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Head of SMB Sales, Grocery & Retail (US&C)

United States, Chicago, Illinois Employment contract 130000.00 - 160000.00 USD / Year · Job Posted May 09, 2026
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Job Description

Uber Eats is seeking a dynamic and strategic SMB Sales Manager for Grocery & Retail to lead and scale our SMB-focused efforts within one of the fastest-growing verticals in the US&C Delivery business. In this role, you’ll oversee a team responsible for acquiring and growing small- and mid-sized merchants, with a particular focus on accelerating growth in the Alcohol category. You’ll drive expansion in priority markets by developing high-performing sales talent, shaping vertical-specific strategies, and partnering cross-functionally to deliver an exceptional merchant experience. Alcohol represents a key growth lever within SMB, requiring strong execution against a highly fragmented and locally nuanced merchant base. You will serve as a core member of the Grocery & Retail Sales leadership team, responsible for delivering against ambitious revenue goals while shaping the playbooks, processes, and people strategy that will define Uber’s next chapter in the Retail delivery space. This is a unique opportunity for a proven leader who thrives at the intersection of strategy, execution, and people development.

Job Responsibility

  • Holistic SMB Ecosystem Strategy: Act as a primary architect for the end-to-end SMB segment strategy, extending your impact beyond outbound sales
  • Strategic Market Architecture: Define and architect the overarching Grocery & Retail SMB strategy, with a strong emphasis on Alcohol
  • Sales Productivity & Focus: Drive strong sales productivity across the team by ensuring clear prioritization of high-value leads and merchant segments
  • Team Leadership & Execution: Lead and inspire a team of Account Executives
  • Talent Development: Hire, develop, and retain high-performing sales talent
  • Cross-Functional Partnership: Partner closely with Account Management, along with Sales Ops, Merchant & Consumer Ops, and Strategy & Planning
  • Alcohol Category Complexity: Lead within a uniquely complex and regulated category
  • Culture & Accountability: Foster a high-performance, feedback-driven culture rooted in transparency, collaboration, and a relentless drive for continuous improvement

Requirements

  • 5+ years of full-cycle sales experience
  • 2+ years of direct people management experience
  • Proven success leading teams or managers to exceed ambitious sales and revenue targets
  • Strong operational acumen with the ability to analyze data, develop strategy, and drive disciplined execution

Nice to have

  • Experienced people leader with a passion for developing teams and building strong leadership capability
  • Track record of delivering strategic impact beyond direct team scope
  • Excellent communication skills, emotional intelligence, and executive presence
  • Demonstrated ability to influence cross-functional partners and drive alignment across multiple business units
  • Experience or familiarity with Alcohol or other regulated retail categories is a plus
  • Proficiency with Salesforce CRM or similar sales systems

What we offer

  • Bonus program
  • Equity award
  • Sales bonuses
  • 401(k) plan
  • Various benefits

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