Head of Strategic & Enterprise Accounts, Uber Eats Taiwan Job at Uber (Taipei City)

Job Description

As the Head of Strategic & Enterprise Accounts, you will lead, develop, and scale the account management for Taiwan’s largest local restaurant brands on Uber Eats. You will drive revenue growth, customer retention, and strategic market expansion while ensuring alignment with Uber’s broader commercial strategy. This role requires strong leadership, sales acumen, and a deep understanding of solution-based selling. You will lead a team of Account Managers to build lasting partnerships with key customers, driving cross-sell, upsell, and maximizing customer lifetime value. Your ability to engage senior stakeholders, develop market-specific strategies, and drive execution will be critical to success.

Job Responsibility

Lead and coach a team of high-performing Account Managers to drive customer retention, growth, and solution adoption
Foster a culture of performance, accountability, and professional development
Set clear goals, provide ongoing feedback, and build succession pipelines
Develop and execute a customer growth strategy that aligns with both country and Uber’s broader sales and go-to-market objectives
Use data-driven decision-making to optimize account segmentation, expansion plays, and revenue targets
Ensure sales forecasting, pipeline management, and account planning are effectively executed
Monitor market trends, customer needs, and the competitive landscape, adjusting strategies accordingly
Expand Uber’s footprint in key segments by building strong relationships with major accounts
Act as a trusted advisor to key customers, ensuring Uber solutions drive measurable business impact
Build strong relationships with C-level and senior stakeholders, negotiating complex deals with a solution-selling approach
Drive cross-functional collaboration with Product, Operations, and Marketing teams to tailor solutions to customer needs
Own revenue targets and P&L accountability for the Strategic & Enterprise segment in Uber Eats Taiwan
Identify opportunities to improve sales efficiency, increase quota attainment, and optimize pricing models
Implement best-in-class processes for tracking performance, KPIs, and customer success in partnership with Commercial Operations
Collaborate with regional and global leadership to shape Uber’s commercial strategy in Taiwan
Ensure alignment with cross-functional teams to drive product-market fit and support market-specific nuances
Advocate for customer feedback to influence product development and innovation
Represent Uber in industry events, conferences, and executive-level business engagements
Ensure alignment between local market operations and global commercial initiatives to drive consistency and scale

Requirements

10+ years of experience in sales, account management, or commercial leadership roles
Fluency in Mandarin and English
Experience leading high-performing account management teams in a fast-paced environment
Strong track record of driving revenue growth, customer retention, and solution-based selling
Excellent ability to engage and negotiate with senior stakeholders (C-level, VP-level)
Strong analytical and data-driven approach to decision-making
Experience working in complex, matrixed, and cross-functional global organizations

Nice to have

Experience operating in the tech or eCommerce industry
Knowledge of Taiwan’s F&B industry and partnership landscape (e.g. cross-industry with FMCG)

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Head of Strategic & Enterprise Accounts, Uber Eats Taiwan

Job Description

Job Responsibility

Requirements

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