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Head of Soft FM

United Kingdom, London Employment contract 75000.00 GBP / Year · Job Posted February 16, 2026
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Job Description

Lead essential services that power world‑class patient care. We’re searching for an inspiring operational leader to head Non-Food Services across Portering, Domestic Services, and Logistics at one of the UK’s most complex healthcare environments. As Head of FM, you’ll shape strategy, elevate service standards, and lead high-performing teams that keep hospital operations safe, efficient, and patient-focused.

Job Responsibility

  • Lead & Innovate: Develop a high-performing Non-Food Service Delivery Model across multiple teams
  • Champion Quality: Ensure full compliance with NHS, HSE, and contractual standards, driving excellence in infection control and patient safety
  • Inspire Teams: Build, motivate, and develop multi-disciplinary teams to deliver exceptional service
  • Drive Efficiency: Use data, KPIs, and insights to improve performance and optimise operations
  • Collaborate Widely: Work closely with clinical and operational leaders to align services with hospital priorities
  • Transform Services: Support mobilisation, process redesign, and digital innovation initiatives
  • Deliver Commercial Results: Manage budgets, identify efficiencies, and ensure sustainable service delivery

Requirements

  • 5+ years leading multi-disciplinary teams (cleaning, portering, logistics, or facilities)
  • Strong knowledge of NHS or healthcare operational standards
  • Exceptional people leadership and coaching capability
  • Commercially aware with experience delivering within budget
  • Skilled in change management, service transformation, and stakeholder engagement
  • Passionate about service excellence, sustainability, and improving patient experience

What we offer

excellent benefits

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