CrawlJobs Logo

Head of SMB Account Management

uber.com Logo

Uber

Location Icon

Location:
Germany , Berlin

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Restaurant Partners are the backbone of Uber Eats, allowing us to create outstanding consumer selection and powering the growth of our platform as we innovate and expand our suite of products. As Head of SMB Account Management (m/w/d) at Uber Eats - Germany, you are a business owner who will drive the growth strategy and customer experience for our existing restaurant partners (and growing!). You will be responsible for the Account Management of SMB Restaurants for Germany, leading a team of managers and their Account Managers across different locations in Germany. SMB Restaurants is the largest segment of Uber Eats, responsible for the majority of our sales and growth. Germany is one of the key growth markets globally, where you'll have the potential to shape a business for the future.

Job Responsibility:

  • Lead the complete team of restaurant SMB Account Managers for Uber Eats Germany, focusing on hiring, developing, and retaining a strong and motivated pool of talent
  • Work closely with our Restaurant Partners, building lasting relationships and ensuring their satisfaction and success working with Uber Eats
  • Be instrumental in boosting restaurant revenue and value on the Uber Eats platform. This involves strategically leveraging tools like marketing and product adoption while ensuring a strong end-customer experience
  • Expertly manage stakeholder relationships, working cross-functionally with Sales, Operations, and Marketing to enhance the restaurant partner experience and achieve growth targets.

Requirements:

  • Fluency in German is required and based in Berlin
  • An extensive track record of managing, coaching, and developing high-performing account management teams of 20+ members, including the management of other leaders
  • Substantial experience in a fast-paced B2B environment, ideally with a focus on SMB and a significant digital component
  • Strong project management skills with a demonstrated ability to design and implement scalable processes that drive efficiency and growth
  • Advanced analytical skills with the ability to translate complex data into actionable insights and strategic recommendations
  • A true ownership mentality, with a passion for building from the ground up and a relentless drive to achieve shared goals
  • World-class interpersonal skills, with a natural ability to build rapport, foster collaboration, and influence stakeholders at all levels.

Additional Information:

Job Posted:
January 28, 2026

Work Type:
Hybrid work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Head of SMB Account Management

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of managing medium/large sized businesses
  • Strong commercial acumen
  • In depth understanding of public cloud technology and taking clients on digital transformational journeys
  • Strong consultative sales skills
  • Ability to manage relationships with key stakeholders, at a high level
  • Experience in creating and executing key account management plans
  • Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
  • Strong face to face presentational skills
  • A passion to develop and grow in the role
  • Confidence to build relationships across multiple levels quickly and successfully
Job Responsibility
Job Responsibility
  • Manage circa 100 accounts within the SMB sector
  • Deliver amazing customer service
  • responsively and passionately
  • Demonstrate consultative sales technique’s, objection handling and conflict resolution
  • Hit performance related KPIs and sales targets
  • Upsell and cross sell relevant products to your client base
  • Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
  • Proactively renew contracts
  • Ensure solutions and products we are selling to clients are fit for purpose
  • Be a point of escalation for clients where needed
What we offer
What we offer
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
Read More
Arrow Right

Account Manager

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base...
Location
Location
United States , Denver, Colorado
Salary
Salary:
40000.00 - 45000.00 USD / Year ▼
fin.capital Logo
Fin Capital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
  • Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
  • You're curious, patient and persistent to solve issues
  • You love to help, support, and solve problems for merchants and have a positive work attitude
  • Focused, reliable self-starter with ability to prioritize effectively
  • You have significant Salesforce experience - specifically with SF case management
  • Excellent written/verbal communication skills in English
  • You're organized and keep a cool head even in any potential stressful situations
  • You're able to appropriately manage multiple tasks with varying levels of complexity and priority
  • You're comfortable using a smartphone, tablet and computer
Job Responsibility
Job Responsibility
  • Serve as an advisor and SumUp brand ambassador to our merchants
  • Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
  • Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
  • Consistently meet and exceed success metrics, including revenue and retention
  • Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
  • Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
  • Identify opportunities for merchants to consume additional products and services
  • Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
  • Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
  • Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
What we offer
What we offer
  • 22 days vacation days and 8 sick days plus 11 paid holidays
  • Be part of a welcoming community of more than 2,000 people from over 52 nationalities
  • Startup environment and small, cross-functional teams
  • 50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
  • FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
  • Paid vacation, sick days, and holidays immediately available upon hire
  • Ongoing access to professional development tools, job training, and industry conferences
  • Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
  • Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.
  • Fulltime
Read More
Arrow Right

Sales Manager

The Sales Manager – ANSYS (SMB Accounts) will be responsible for driving revenue...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
arkinfo.in Logo
ARK Infosolutions Pvt. Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong B2B solution sales experience in engineering software, CAD/CAE, or simulation tools
  • Working knowledge of ANSYS products or similar simulation/engineering software (preferred)
  • Proven experience in managing SMB accounts and closing mid-value deals
  • Excellent communication, presentation, and negotiation skills
  • Ability to understand technical requirements and translate them into business solutions
  • Strong pipeline management and forecasting skills
  • Self-driven, target-oriented, and capable of working independently
  • Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, or related field preferred)
  • MBA or Postgraduate qualification in Sales/Marketing is an added advantage
  • 4–6 years of experience in B2B software sales
Job Responsibility
Job Responsibility
  • Manage end-to-end sales cycle for ANSYS products across assigned SMB accounts, from lead generation to closure
  • Identify, qualify, and develop new business opportunities within the SMB segment
  • Achieve quarterly and annual revenue targets as defined by the management
  • Conduct product presentations, solution demonstrations, and technical discussions in coordination with pre-sales teams
  • Understand customer engineering challenges and propose appropriate ANSYS solutions and licensing models
  • Build and maintain strong relationships with key decision-makers, engineering heads, and procurement teams
  • Develop account plans to grow wallet share within existing customers
  • Maintain accurate sales forecasts, pipeline updates, and CRM records
  • Coordinate with internal teams including pre-sales, marketing, finance, and support to ensure customer satisfaction
  • Participate in industry events, webinars, and marketing initiatives to generate leads
  • Fulltime
Read More
Arrow Right

Regional Head West- Government Sales

Location
Location
Salary
Salary:
Not provided
cyfuture.com Logo
Cyfuture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in selling cloud and data center services, public/private cloud services
  • Should be a result oriented with solid understanding of cloud services like Azure/AWS/GCP, cloud firewalls, CASB, express route, cloud data storage, cloud storage, data sharing related technologies, Cloud Watch, cloud containers, cloud migration, and cloud consulting
  • Should have experience in Government liasoning in Western Region
  • Self-driven, motivated and results oriented
  • Proficiency in MS office and related applications
  • Excellent communication, presentation, and negotiation skills
Job Responsibility
Job Responsibility
  • Identifying cloud and data center services opportunities in the Western Region
  • Manage Enterprise, SMB & Government Accounts sized projects and responsible for Lead-Generation, build Healthy Sales Pipeline
  • Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap
  • Lead negotiations and overcome objections for deal closure
  • Prepare sales forecasts and meet the order book and sales target
  • Leverage and enhance partner relationships to drive additional value and revenue
  • Develop relationships with new customers and leverage existing relationships to drive sales strategy
  • Mange marketing, negotiation, finalizing orders etc to achieve budgeted sales and meet gross margin targets
  • Meet stakeholders like government bodies and large enterprises on regular intervals to explore potential business opportunities
  • Develops effective and specific account plans to ensure revenue target delivery and sustainable growth
What we offer
What we offer
  • A unique opportunity to join collaborative work environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with real room for career progression
  • Medical Insurance by the company
  • An employee-friendly compensation structure that includes Tax saving components where the employee can save tax
  • Employee Engagement, Team outings
Read More
Arrow Right
New

Head of Customer Success

Permate is seeking a strategic and hands-on Head of Customer Success to lead our...
Location
Location
Vietnam , Ho Chi Minh
Salary
Salary:
40000000.00 VND / Month
Permate
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Customer Success, Account Management, or Client Services in a SaaS or AdTech/MarTech environment
  • Proven success in managing teams of 5–15 people, including AMs, Success Managers, and Support roles
  • Strong command of customer lifecycle metrics, customer segmentation, and playbook execution
  • Experience working with CRM and CS tools (e.g., HubSpot, Salesforce)
  • Experience working with both enterprise clients and partner ecosystems (e.g., publishers, agencies)
  • Comfortable working in a rapidly changing, fast-paced environment with ambiguity
  • Fluent in both Vietnamese and English (written & spoken)
Job Responsibility
Job Responsibility
  • Commit to contributing personal value toward the company’s and department’s common goals
  • Commit to achieving personal objectives as set
  • Develop and execute a full-lifecycle customer success strategy (Onboarding → Activation → Adoption → Expansion → Renewal/Growth) ensure customer at all segment including enterprise, mid-market, SMBs achieve highest value from Permate platform, increasing customer retention, expansion, and NRR
  • Hire, coach, and manage a cross-functional team including, Customer Success Executives, and support staff
  • Segment customer service levels based on customer type (e.g., enterprise, SMB, publishers, agency)
  • Build standardized and scalable onboarding playbooks for brands, publishers and agencies
  • Ensure successful implementation and early wins during the first 30–90 days of account activation
  • Collaborate closely with Product, Sales, Marketing and Publisher Development to align education, support, and platform usage strategies
  • Identify and drive expansion opportunities through feature adoption and partnership growth strategy
  • Collaborate with Sales and Customer Solutions to renew and grow existing contracts
What we offer
What we offer
  • Annual performance and salary reviews (salary increments every 6 months based on capability)
  • Receive 85% of the official salary during the probation period
  • 13th-month salary and other holiday bonuses throughout the year
  • Annual health check-ups at reputable hospitals
  • Full welfare benefits and social insurance as per Vietnamese labor law
  • 12 days of annual leave and other public holidays
  • Travel, lunch allowances, and free drinks/coffee at the mini bar
  • Great working environment with friendly and talented colleagues
  • Fulltime
Read More
Arrow Right
New

Head of Sales

Join one of Australia’s fastest-growing fintechs as Head of Sales. Lead our ANZ ...
Location
Location
Australia , North Sydney
Salary
Salary:
Not provided
eftsure.com Logo
Eftsure
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You’ve led other leaders — this is a second-line leadership role
  • Proven experience managing high-volume SaaS sales teams
  • You know how to sell across multiple segments: SMB, Mid-Market, and Enterprise
  • You’ve managed and motivated teams of 15+ BDMs and thrive in fast-paced, scale-up environments
  • You understand that deal velocity is everything—and know how to coach and hire for it
  • 3+ years’ experience in a senior sales leadership role
Job Responsibility
Job Responsibility
  • Lead and coach a team of 3 sales leaders and ~20 BDMs in our North Sydney office
  • Drive new business growth across SMB, MM, and Enterprise accounts
  • Build and sustain a high-performance sales culture focused on velocity, quality, and consistency
  • Set and execute strategic plans to hit monthly and quarterly revenue targets across all regions
  • Partner cross-functionally with SDR, Marketing, and Customer teams to refine GTM strategy who generate upwards of 500+ meetings a month
  • Use data and performance insights to continuously optimise team structure and sales processes
What we offer
What we offer
  • Birthday Leave
  • Floating Cultural Holidays
  • Paid Day to Support a Charity
  • $250 Annual Wellness Reimbursement
  • Training Budget + Growth Opportunities
  • Flexible Working Arrangements
Read More
Arrow Right

Head of Sales, SMBs

Kleinanzeigen is Germany’s largest re-commerce platform, combining unique invent...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
adevinta.com Logo
Adevinta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of sales leadership experience
  • Experience steering both high-volume telesales and strategic SMB/mid-market sales teams
  • Highly analytical, confident with forecasting, segmentation, complex datasets, KPI modelling, and performance diagnostics
  • Deep experience managing outsourced sales agencies and driving accountability, quality, and productivity at scale
  • Excel at stakeholder alignment across GTM, Product, Data, and Marketing and thrive in a matrix environment
  • Track record of transforming teams toward value-based, consultative selling with strong pipeline and activity discipline
  • Strong communicator and talent developer, skilled at coaching teams through change, growth, and performance improvement
  • Fluent in German and English
  • Leadership presence required to influence at senior levels
Job Responsibility
Job Responsibility
  • Own the end-to-end commercial seller sales strategy and performance across Tele Sales, Inhouse Sales, Back Office, and Sales Marketing
  • Build a data-driven sales organisation with unified KPIs, forecasting models, dashboards, and a strong performance cadence
  • Lead, coach, and develop sales teams and sales agency partners, ensuring role clarity, target ownership, and high-quality execution
  • Drive strategic SMB growth supported by category pricing, new PRO packages, API integrations, and targeted sales motions
  • Strengthen our consultative sales motion through clear segmentation, tailored customer journeys, modern coaching frameworks, and consistent pipeline standards
  • Partner closely with Product, Analytics, Marketing, and Operations to align sales initiatives, inform product development, and enhance lead quality
  • Ensure scalable processes, operational excellence, and continuous improvement across all sales channels and supporting functions
What we offer
What we offer
  • An attractive Base Salary
  • Participation in our Short Term Incentive plan (annual bonus)
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
  • A 24/7 Employee Assistance Program for you and your family
  • A range of locally relevant benefits
  • Fulltime
Read More
Arrow Right

Commercial Excellence Data Analyst

The Commercial Excellence Data Analyst is a critical enabler of Deliveroo’s 2026...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
deliveroo.co.uk Logo
DELIVER
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience in advanced data analysis, ideally within an Ops, Quality Assurance, or Commercial environment
  • Strong stakeholder management skills with the ability to prioritise competing analytical requests
  • Ability to conduct advanced analysis across large datasets
  • Experience working with SalesForce
  • Experience working with speech analytics/ AI technologies
  • Can speak fluent English
Job Responsibility
Job Responsibility
  • Act as the primary technical liaison with key suppliers, leading on system development, configuration, testing, troubleshooting, upgrades, and ongoing optimisation
  • Own the end-to-end configuration of Interaction Analytics/ Speech Analytics and LLM auto-scoring, including prompts, scorecards, workflows, user accounts, and permissions
  • Proactively identify and resolve data quality, performance, or automation issues to maintain high-quality analysis at scale
  • Deliver deep-dive analytical insights across SMB departmental business areas, prioritised through requests from the Commercial Excellence Team Leader, Heads of Department and other senior stakeholders across Deliveroo
  • Translate complex data into clear, actionable insights that link agent behaviour, call quality, merchant sentiment, and commercial outcomes
  • Own all SMB Hub reporting for the Commercial Excellence team
  • Automate reporting outputs where possible to reduce manual effort and increase scalability
  • Support the team’s transition to AI-led quality by reducing manual calibration effort and increasing consistency across evaluations
What we offer
What we offer
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy