Head of Student Success

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. In this role, you will lead on the development of our student support strategy for our UAL Online degrees and other Lifelong Learning course products. This role will design the full student journey from enrolment to graduation, developing the systems, technologies and processes that drive retention, progression, satisfaction and achievement. You will build and lead a high‑performing student support team, set clear KPIs, and take a data‑driven approach to continuous improvement. Working closely with recruitment, marketing, administration, academics and specialist support, you will ensure a seamless, end‑to‑end experience for all learners. You will also contribute to business planning, forecasting and overall growth targets within the Access and Lifelong Learning pillar.