing strategy and execution, managing and scaling a wo...

Location

United States , Sacramento

Salary:

175000.00 - 275000.00 USD / Year

Rhombus

Expiration Date

Until further notice

Requirements

At least 5–10+ years of progressive marketing experience
3+ years leading B2B SaaS marketing teams at scale
Proven success scaling marketing organizations and delivering measurable pipeline and revenue growth in fast-paced environments, ideally through IPO or acquisition
Hands-on expertise across key marketing disciplines — demand generation, brand strategy, digital marketing, ABM, content, channel, and product marketing — with strong ROI results
Data-driven with the ability to set and measure metrics, dig deep into insights to inform decisions, and creatively problem-solve with a growth-hacking mindset
Excellent communicator and inspiring leader — align teams, influence stakeholders, and motivate execution at a high level
Track record of building brands that stand out in crowded, competitive markets
Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future

Job Responsibility

Define, communicate, and implement marketing strategies across all marketing areas to drive awareness, demand generation, partner engagement, and customer advocacy
Manage the marketing pipeline, from top-of-funnel to revenue, across all segments (Commercial, SLED, Enterprise, Channel)
Leverage analytics, market research, and customer insights to inform strategy and optimize marketing ROI
Partner with Sales to deliver measurable pipeline growth through targeted campaigns
Build compelling messaging, positioning, and competitive differentiation for Rhombus’ solutions
Support our channel-first sales strategy with co-marketing programs, enablement materials, and joint campaigns with integrators, distributors, and technology partners
Continually elevate the Rhombus brand across all channels
Establish and own the marketing budget, define KPIs, track performance daily/weekly, and quickly iterate to optimize results
Manage and inspire a high-performing marketing team

What we offer

Competitive Salary & Equity Options
Flexible Schedule & Paid-Time Off
Excellent Healthcare Coverage
Generous Family Leave Policy
WFH & Workspace Supplies
Career Growth & Professional Development
Dog-Friendly Office & Pet Insurance

Fulltime

Finance associate

You will be part of an exciting journey to build a solid foundation for yourself...

Location

Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A fresh graduate or with less than 2 years of working experience
Bachelor’s degree in Accounting & Finance, Business Administration, Management or similar relevant discipline
Passionate in real estate and well versed in industry trends
An excellent communicator with a team player mind-set

Job Responsibility

Controllership: Support Global Corporate Segment team in the monthly, quarterly and annual close and reporting processes
Consolidation of reports and responses for Corporate Segment
Identify risks and opportunities to company operations and financial results
Check that intercompany transactions are eliminated at the consolidated level
Support and participate in Global COE projects
To review the existing process and identify those that need to be streamlined and standardised globally
Manage key stakeholder expectations and influence change
FP&A: Participate in finance partnering activities across JLL’s Markets and Capital Markets segments
Support timely and accurate reporting of the segments’ profit & loss, pipeline, deal volumes and market share analysis
Analyse and explain the drivers of business performance including revenues, costs, profits and headcounts

What we offer

Personalized benefits that support personal well-being and growth
Supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health

Fulltime

Head of network infrastructure

As a Sales Manager at NTT DATA, you will lead a team of sales specialists to ach...

Location

Malaysia , Petaling Jaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in business or marketing or a related field
Advanced experience in a sales management role, preferably gained within a global technology services organization
Advanced sales work experience gained within a similar environment
Advanced sales planning and operational execution experience
Advanced track record of meeting / exceeding sales targets and driving business outcomes
Advanced experience negotiating on extremely critical matters
Advanced go-to-market planning and execution experience

Job Responsibility

Collaborates with internal stakeholders to ensure that local and global strategic sales objectives and targets are met
Assists their sales team to define the way they approach the market and achieve set targets
Ensures that sales procedures and policies as defined by the sales leadership are implemented and followed
Provides input into the development of the tactical strategy as well as develop and implement a supporting operational strategy
Aligns their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client
Responsible for the co-ordination of the activities of their sales teams, setting and measuring performance targets, account allocation and enforcing the execution of the client account plans, call planning and opportunity qualification
Responsible for pipeline management and accurate forecasting
Supports team by attending key client meetings and articulate how the company can add value through our services and solutions
Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence
Acts as mentor/coach and advisor that assists the sales force to set and keep to priority activities

Fulltime

Head of Support Segmentation Strategy

Uber

Location:
United States , San Francisco ▼
New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 10, 2026

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Location:United States , San Francisco ▼New York

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Job Responsibility:

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