Head of SOC / NOC

• Lead/recruit/develop NOC & SOC teams, including analysts, engineers, and managers
• Oversee continuous monitoring, ensuring network performance and resolution of issues
• Develop and lead SOC incident response playbooks, manage critical escalations, and handle crisis situations effectively
• Set operational goals and align NOC & SOC strategies with wider IT and business objectives
• Budget planning & vendor procurement to ensure cost-efficiency
• Produce and present performance metrics to senior leadership
• Implement and optimise monitoring, detection, and investigative tools (SIEM, etc.)

• 5yrs+ years in either (or both) network and security operations
• At least 3-5 years in a managerial/leadership role
• Proven ability to manage combined NOC and SOC environments and diverse technical teams
• Broad expertise in network infrastructure: routing, switching, firewalls, VPNs, load balancers, cloud networks
• Deep understanding of security monitoring and incident response tools (SIEM, etc.)
• MSP experience is highly desirable

MSP experience is highly desirable