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We’re looking for an AMAZING Head of Store Experience to shape and elevate the in-store customer experience at DECJUBA. This senior leadership role is responsible for bringing our brand point of view and product to life in store - through high-impact visual storytelling, a seamless online-to-offline journey, and the ongoing evolution of our store environments. You’ll lead our Visual Merchandising and Store Development & Design teams, blending creativity with strong commercial judgement and disciplined delivery to create an unmistakably DECJUBA experience that teams can execute with simplicity - driving conversion, performance and brand elevation across our 160+ stores.
Job Responsibility:
Store Experience Strategy & Leadership
Visual Merchandising & Storytelling
Online-to-Offline Customer Journey
Store Development, Maintenance & Projects
Cross-functional Alignment
Team & Supplier Leadership
Performance & Continuous Improvement
Requirements:
Proven senior experience leading Visual Merchandising in a fashion/lifestyle retail environment (multi-store network). 10+ years
Strong understanding of how VM drives commercial outcomes: conversion, full-price sell-through, and customer behaviour
Demonstrated experience leading store development/projects (maintenance, refits, new store openings) with builders/designers and external suppliers
A natural translator of brand and product strategy into clear store execution - high standards, low noise, strong follow-through
Customer obsessed, commercially sharp, and able to balance creativity with operational practicality
An experienced people leader who builds capability and drives accountability through clear priorities and rhythms
What we offer:
Continuous growth and development opportunities
Exciting and dynamic careers in retail
Opportunity to learn from the best in the business