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Lead essential services that power world‑class patient care. We’re searching for an inspiring operational leader to head Non-Food Services across Portering, Domestic Services, and Logistics at one of the UK’s most complex healthcare environments. As Head of FM, you’ll shape strategy, elevate service standards, and lead high-performing teams that keep hospital operations safe, efficient, and patient-focused.
Job Responsibility:
Lead & Innovate: Develop a high-performing Non-Food Service Delivery Model across multiple teams
Champion Quality: Ensure full compliance with NHS, HSE, and contractual standards, driving excellence in infection control and patient safety
Inspire Teams: Build, motivate, and develop multi-disciplinary teams to deliver exceptional service
Drive Efficiency: Use data, KPIs, and insights to improve performance and optimise operations
Collaborate Widely: Work closely with clinical and operational leaders to align services with hospital priorities
Transform Services: Support mobilisation, process redesign, and digital innovation initiatives
Deliver Commercial Results: Manage budgets, identify efficiencies, and ensure sustainable service delivery
Requirements:
5+ years leading multi-disciplinary teams (cleaning, portering, logistics, or facilities)
Strong knowledge of NHS or healthcare operational standards
Exceptional people leadership and coaching capability
Commercially aware with experience delivering within budget
Skilled in change management, service transformation, and stakeholder engagement
Passionate about service excellence, sustainability, and improving patient experience