Head of Service Job at HC-One (North Shields)

Regional Head of Services EMEA & APAC

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Have a proven track record of managing growing teams in a high performance culture
Have the ability to communicate effectively with team members and key stakeholders across the organization
Are proficient in implementing and managing change initiatives
Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
Have the ability to anticipate challenges and develop strategies to overcome resistance
Have experience in data-driven decision-making
Have a strong problem-solving skills to address challenges and make strategic decisions

Job Responsibility

Development of a workforce that is capable of delivering industry leading customer support, including measurement of members’ performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
Development of programs that empower our partners to serve our customers better
Anticipating our partners’ support needs and proactively building a support framework
Achievement of SLA targets and KPIs in service delivery
Identification and implementation of opportunities to improve the customer experience and drive efficiency
Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

What we offer

Private health insurance with Medicare (Blue package + Hospital coverage)
Eyeglass reimbursement up to 70,000 HUF
SupportLinc: Employee Assistance Program
A monthly or quarterly public transportation pass for Budapest/Country
All You Can Move sports pass with 7000 HUF monthly allowance
Meals and snacks - catered lunch 3x/week
Unlimited 3D printing
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Head of Service

A rare opportunity for an accomplished Head of Service to join a wonderful UHNW ...

Location

United Kingdom , London

Salary:

55000.00 - 60000.00 GBP / Year

Cora Partners

Expiration Date

Until further notice

Requirements

Extensive proven experience in UHNW private households/superyachts
Exceptional attention to detail and understanding of luxury service standards
Strong organisational and leadership skills with the ability to oversee and delegate
Hands-on approach combined with strategic thinking
Professional, discreet, and highly motivated
Excellent communication skills and ability to liaise across all staff level
Understanding of principals’ needs and preferences with a proactive mindset
Right to work in the UK

Job Responsibility

Oversee all aspects of household service delivery whilst remaining actively hands-on with housekeeping duties
Lead, train, and mentor a largely new household team, ensuring cohesion, structure, and professional standards
Create and maintain comprehensive task lists and implement systems across all service areas
Understand and implement the principals’ preferences, anticipating needs and ensuring all requirements are met (water bottles filled, preferred items stocked, etc.)
Delegate tasks effectively and coordinate with household staff members
Provide detailed handovers between shifts to ensure continuity of service
Take responsibility for both the professional kitchen and family kitchen areas
Work rotating shift patterns to maintain consistent service standards
Conduct quality control across all household areas
Support the House Manager in upholding the family’s exceptionally high standards

What we offer

Opportunity to travel with the family for up to six weeks per year (two-week periods to Sardinia and St Moritz)

Fulltime

Head of Customer Service

Are you ready to lead a Customer Service team undergoing a major transformation ...

Location

Spain , Madrid

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Degree in Business Administration, Economics, or related fields
MBA or complementary training is a plus
Experience leading large teams (20+ people) in Customer Service, After-Sales, or similarly complex environments
Strong continuous-improvement mentality, strategic approach, and results orientation
Experience managing third-party agreements, negotiations, and KPI tracking
Excellent analytical, organizational, and strategic planning skills
Experience in process automation and managing complex operational workflows
Knowledge of Freshdesk, Twilio, and the Google Workspace environment (Sheets, Drive, Analytics)
Experience with data visualization and reporting tools (Tableau, Redash)
C1 level of English (spoken and written)

Job Responsibility

Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer-centric mindset
Manage relationships and contracts with workshop networks, negotiating rates and overseeing KPIs and incident resolution
Oversee analytics and reporting across all areas, proposing improvements to optimize efficiency and quality
Coordinate Inbound and Outbound Customer Service operations through channels such as Freshdesk and Twilio
Manage online reputation (Trustpilot, Google My Business) and implement continuous improvement initiatives
Lead the Documentations team, ensuring efficient and risk-free vehicle transfer processes to the final customer
Drive process automation to reduce handling time and enhance overall customer experience

What we offer

Permanent contract and competitive compensation package, with real opportunities for growth based on performance
Flexible compensation options
A dynamic and diverse international environment within a fast-growing company
Access to continuous training through Auto1 Academy and biannual performance evaluations

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

IKEA Japan Service Office (Head Office) Talent Pool

This is the opening for the IKEA Japan head office talent pool. Let us know what...

Location

Japan , Chiba

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in your current field
Currently resident in Japan
A match for our company values and culture
Welcomes challenges and opportunities
Self-starting
Loves IKEA furniture and has a passion for delivering value to customers
Being your unique self, while respecting and including others
Performing & delivering while learning & developing
Having fun

What we offer

Generous vacation and benefits package
Hybrid work environment
Beautiful (IKEA furnished) office space
Working with people who love to challenge themselves and others
Flat working environment where everybody’s opinion is valued
Staff discount and Christmas Present
Social insurance: welfare pension, health insurance, and unemployment insurance
Transportation expense (up to 1,530 yen/day)
Parking spaces available for car commutation
16 paid leave days available in the first year

Fulltime

Head of Infrastructure Services

We are currently recruiting for an experienced Head of Infrastructure Services t...

Location

United Kingdom , London

Salary:

Not provided

Transact

Expiration Date

Until further notice

Requirements

Minimum of 5 years financial services experience
Strong people manager
Managed an infrastructure team within a financial services environment
Experience establishing and delivering automated monitoring and response environments
Experience managing and delivering change into all aspects of on-prem and cloud-based infrastructure services – Network, voice, server, OS, virtual, database, app delivery, windows/linux OS, Azure, 365, firewalls, etc.
Experience delivering security change work – PAM, Perimeter controls, zero trust, IPS, XDR services, etc.
Ability to interact confidently at all levels
Comfortable being hands on whilst having managerial oversight
Driven, passionate, and personable
Genuine commitment to supporting and developing others

Job Responsibility

Development and delivery of Infrastructure Strategy
Operational running of the Infrastructure environment
People management of the infrastructure team
Owner of all app and capability services delivered from the infrastructure space (finance, OR, Risk, Audit, strategy, operations, lifecycle management, continuous improvement, vendor management, stakeholder management, etc.)
Part of the Technology Management leadership and responsible for supporting development of Technology Strategy, Technology people development across the business
To support and enable the programme management team in delivery of all change work
To embed a mindset of risk management across all services and to ensure that all aspects of risk is appropriately managed and mitigated
Support the development of appropriate governance and process to drive all aspects of Technology forward
To ensure that all aspects of Infrastructure services are designed and run to meet architecture standards which include scalable, efficient, resilient by design
To establish appropriate measurements across all aspects of infrastructure (people, tech and governance) to drive continuous improvement

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Head Actuarial Global Service Line

As head of global service line actuarial, you will oversee and lead the actuaria...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master’s degree in Finance, a degree in Management, Business Administration or equivalent and experience leading actuarial projects or function
Candidates with recognized actuarial professional certifications preferred
Fluent in English
10+ years leadership experience in multicultural context
Strong analytical skills

Job Responsibility

Manage the global actuarial service line end2end
Act as spearhead for cross-collaboration between locations
Ensure growth and expand the current client footprint by developing innovative solutions and transforming processes
Ensure the delivery of excellent customer services and best-in-market actuarial and risk management services
Forge strong customer relationships, partnering with clients, executive leaders, key stakeholders and global finance, actuarial and risk management functions across Allianz around the globe
Drive a high performance and talent management culture by encouraging cross-team collaboration and leading by example to achieve positive results and continuously upskilling
Embrace new technologies and upgrading teams’ capabilities to sustain future-readiness

What we offer

Fixed salary compensation along with fixed benefits
Flexible benefits that can be individually customized
Additional vacation days
Rewards and Recognition Program
Complete training curricula available
All you can read with Bookster
Share Purchase Plan
Allowances for special events
Flexible working environment
Medical services

Fulltime

EMEA Head of Asset Servicing Accounting

We are seeking a highly experienced and strategic leader to fill the role of EME...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 10+ years of extensive practical experience in Corporate Actions, gained from a Fund Accounting, Middle Office, or Custody background
Extensive practical experience in contributing to and leading significant operations and technology improvement programs as well as client onboarding initiatives, ensuring seamless integration and positive client experiences
Proven experience working effectively within an international and multi-cultural business environment
Exceptional leadership and team management abilities
Strong analytical and problem-solving skills, particularly in complex corporate action scenarios
Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse stakeholders
A strategic mindset with the ability to translate vision into actionable plans
Proactive risk management and mitigation capabilities

Job Responsibility

Lead and manage the EMEA Asset Servicing Accounting team, comprising approximately 50 individuals, providing services to a diverse international client base
Oversee the end-to-end process of sourcing, validating, and accounting for corporate action events within Fund valuations
Provide expert guidance and support to clients in successfully electing on upcoming voluntary corporate action events
Actively engage and collaborate with global, cross-functional partners to spearhead and drive forward critical Operating and Technology Transformation Initiatives
Demonstrate strong strategic thinking capabilities, anticipating market and regulatory changes, and developing long-term plans for the department
Cultivate and implement a robust and proactive approach to risk management, ensuring compliance and mitigating potential operational and financial risks
Effective dealing directly with external clients and internal management at all levels of the organization

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Head of Service

HC-One

Location:
United Kingdom , North Shields

Category:
Gastronomy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Service

Regional Head of Services EMEA & APAC

Head of Service

Head of Customer Service

Head of Customer Service - Global

IKEA Japan Service Office (Head Office) Talent Pool

Head of Infrastructure Services

Head Actuarial Global Service Line

EMEA Head of Asset Servicing Accounting

Head of Service

HC-One

Location:United Kingdom , North Shields

Category:Gastronomy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Head of Service

Regional Head of Services EMEA & APAC

Head of Service

Head of Customer Service

Head of Customer Service - Global

IKEA Japan Service Office (Head Office) Talent Pool

Head of Infrastructure Services

Head Actuarial Global Service Line

EMEA Head of Asset Servicing Accounting

Location:
United Kingdom , North Shields

Category:
Gastronomy

Contract Type:
Not provided

Job Posted:
March 26, 2026