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WesterleighGroup Logo WesterleighGroup · Sales

Memorial Sales Advisor

United Kingdom, Ilford Employment contract 26842.00 - 28000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Each funeral is an incredibly important one-off event for the bereaved. As a Memorial Advisor, you’ll be offering dedicated one to one support and guidance when discussing the variety of memorial options that are available, helping families honour their loved one in a way that is uniquely personal to them for now and years to come. You will be leading your bereaved families through their Memorial Journey with exceptional care, being mindful of the different stages of the grief journey. 40 hours per week, working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required).

Job Responsibility

  • Active listening and asking questions to understand the family and their grief process, the person they have lost, key challenges, memorial options and what is important to them
  • Developing a consistent and ethical consultative sales approach, prioritising our families’ needs as opposed to a hard sell
  • Lead and manage our commercial conversations with exceptional care
  • Ensure our families are presented with every possible choice to create a memorial that is uniquely personal to them
  • Making calls and booking appointments with families
  • Using our bespoke IT system called Chronicle to discuss memorial options, including jewellery options, material of headstone, colour and font of engraving, tree/living memorial, plot area
  • Walking the grounds with a family to show them different plots
  • Answering the phone, actioning email enquiries and sending outbound paperwork/letters
  • Liaising with suppliers to place orders and coordinate
  • Provide family with breakdown of costs and process final transactions
  • Communicating with families about memorial leases and extensions
  • Oversee renovations and repairs to memorials
  • Accurate record keeping

Requirements

  • Previous experience as a Sales Executive / Sales Advisor / Sales Assistant / Sales Representative / Sales Consultant / Funeral Arranger
  • Consultative sales experience
  • Driving licence
  • Natural communicator with a flair for building relationships and providing excellent customer service
  • Ability to speak to people in a caring and understanding manner
  • Resilient and organised with excellent attention to detail
  • A good active listener
  • Excellent Administration and IT skills
  • Comfortable using Word / Excel, writing emails and letters
  • A real team player, with compassion and the desire to make a difference every day

What we offer

  • Commission from sales
  • 32 days holiday (includes 8 days bank holiday)
  • Life Assurance
  • Access to a wide range of retail discounts and wellbeing support
  • Ongoing learning & development
  • Pension scheme
  • Employee Assistance / Occupational health support Program
  • Mindfulness App
  • Mental Health Ambassadors
  • Free Cremation benefit for Immediate family
  • Bereavement Leave
  • Enhanced maternity & paternity pay
  • Recognition scheme
  • Free Flu jab
  • Smart uniform and PPE provided
  • Free parking
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