Head of Store Transformation Job at Fortnum & Mason (London)

Head of Omnichannel & CD Transformation

We are looking for a senior transformation leader to shape and deliver Unilever ...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Proven track record leading commercial strategy and large-scale transformation
Demonstrated success in building new revenue streams and business models
Strong experience in D-commerce, digital / social commerce, and CD digitisation
Multi-channel and multi-country experience, ideally including developed markets
Deep customer understanding and ability to lead senior-level customer relationships
Strong commercial acumen with disciplined approach to governance and value management
Highly effective stakeholder leadership, including navigating complexity across BUs
Data and technology savvy, with a digital and AI-enabled mindset
Enterprise thinker
Comfortable leading change, ambiguity, and transformation at scale

Job Responsibility

Lead the end-to-end 1Unilever omnichannel strategy for Thailand, including organisation design, resource shifts, capabilities, and tools
Drive radical simplification and digitisation of CD processes, ways of working, and governance
Deploy best-in-class tools and AI solutions across Traditional Trade, Modern Trade, and hybrid channel models
Position Thailand as a pilot market for modernised CD execution and scalable best practices
Own and lead the 1Unilever Perfect Store strategy and national implementation, delivering step-change growth
Set and embed execution excellence standards, routines, and performance discipline
Ensure sustained execution quality across channels and customers
Deliver omnichannel growth, GT sales, and 1Unilever growth targets
Drive transformation of Dcom-Marketplace, Omni-channel and Social Commerce
Build CRM and D2C model for Unilever Thailand

Fulltime

Head of Digital Experience and Content

The Head of Digital Experience and Content is a leadership role responsible for ...

Location

United States of America , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, or a related field (MBA preferred)
10+ years of experience in digital content, merchandising, or related roles, with at least 5 years in a senior leadership position
Proven track record of driving digital transformation and achieving revenue growth
Strong understanding of the convenience store sector and consumer behavior
Expertise in e-commerce, mobile platforms, and digital marketing
Exceptional analytical, strategic planning, and problem-solving skills
Excellent leadership and communication abilities, with experience managing cross-functional teams

Job Responsibility

Develop and lead the strategy for digital customer experiences, ensuring alignment with overall business objectives
Oversee the design and functionality of digital platforms, including websites, apps, kiosks, and other customer-facing technologies
Continuously optimize the customer journey through user-centered design, personalization, and data-driven enhancements
Define and execute a cohesive content strategy to engage customers across digital channels
Ensure content aligns with brand values and effectively communicates product offerings, promotions, and value propositions
Drive digital innovation by integrating emerging technologies, such as AI, machine learning, and automation, to improve customer experiences
Partner with IT and product teams to implement and enhance digital tools and systems
Leverage trends in retail and consumer behavior to stay ahead of industry developments
Use data insights to deliver personalized offers, promotions, and recommendations through digital platforms
Collaborate with marketing and operations teams to align digital efforts with broader campaigns and in-store experiences

Fulltime

General Manager - Human Resources

Lead and direct the People & Culture Function for Al-Futtaim IKEA. Act as a trus...

Location

United Arab Emirates , Dubai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree in Human Resources, Psychology, or Business Management, with a master's degree, CIPD equivalent, or other relevant qualifications preferred
8-10 years of experience as an HR Generalist, including 3-5 years in leadership roles such as HR Business Partner or Head of People
Strong business and commercial acumen
Demonstrated ability in organizational transformation, design, and employee relations
Full ownership of talent management, culture development, performance management and capability building

Job Responsibility

Lead and direct the People & Culture Function for Al-Futtaim IKEA
Act as a trusted advisor to the Regional Management Team on all people matters
Design, develop and implement relevant HR strategies and practices
Reinforce a culture of performance focus, meritocracy and diversity
Matrix manager for the HRBPs in all stores
Core participant and contributor of Market Development Potential projects
Leads and contributes to the Region Retail direction, business plan process, business transformation and change agenda
Provide People Strategy for Al-Futtaim IKEA within the overall Business strategy
Set the direction to support positive economic, environmental and social development
Create and support a continuous improvement environment for HR activities

Fulltime

Senior Director of B2B eCommerce

The Senior Director of B2B eCommerce leads the strategic evolution of the ResMed...

Location

United States , San Diego

Salary:

232000.00 - 348000.00 USD / Year

ResMed

Expiration Date

Until further notice

Requirements

Deep experience (10+ years) leading B2B eCommerce or digital platform transformation, ideally within healthcare, medtech, or complex enterprise environments
Proven track record in developing and scaling enterprise-grade online stores or portals, with a focus on workflow automation and user experience
Strong understanding of digital architecture, commerce platforms (e.g., SAP Commerce Cloud, Salesforce B2B), and API-driven ecosystems
Skilled in leveraging data and analytics to optimize digital performance, conversion, and engagement
Experienced in leading large cross-functional teams across product, engineering, UX, and commercial functions
Strong business acumen with the ability to connect customer experience, digital design, and operational efficiency
Visionary and strategic — able to anticipate where digital commerce is heading
Empathetic and collaborative leader who builds trust across diverse teams and stakeholders
Adept at balancing innovation with disciplined execution
Passionate about enabling providers and partners to do their best work through simple, efficient digital solutions

Job Responsibility

Define the long-term vision and digital roadmap for ResMed’s B2B online store, aligning with global business and customer strategies
Lead modernization of the ROS platform to drive frictionless ordering, billing, and account management experiences
Champion innovation in digital commerce, introducing advanced capabilities such as predictive search, personalized dashboards, and automated workflow tools
Translate evolving customer expectations and digital trends into actionable platform enhancements
Own the end-to-end product experience for ROS, from discovery to delivery
Collaborate with regional and functional leaders to ensure the platform reflects diverse market requirements while maintaining a unified global experience
Utilize customer data and analytics to continuously improve usability, efficiency, and engagement
Advocate for the voice of the customer in every product decision
Partner closely with Technology, UX, Operations, and Commercial teams to deliver best-in-class platform features and integration with ResMed’s broader ecosystem
Align with Finance, Supply Chain, and Customer Service to digitize end-to-end processes such as billing, returns, RMAs, and warranty management

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), tuition assistance, Flexible Time Off (FTO), 11 paid holidays plus 3 floating days, eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave

Fulltime

New

Head of Commercial, Lead Director WILD US

Are you passionate, driven and creative? Are you eager to work on one of the fas...

Location

United States , Hoboken

Salary:

221100.00 - 386925.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

12+ years of Marketing experience, Foods or well-rounded CPG experience preferred
A proven track record of brand development/innovation program leadership – both core/renovation and new products/white space development
Leading integrated communication programs, including the development of outstanding campaign rooted in social-first capabilities
Drive for our digital transformation to adopt AI capabilities and new agency partnership models. Natural curiosity for emerging trends and technologies a must
Deep experience working with traditional and digital agencies to develop world class programs
Financial acumen to own your P&L, understand how value is created through the brand, and shape growth plans
Passionate about developing talent and teams, while both holding the bar high for performance and creating a psychologically safe environment
Demonstrated passion for consumers we serve. Experience developing insight though consumer intimacy and translating such into business initiatives
Building strong cross-functional network to deliver through an extended team – welcoming category strategy, R&D, and supply chain voices to the table for effective collaboration
Food industry experience a plus

Job Responsibility

Full ownership of the Retail P&L, responsible for driving exponential growth whilst continually optimizing profitability
Responsible for driving the commercial strategy for the retail division, while strategically aligning with direct-to-consumer initiatives to achieve holistic business growth
Owning the planning cycle and strategic direction of the retail arm of Wild getting buy-in from the leadership team and board
Building high level relationships with major decision makers at all key strategic partners and supporting the controllers to build their networks and impact across key accounts
Lead the development and execution of commercial strategies to drive brand awareness and growth within retail
Utilize extensive experience to mentor and empower a young leadership team, fostering the development of company culture and driving progress towards organizational goals
Set targets to increase visibility of retail across the company and using KPIs to drive team performance
Use category data and insights to drive sell-in of Wild across existing and new partners. Always looking for data and insights that can help propel the Wild story and position us at the forefront of the global refill revolution
Developing our shopper marketing plan to help grow ROS and exposure across our store footprint
Developing a lean and entrepreneurial team ensuring Wild can deliver its growth ambitions

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits

Fulltime

Head of Loyalty

We are working closely with a major company in the retail industry. They are loo...

Location

United Kingdom , The City, City of London (EC2), EC2M

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Senior loyalty programme leadership with proven track record of: Designing and launching successful loyalty/customer club programmes from scratch or major transformations
Operating loyalty programmes at scale (ideally 1M+ members)
Driving measurable commercial outcomes (frequency, retention, monetisation)
Omnichannel retail experience: Understanding of how loyalty integrates across physical stores, digital, and customer service
Experience bridging online and offline customer experiences
Retail operations knowledge and ability to design operationally viable solutions
Building loyalty propositions grounded in customer data and insights
Experience with customer segmentation, personalisation, and targeted offers
Understanding of how to monetise customer data while respecting privacy
Leading complex, cross-functional transformation programmes

Job Responsibility

Lead Phase 2 Delivery (4-6 months, excluding Peak trading)
Run a cross-functional squad covering loyalty transformation, data, commercial strategy, and permanent recruitment: Build and lead a small, focused team (~3 FTE) to drive design and validation work
Secure and deploy business resources effectively
Establish governance, decision-making frameworks, and stakeholder engagement rhythms
Business case validated with investment requirements
Customer migration strategy and communications approach
Operating model design for running the Club at scale

New

Head of Technology, Intelligence Ventures

The Head of Technology serves as the chief technology officer of a new behaviora...

Location

United States , New York

Salary:

263200.00 - 393800.00 USD / Year

Spectrum

Expiration Date

Until further notice

Requirements

Deep expertise across the full intelligence platform stack — including distributed data pipelines, ML platform architecture, embedding systems, feature stores, agent-to-agent API design, and LLM-powered application layers — with demonstrated ability to architect and ship all layers as a coherent, production-grade product
Demonstrated experience architecting and operating consumer data intelligence or data product platforms underpinned by complex machine learning systems and built on modern, cloud-native data infrastructure
Hands-on proficiency with Snowflake (including Cortex, Native Apps, and data sharing frameworks), cloud data platforms (AWS, Azure, or GCP), and production ML/AI systems at scale
Experience building agentic AI systems and LLM-powered product interfaces — including agent-to-agent APIs, retrieval-augmented generation architectures, and natural language UIs grounded in proprietary data — with strong product instincts around accuracy, trust, and user experience for non-technical enterprise audiences
Proven ability to translate complex technical architecture into clear executive and partner-facing communications
comfortable engaging at the C-suite level and in strategic partner negotiations with hyperscalers and technology platforms
Strong understanding of privacy-preserving data architecture, including differential privacy, de-identification techniques, zero-copy and clean room frameworks, and the regulatory landscape governing consumer behavioral data
Track record of recruiting and developing exceptional engineering talent in competitive markets
experience building high-performance teams from early-stage through scaled operations
Experience managing external development partners and outsourced engineering resources alongside an internal team in a fast-moving, build-from-scratch environment

Job Responsibility

Own the end-to-end technical architecture of the platform — from large-scale network signal ingestion and processing through behavioral embedding generation, feature store construction, and zero-copy intelligence delivery to enterprise partners — ensuring the platform is production-grade, built for household-scale throughput, and designed for long-term extensibility across new signal sources and use cases
Lead the build of the platform’s cloud-native data and application infrastructure — including ingestion and transformation pipelines, ML/AI compute environments, zero-copy partner access frameworks, and a real-time agent-to-agent API layer that enables external AI systems (marketing agents, commerce agents, customer service agents) to query household-level intelligence and receive contextually grounded responses
Serve as the technical lead in strategic partner integrations with cloud, data, and AI platform providers, ensuring each integration is architecturally differentiated and aligned with the platform’s cloud-agnostic, API-first design principles
Architect and deliver a business-facing agentic intelligence interface — a natural language UI that allows non-technical marketers, planners, and business users to query household behavioral intelligence, surface demand signals, and take action without requiring data or engineering support
Build and manage a world-class engineering organization capable of competing for talent with the leading technology and data infrastructure companies

Fulltime

Head of eCommerce

A well established, fast growing retailer in the furniture and home sector is en...

Location

United Kingdom , Birmingham

Salary:

70000.00 - 85000.00 GBP / Year

SF Technology Solutions

Expiration Date

Until further notice

Requirements

Proven ecommerce leader with experience scaling online performance within retail categories such as furniture, home, bulky goods, or other high value D2C sectors
Strong bias for action, gets things done and makes decisions at pace
Experience managing an ecommerce P&L between £10m-£100m+
Hands on leadership style: strategic enough to lead, practical enough to execute
A test and learn mindset with proven ability to deliver uplift quickly
Credibility to influence senior stakeholders, including founders
A track record of building or transforming ecommerce capability

Job Responsibility

Own and manage the full ecommerce P&L
Set growth targets and deliver revenue, margin and profitability goals
Drive commercial levers including acquisition, conversion, AOV, and repeat purchase
Lead ongoing website development with external partners and agencies
Own the UX roadmap to ensure seamless navigation, merchandising, and checkout experience
Ensure all in store products are accurately represented and optimised online
Develop category and product strategies including a more online friendly assortment (including ranges aligned with leading D2C suppliers)
Oversee all digital performance channels including Paid Search, Paid Social, SEO, CRM and retention
Ensure campaigns deliver strong ROI, clear attribution and commercial impact
Drive data led decision making across all digital touchpoints

Fulltime

Head of Store Transformation

Fortnum & Mason

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Store Transformation

Head of Omnichannel & CD Transformation

Head of Digital Experience and Content

General Manager - Human Resources

Senior Director of B2B eCommerce

Head of Commercial, Lead Director WILD US

Head of Loyalty

Head of Technology, Intelligence Ventures

Head of eCommerce

Head of Store Transformation

Fortnum & Mason

Location:United Kingdom , London

Category:-

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Store Transformation

Head of Omnichannel & CD Transformation

Head of Digital Experience and Content

General Manager - Human Resources

Senior Director of B2B eCommerce

Head of Commercial, Lead Director WILD US

Head of Loyalty

Head of Technology, Intelligence Ventures

Head of eCommerce

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Job Posted:
March 19, 2026