Head of Store Transformation

• Set the transformation strategy aligned to growth and brand priorities
• Shape a balanced, scalable project pipeline
• Define budgets, resource needs, and investment cases
• Lead delivery from concept to launch
• Manage interdependencies, risks, and escalation
• Embed clear methodologies, readiness, and QA
• Align activity with brand, omni‑channel, and commercial goals
• Maintain governance frameworks including RACI and comms
• Drive clarity, collaboration, and disciplined ways of working
• Lead a high‑performing multidisciplinary team
• Build capability across PMO, design, and delivery
• Promote positive, collaborative working behaviours
• Ensure compliance with regulatory and safety standards
• Lead budgeting, forecasting, and value engineering
• Track benefits, KPIs, risks, and performance
• Standardise project frameworks and reporting
• Embed best practice to enhance efficiency and scale
• Champion knowledge‑sharing and continuous improvement
• Build strong supplier partnerships
• Negotiate terms and manage performance for quality and value

• Extensive experience in store transformation or retail development
• Strong background in strategy, design management, construction, and compliance
• Proven success managing large budgets and suppliers
• Formal PM qualification desirable
• Strategic, commercially astute, and customer‑centric
• Experienced in leading complex portfolios and multidisciplinary teams
• Strong communicator and influencer
• Design‑literate, governance‑minded, and resilient in a fast‑paced environment

Formal PM qualification desirable

• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme