Head of SMB Account Management Job at Uber (Berlin)

Senior Account Manager

Senior Account Managers are responsible for delivering great customer service, w...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully

Job Responsibility

Manage circa 100 accounts within the SMB sector
Deliver amazing customer service
responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Head of Account Management

As Common Room scales, long-term customer growth across all segments becomes jus...

Location

United States

Salary:

280000.00 - 360000.00 USD / Year

Common Room

Expiration Date

Until further notice

Requirements

8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments
Experience building or scaling an Account Management or post-sale revenue function
Experience owning renewals and expansion across a broad install base, including high-ACV and high-volume customer motions
Comfort operating at both the strategic and tactical level
Strong technical fluency across GTM tooling, data concepts, and integrations
Ability to lead customer conversations with credibility while remaining collaborative and customer-centric
Grit and resilience
Enjoy building durable, long-term customer partnerships
Willing to travel as needed for strategic customer meetings and events

Job Responsibility

Build & Lead the Account Management Function
Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments
Hire, develop, and lead a high-performing team of Account Managers over time
Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement
Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success
Own Renewals Across the Install Base
Own renewals for Common Room customers across all segments
Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable
Proactively surface renewal risk and align internal teams early to mitigate churn
Elevate how Common Room articulates value and ROI to customer leadership

What we offer

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Fulltime

Key Account Manager

Key Account Managers are responsible for delivering outstanding customer service...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing medium to large business accounts
Strong commercial acumen
Solid understanding of public cloud technologies and digital transformation journeys
Strong consultative sales capabilities
Ability to build and maintain relationships with key stakeholders, including senior decision makers
Experience creating and executing account management plans
Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape
Strong presentation skills, especially in face‑to‑face settings
Highly organised with excellent prioritisation skills
Keen interest in technology and innovation

Job Responsibility

Manage a portfolio of approximately 60 SMB accounts
Deliver exceptional customer service with responsiveness and passion
Demonstrate strong consultative sales techniques, including objection handling and conflict resolution
Achieve performance KPIs and sales targets
Upsell and cross‑sell relevant solutions into the client base
Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors)
Proactively renew client contracts
Ensure proposed solutions are fit for purpose and aligned to client needs
Act as an escalation point for clients when required
Reduce customer churn by ensuring clients feel valued and supported

What we offer

Hybrid/ Remote Working
Private Medical Care
Pension Scheme
25 days’ holiday, plus you can buy up to 5 more days
Birthday off
An extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance

Fulltime

Account Manager

This is an in-office position (Monday-Friday) in our Greenwood Village, CO. Base...

Location

United States , Denver, Colorado

Salary:

40000.00 - 45000.00 USD / Year ▼

Fin Capital

Expiration Date

Until further notice

Requirements

1-3 years+ previous experience in customer success, sales, account management, relationship/partner management or client services (SMB)
Strong desire to achieve top results with a personable, positive 'can-do' demeanor with a consistent record of success in a sales environment
You're curious, patient and persistent to solve issues
You love to help, support, and solve problems for merchants and have a positive work attitude
Focused, reliable self-starter with ability to prioritize effectively
You have significant Salesforce experience - specifically with SF case management
Excellent written/verbal communication skills in English
You're organized and keep a cool head even in any potential stressful situations
You're able to appropriately manage multiple tasks with varying levels of complexity and priority
You're comfortable using a smartphone, tablet and computer

Job Responsibility

Serve as an advisor and SumUp brand ambassador to our merchants
Mentor, empower and educate merchants on our suite of products and the value they bring to the merchant's business
Understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
Consistently meet and exceed success metrics, including revenue and retention
Connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
Identify opportunities for merchants to consume additional products and services
Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
Contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance

What we offer

22 days vacation days and 8 sick days plus 11 paid holidays
Be part of a welcoming community of more than 2,000 people from over 52 nationalities
Startup environment and small, cross-functional teams
50% employer-paid Medical, Dental, Vision Insurance and company-paid life insurance
FSA & 401K Retirement Plan (up to 3.5% employer matching when you elect to contribute up to 6%)
Paid vacation, sick days, and holidays immediately available upon hire
Ongoing access to professional development tools, job training, and industry conferences
Free on-site refreshments, snacks (fruits, cereals, nuts, etc.), and team meals
Fun company outings, team events, birthday lunches, yoga, happy hours, hikes, etc.

Fulltime

Renewals Manager

As Common Room continues to scale, managing renewals across our Growth customer ...

Location

United States

Salary:

100000.00 - 130000.00 USD / Year

Common Room

Expiration Date

Until further notice

Requirements

3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS
Experience managing high-volume renewals in a Growth, SMB, or commercial segment
Comfortable owning transactional processes while still thinking strategically about scale
Communicate clearly and confidently with customers around pricing, contracts, and value
Highly organized and able to manage competing deadlines and priorities
Enjoy working cross-functionally to solve process and customer experience challenges
Bring a data-informed mindset and are curious about what drives retention and churn
Thrive in fast-paced, scaling environments

Job Responsibility

Own renewals for Growth customers, managing a high-volume book of business with varying contract terms and renewal cycles
Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close
Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates
Proactively identify churn risk and take action to mitigate through value reinforcement and alignment
Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience
Apply standardized renewal processes while exercising judgment for exceptions and edge cases
Maintain accurate renewal forecasts and pipeline hygiene in partnership with RevOps
Ensure renewal terms, pricing, and approvals align with Common Room policies
Work closely with Customer Success, RevOps, Finance, Legal, and Billing to ensure smooth renewal execution
Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes

What we offer

Competitive base compensation with meaningful equity ownership
Health insurance including medical, dental, and vision, HSA and FSA
We pay 100% of your employee premium and 50% of your premium for any dependents
Unlimited Paid Time Off
Paid Company Holidays
Work from home policy including a laptop and support for your home office needs
Monthly Remote Stipend
401(k) self contribution
Paid Family Leave
Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

Fulltime

Sales Manager

The Sales Manager – ANSYS (SMB Accounts) will be responsible for driving revenue...

Location

India , Mumbai

Salary:

Not provided

ARK Infosolutions Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Strong B2B solution sales experience in engineering software, CAD/CAE, or simulation tools
Working knowledge of ANSYS products or similar simulation/engineering software (preferred)
Proven experience in managing SMB accounts and closing mid-value deals
Excellent communication, presentation, and negotiation skills
Ability to understand technical requirements and translate them into business solutions
Strong pipeline management and forecasting skills
Self-driven, target-oriented, and capable of working independently
Bachelor’s degree in Engineering (Mechanical, Electrical, Electronics, or related field preferred)
MBA or Postgraduate qualification in Sales/Marketing is an added advantage
4–6 years of experience in B2B software sales

Job Responsibility

Manage end-to-end sales cycle for ANSYS products across assigned SMB accounts, from lead generation to closure
Identify, qualify, and develop new business opportunities within the SMB segment
Achieve quarterly and annual revenue targets as defined by the management
Conduct product presentations, solution demonstrations, and technical discussions in coordination with pre-sales teams
Understand customer engineering challenges and propose appropriate ANSYS solutions and licensing models
Build and maintain strong relationships with key decision-makers, engineering heads, and procurement teams
Develop account plans to grow wallet share within existing customers
Maintain accurate sales forecasts, pipeline updates, and CRM records
Coordinate with internal teams including pre-sales, marketing, finance, and support to ensure customer satisfaction
Participate in industry events, webinars, and marketing initiatives to generate leads

Fulltime

Head of SMB, Uber Eats Japan

We're looking for a strategic leader to build and lead our merchant strategy and...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

10+ years in general management, consulting, or strategic sales with experience leading teams of 30+
Business-level Japanese (advanced) and fluent English
8+ years working in Japan
Proven ability to build motivated teams through coaching and enablement
Strong strategic thinking with the ability to translate data into actionable insights
Excellent business judgment and ability to establish priorities quickly
Ability to balance short-term execution with long-term vision, and local priorities with global alignment
Experience in matrixed environments with cross-functional stakeholders
Strong organizational and project management skills

Job Responsibility

Recruit, coach, and lead a high-performing team of strategy and sales professionals
Build a motivated team culture grounded in psychological safety, authenticity, and enablement
Provide comprehensive leadership that upholds Uber Values
Foster collaboration with cross-functional partners including operations, marketing, product, finance, and customer support
Develop and execute scalable merchant growth strategies aligned with business objectives
Analyze market trends, competitor activities, and customer feedback to refine strategy
Prepare strategic presentations with actionable insights for executive reviews
Lead Joint Business Planning discussions with mid-market merchants
Build and inspire a sizeable sales team to acquire and deepen merchant partnerships across multiple products
Establish a solution-based account management culture focused on development, integrity, and results

Regional Head West- Government Sales

Location

Salary:

Not provided

Cyfuture

Expiration Date

Until further notice

Requirements

Expertise in selling cloud and data center services, public/private cloud services
Should be a result oriented with solid understanding of cloud services like Azure/AWS/GCP, cloud firewalls, CASB, express route, cloud data storage, cloud storage, data sharing related technologies, Cloud Watch, cloud containers, cloud migration, and cloud consulting
Should have experience in Government liasoning in Western Region
Self-driven, motivated and results oriented
Proficiency in MS office and related applications
Excellent communication, presentation, and negotiation skills

Job Responsibility

Identifying cloud and data center services opportunities in the Western Region
Manage Enterprise, SMB & Government Accounts sized projects and responsible for Lead-Generation, build Healthy Sales Pipeline
Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap
Lead negotiations and overcome objections for deal closure
Prepare sales forecasts and meet the order book and sales target
Leverage and enhance partner relationships to drive additional value and revenue
Develop relationships with new customers and leverage existing relationships to drive sales strategy
Mange marketing, negotiation, finalizing orders etc to achieve budgeted sales and meet gross margin targets
Meet stakeholders like government bodies and large enterprises on regular intervals to explore potential business opportunities
Develops effective and specific account plans to ensure revenue target delivery and sustainable growth

What we offer

A unique opportunity to join collaborative work environment in a hyper-growth context
The chance to grow your professional and technical skills, with real room for career progression
Medical Insurance by the company
An employee-friendly compensation structure that includes Tax saving components where the employee can save tax
Employee Engagement, Team outings

Head of SMB Account Management

Uber

Location:
Germany , Berlin

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 28, 2026

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