Head of Strategy & Business Operations Job at Adyen (Amsterdam)

Head of Business Operations - North America

As the Head of Business Operations, your mission is to enhance and scale our ser...

Location

United States , Austin

Salary:

210000.00 - 275000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

5+ years of experience in a broad role at an innovative company within the payments ecosystem, driving large projects to completion
Leadership in Operations. You have a successful track record in similar senior operational leadership roles within the FinTech, Financial Services or Technology industries, working with people and processes as well as products. Demonstrated ability to execute at very high level in a variety of customer service-type contexts
You’re passionate about helping customers. They are at the heart of what you do and that empathy drives your decisions
You’re entrepreneurial and hands-on. You have delivered high impact solutions end to end in data-driven environments
You are fluent with data, can use spreadsheets and analytics dashboards for insights, preferably you know SQL and Python
You can go through loads of qualitative data point: customer contacts, operational cases and side-by-sides sessions
Ability to work across time horizons: you are able to translate partner requirements into a servicing model, formulate long-term strategies and 6-month plans, but also are able to ensure team accountability in the day-to-day, while maintaining strategic direction for the team among the constant noise of the BAU
Local knowledge of the market and region. Ability to understand the local laws, culture, regulations and ways of working for the region
Well-rounded approach to operations and change: Adept at managing change and adapting to evolving business needs, optimizing for best customer support within the constraints of our resources and other business needs
Analytical & data driven. Able to build and execute against KPI's and enhance SLAs, you use data to find insights and solve complex problems

Job Responsibility

Own Servicing and Operational KPIs: You own servicing and operational success in the region, working with cross-functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products
Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green
Influence Without Authority: You influence and indirectly lead the operational teams in the region, ensuring that they are set up correctly to be high-performing, have enough capacity, consistently meet KPIs and are prioritising the right things for partners
Choose your path to impact: we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you’ll have the freedom to make your own calls
Grow as a leader: Grow and inspire cross-functional teams from customer success and servicing and operations to join our mission
Get amazing exposure: to the full breadth and depth of our product and servicing operations from customer support, FinCrime, regional expansion and new product launches
Be part of our mission: to make money without borders the new normal

Fulltime

Head of Operations and Strategy

You will partner closely with business leadership to translate company prioritie...

Location

United States , San Francisco

Salary:

302000.00 - 560000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

Proven senior leadership experience in commercial strategy and operations at scale
Track record of building and operating scalable planning, forecasting, and execution rhythms that enable durable growth
Deep understanding of sales and product‑led motions and how to orchestrate them across regions and segments
Excel at cross‑functional leadership with executive presence, strong communication, and an ability to drive clarity and alignment across teams

Job Responsibility

Partner with the leaderships team to define and operationalize strategy across segments, regions, and motions
Translate strategy into actionable operating plans, priorities, and execution frameworks
Design and run operating rhythms including planning cycles, quarterly business reviews (QBRs), forecast reviews, and executive forums
Ensure clear decision‑making, accountability, and follow‑through
Serve as the primary integrator across functions
Drive clarity on ownership, handoffs, and interdependencies across GTM motions
Oversee GTM planning and performance management in partnership with RevOps and Finance
Ensure consistent metrics, dashboards, and insights to inform decision‑making
Identify organizational bottlenecks and design scalable processes to support growth
Support org design, capacity planning, and prioritization as the business evolves

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Head of Workplace Strategy & Operations

We're looking for someone who genuinely loves building great workplaces - a hand...

Location

United States , San Francisco

Salary:

220000.00 - 265000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

8-10 years of experience in Facilities, Workplace Experience, Security and/or Real Estate leadership, including leading teams of various sizes
Proven success at companies in the high tech space that evolved into first spaces, multiple spaces and then to regional spaces, with a track record of being scrappy, creative, and resourceful in scaling operations efficiently
Demonstrated ability to build rapport and credibility with senior leadership and site leaders, driving alignment on long-term real estate strategy as well as day-to-day operations
Passion for creating people-centered, inclusive environments, through design and experiences
Belief in the power of design and brand to build meaningful workplace experiences and engagement with a strong aesthetic sensibility and an eye for how physical space reinforces brand identity
Experience establishing and managing physical security programs, including day-to-day security operations and Executive Protection
Proven ability to build, develop, and empower a team by fostering a culture of ownership, accountability, and local impact
Strong project management and vendor negotiation skills
Experience building relationships and collaborating with the Executive Team, People, IT, Legal, Finance and other business leaders
Strong change management skills, especially in growth phases

Job Responsibility

Own our global real estate and workplace strategy
stay tightly connected to where the business is headed and anticipate what we'll need next
Lead site selection, lease negotiations, and build-outs that set us up to scale without overbuilding
Develop standards for new offices that ensure every office feels like Vercel, but is flexible enough to have the local vibe
Partner closely with senior leadership and site leaders to gather input, build alignment, and ensure long-term real estate plans reflect both business priorities and the on-the-ground reality of each location
Create spaces where our teams want to gather and are designed for real collaboration, focus, wellness, and a sense of belonging
Be the guardian of Vercel's brand and aesthetic in the physical world and ensure every office feels unmistakably us
Partner with our internal Design team to make sure the culture shows up in the walls, not just the website
Sweat the details that make a workplace feel thoughtful, from the snacks to the layout to the moments that make people feel seen
Work closely with People and IT so the physical space actually supports how employees work and grow

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Business Manager and Head of Strategy

The Business Manager and Head of Strategy: CEO Office will be responsible to fac...

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Financial and commercial acumen
Strong telecom industry understanding
Stakeholder influence & relationship management
Strategic leadership & execution
Sound interpersonal skills
Integrity, confidentiality & professionalism
Strong analytical skills
Exceptional verbal and written communication skills
Research ability (curious and questioning mind)
Excellent influencing and negotiation skills and team work

Job Responsibility

Facilitate, manage and evaluate strategic & operational projects coordinated from the CEO’s office
Drive strategic direction by delivering high-quality operational insights, business analysis, and strategic advice to the CEO
Taking of actions in Management meetings and follow up on agreed action points
Preparation of presentations for the Board meetings, senior management meetings, strategic meetings, and in country review meetings etc. on behalf of the CEO
Assist with the preparation of the quarterly Board pack
Collaborate with the Finance Director to facilitate and prepare financial analysis of the different divisions and the company as a whole
Engage with the senior management team on strategic and operational matters and follow ups on behalf of the CEO
Work with the CEO and EXCO to develop, communicate and implement the long-term strategy for Tanzania
Work closely with the Group Strategy team to ensure consistency and alignment to the Group strategic direction
Support the delivery of special strategic projects for Tanzania, ensuring alignment and focus across the business

Head of Value & Pricing, Strategy & Operations

You’ll be part of the New verticals Strategy & Operations (S&O) team, the engine...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Has 6-8 years experience in consulting, strategy function
preferably with core expertise in pricing
Has a hands-on mentality and is willing to get stuck into shaping how consumers engage with Deliveroo
Can prioritise effectively while working on multiple projects concurrently and independently
Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
Strong problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions
Highly analytical mindset with the ability to break down large data sets and turn them into actionable insights
Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally
London-based with a minimum of three days required in the office

Job Responsibility

Define and Shape Value strategy and independently set roadmap across markets, and value levers
Be accountable for achieving NV Value OKRs (e.g. price mark-up, item offer penetration) across key markets
Proactively identify and size new value opportunities and design net‑new initiatives to unlock them
Support key commercial initiatives on partner onboarding, strategic promotional events
Own the setting and tracking and reporting of KPIs for Value pod, own performance reviews
Collaborate with Analytics and Data Science to build frameworks for performance monitoring, forecasting, opportunity sizing
Lead end to end specific workstreams or initiatives within broader cross-functional programs, such as: Fee optimisation to drive consumer habituation with NV proposition
Rollout of the key promotional mechanics across markets
Drive GTM /adoption for specific product features
Serve as a key point of contact for Value pod with Product, Marketing, Finance, and local market teams

What we offer

A competitive and comprehensive compensation and benefits package
Compensation
Equity
Food
Time away
Wellness
Work Life
Up to 5% matched pension contributions
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Free Deliveroo Plus: free delivery and access to special offers

Fulltime

Head of Real Estate Strategy & Operations Germany

As Head of Real Estate Strategy & Operations Germany (f/m/x), you will take full...

Location

Germany , Berlin

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Real Estate, Business Administration, or a comparable field
Proven leadership experience in Real Estate within a multi-site environment (e.g. retail, logistics, operations-heavy businesses)
Track record in portfolio optimization, network transformation, or cost-focused operational roles (ideally in high-growth or PE-backed environments)
Strong experience in lease negotiations and contract management
Ability to translate complex cost, performance, and operational data into clear business decisions
Strong analytical mindset combined with a hands-on, execution-driven approach
Fluent in German and English

Job Responsibility

Own the end-to-end performance of our German branch network, including cost structure (Opex & Capex), operational efficiency, and output
Lead and develop cross-functional teams (Facility, Property, Procurement) with clear accountability for performance and results
Drive network optimization by identifying underperforming locations and executing data-driven actions (e.g. relocation, renegotiation, turnaround)
Act as the key interface between German operations and European HQ, ensuring alignment between local execution and global strategy
Steer and optimize all major cost drivers while implementing KPI-based performance management across the network
Deliver fast, standardized, and cost-efficient execution of openings, closures, refurbishments, and vendor management
Continuously improve processes to increase scalability, efficiency, and operational simplicity

What we offer

Flexible working hours and the option to work from home
Participation in the company’s success through an employee stock program
Flat hierarchies and fast decision-making processes
Individual development opportunities
Free access to a language-learning app
Contribution to company pension plans
Attractive discounts on brands and our vehicle inventory

Fulltime

Head of Legal Operations and Chief of Staff

The Head of Legal Operations and Chief of Staff acts as the primary strategic pa...

Location

United States , San Francisco

Salary:

180600.00 - 225750.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

10+ years of professional experience, with a solid background in Legal Operations, Strategy, or Management Consulting in a high-growth environment
Bachelor’s degree required
An Engineering degree, MBA, or JD is a significant plus
Practical experience with legal technology (e.g., Ironclad, Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles
Familiarity with litigation-specific tools (e.g., Logikcull, Relativity, or specialized legal hold software) is highly preferred
Ability to design and maintain strategic risk registers and financial models
A pragmatic, "get it done" attitude
Exceptional ability to translate operational data into clear, concise updates for the GC and executive leadership

Job Responsibility

Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership to define and execute long-term strategy
Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings
Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager
Provide mentorship on a dotted-line basis to subject matter experts
Success Management: Design and own the reporting framework for tracking departmental success
Oversee the development of automated dashboards
Legal Finance & Vendor Strategy: Manage the global Legal budget, forecasting, and accruals
Drive outside counsel management strategy
Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack
Drive business velocity by designing streamlined intake and triage systems

What we offer

Comprehensive health, dental and vision coverage
retirement benefits
a learning and development stipend
generous PTO
equity based compensation
commuter stipend

Fulltime

Head of Revenue Operations & CRM - Platform Experience & Revenue Operations

The newly established Head of Revenue Operations & CRM role will build and run Z...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years of leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence within a complex B2B, platform, or marketplace environment
Led end-to-end transformation initiatives, such as CRM roll-out/migration or the implementation of a new sales methodology or function
Strong analytical background, demonstrated by experience in defining, tracking, and using KPIs to effectively steer behavior and outcomes
Expert in Salesforce, specifically with workflow/process design, automation, reporting, and driving adoption at scale
Experience owning or governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar tools
Track record of driving automation and efficiency, including AI-enabled workflow automation and/or decision-support use cases with measurable productivity gains
Proven leadership capability to influence and align senior stakeholders in complex, matrixed organizations, and turn ambiguous strategy into simple, repeatable processes and operating rhythms

Job Responsibility

Design and run the end-to-end revenue operating system, covering pipeline governance, segmentation, and incentive structures
Define and govern standard commercial processes across all partner segments, services, and propositions
Coordinate all Sales Operations & Insights activities, including forecasting, planning, pipeline management, budgeting, and maintaining data/process hygiene
Define, report, and own key performance metrics (KPIs) and performance rhythms (weekly, monthly, quarterly) to guide interventions and support decision-making
Own the Salesforce architecture and roadmap, and HubSpot use cases, ensuring the coherent CRM platform supports commercial, operational, and enablement workflows with high adoption
Partner with Product, Tech, and Data teams to scale proven automation and agentic AI use cases that measurably reduce manual effort and improve productivity
Lead organizational transformation, build and lead the Rev Ops & CRM team, and drive the adoption of standardized processes and tools across the function

What we offer

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

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Head of Strategy & Business Operations

Job Description

Job Responsibility

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