Head of Service Operations Job at 360 Resourcing Solutions (Nottingham)

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Head of Finance Operations

Citadel Source are delighted to be exclusively supporting a leading regional PLC...

Location

United Kingdom , South West

Salary:

100000.00 - 150000.00 GBP / Year

Citadel Source

Expiration Date

Until further notice

Requirements

Proven ability to lead and optimise end-to-end finance operations with a strong focus on service delivery
Commercially astute, with experience managing multimillion-pound third-party contracts and outsourced service models
Skilled in driving process transformation through simplification, standardisation, and automation
Strong stakeholder engagement skills, with a track record of aligning service delivery to evolving business needs
Experienced in setting and managing KPIs, SLAs, and customer satisfaction metrics to monitor and improve performance
Effective team leader with experience managing direct and matrix teams across multiple locations
Comfortable operating in complex environments with a proactive, hands-on approach to issue resolution
Strategic thinker with the ability to apply external insight to shape future-state service models and operational strategy

Job Responsibility

Responsibility for leading the interface between internal teams and third-party partners delivering core finance services (e.g. P2P, O2C, Payroll), ensuring operational accuracy, compliance, and efficiency
Oversight of day-to-day finance operations, with accountability for resolving service issues and removing barriers to performance
Responsibility for ensuring timely and accurate execution of key transactional processes, including invoicing, payments, and reconciliations
Acts as the senior point of contact for finance and business stakeholders, ensuring service delivery aligns with strategic priorities
Ownership of high-value third-party contracts, applying commercial insight to optimise service outcomes and cost efficiency
Oversight of contract governance and change control processes, working closely with Procurement and Legal functions
Responsibility for leading and developing internal teams and external delivery partners across multiple geographies
Oversight of performance metrics, including KPIs, SLAs, and customer satisfaction indicators to drive continuous improvement
Regular engagement with regional and divisional teams to assess service performance and identify improvement opportunities
Responsibility for leading process transformation initiatives, leveraging internal process excellence capabilities

What we offer

Car allowance
30% bonus potential
Excellent benefits

Fulltime

Branch Operations Head

This is a leadership role responsible for overseeing all operational aspects of ...

Location

India , Mumbai

Salary:

Not provided

Randstad

Expiration Date

January 29, 2026

Requirements

Minimum 5 years of experience as an operations supervisor in Indian banking
Deep understanding of Indian banking applicable to a foreign bank
Proficient in international trade standards and practices (e.g., UCP)
Deep understanding of account opening, KYC, remittance, treasury settlement, bilateral, and syndication loan administration
Profound comprehension of interbank payments, including local clearing payments such as NEFT, TTGS, etc., and international remittances such as SWIFT, etc.
Exceptional organizational and time management skills
Able to work in a fast-paced, challenging environment, being proactive and able to solve problems on time, and have strong customer service skills

Job Responsibility

Oversee the day-to-day operations of the bank's branches in India, such as account opening, account transfer and remittance, trade finance, treasury settlement, credit administration, etc., and ensure smooth and efficient delivery of banking services to customers
Implement and maintain robust operational policies, procedures, and controls, and identify and implement process improvements to enhance productivity
Collaborate with the lending teams in developing and implementing the bank's strategic plan for the Indian market and translate the strategic vision into actionable operational plans and initiatives and drive operational efficiency and effectiveness
Understand and navigate the specific regulatory requirements and reporting obligations for foreign banks operating in India
Identify, assess, and mitigate operational risks, ensuring compliance with the Bank’s risk management framework
Perform periodical account reviews and necessary approaches to align with the Bank’s AML and KYC policies
Collaborate with the IT team, overseeing the bank's technology infrastructure and ensure it supports the operational needs of the business
Evaluate and implement new technologies to improve operational efficiency and customer service by collaborating with the IT team and the IT Division at Head Office
Provide coaching, mentoring, and development opportunities to team members
Foster a culture of collaboration, innovation, and continuous improvement

Fulltime

Head of KYC Operations

Head of KYC Operations – Austin – Full Time – Financial Services / Fintech. Are ...

Location

United States , Austin

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

10+ years of experience in Operations—preferably in KYC/AML, compliance, financial crime, or fintech/financial services
8+ years of leadership experience, including managing large-scale, multi-location teams
Proven track record of building efficient, compliant, and scalable operations
Deep knowledge of regulatory environments across the Americas
Skilled in data analytics platforms (e.g., Looker, Superset) to drive operational performance
Strategic thinker and problem-solver who thrives in fast-paced, ambiguous environments
Exceptional communicator, collaborator, and people leader

Job Responsibility

Set the strategic direction for KYC operations in the Americas, balancing regulatory compliance with customer-centric growth
Lead and inspire a team of 150+ people across multiple countries, including in-house and outsourced operations
Oversee the quality, speed, cost, and compliance of all onboarding and KYC-related processes
Build a scalable, data-driven KYC function — improving false positives/negatives, SLA adherence, and case resolution quality
Collaborate closely with Product, Compliance, and Risk teams to ensure alignment on strategy, regulatory obligations, and innovation in financial crime prevention
Develop team leadership and people strategy, enhancing career development, engagement, and performance metrics
Manage external vendors, budget oversight, and reporting at a senior executive level

What we offer

Competitive relocation package is available

Fulltime

Head of Operations Poland

Head of Operations role for Poland, responsible for managing data center operati...

Location

Poland , Warsaw

Salary:

Not provided

DATA4 Group

Expiration Date

Until further notice

Requirements

Significant experience in areas in data center industry or in critical environment
Technical knowledge to pilot the various fields involved
Fluent in English
Knowledge of electricity, air conditioning, computer networks, security, security
Ability to manage a long-term relationship with suppliers/providers
Ability to coordinate and manage root cause search in the event of an incident
Ability to listen to customer needs and constraints
Strong People Management skills
Good Strategic decision-making skills
Good understanding of safety and fire safety standards and procedures

Job Responsibility

Managing operations in Poland
The main warrantor of the quality of service rendered to Customers in Poland, especially in terms of continuity of service
Responsible for the technical and security management of the Data Center area
Monitoring the operating budget of non-construction sites: responsible for the financial management of operating costs (COGS and Capex of Maintenance) in accordance with the budget and internal rules of the company in budget terms
Monitoring and execution of the company’s H&S and environment policy and monitoring its proper application with stakeholders (suppliers, subcontractors, visitors, customers…)
Coordinating the various internal and outsourced activities and services of the sites
Ensure that regulatory controls are in place and monitored in accordance with applicable regulations including ICPE
Management of on-call schedules
In coordination with the Senior Management, arbitration and reallocation of resources according to the company’s objectives and strategy
Assists the Sales team in the negotiation phase when necessary

Fulltime

Operational Risk Head of Data Risk Center of Excellence

The Head of Data Risk Center of Excellence will lead risk assessment efforts for...

Location

United States , Tampa

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

20+ years of direct experience as a senior Non-Financial Risk professional
extensive experience in overseeing global data programs in a large-scale organization
extensive experience applying operational risk management frameworks
experience in leading teams to deliver risk and control assessments
demonstrable understanding of Data fundamentals, including architecture and principles
deep knowledge of financial and risk data, regulatory compliance, and risk management
subject matter expertise in operational risk management applied to Data risk
bachelor's degree in Computer Science, Data Science, Information Technology, Business, or a related field preferred.

Job Responsibility

Ensure Enterprise Control Standard requirements are articulated and implemented
embed Data Risk Management practices in day-to-day business and strategic decision-making
oversee compliance against ORM frameworks and Enterprise Data transformation
lead Data Risk SWAT teams in independent risk assessments
operate shared services function supporting business risk management
serve as the primary interface to stakeholders like regulators and senior management.

What we offer

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off
unplanned time off
paid holidays.

Fulltime

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Head of Service Operations

360 Resourcing Solutions

Location:
United Kingdom , Nottingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Vp, head of atm operations and service continuum