Head of Service Delivery Job at Arriva London South Limited (Wakefield)

Regional Head of Services EMEA & APAC

To reinvent an industry, you have to build the best team. Join Formlabs if you w...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Have a proven track record of managing growing teams in a high performance culture
Have the ability to communicate effectively with team members and key stakeholders across the organization
Are proficient in implementing and managing change initiatives
Have skills to lead the team through transitions and maintain exceptional customer experience and productivity
Have the ability to anticipate challenges and develop strategies to overcome resistance
Have experience in data-driven decision-making
Have a strong problem-solving skills to address challenges and make strategic decisions

Job Responsibility

Development of a workforce that is capable of delivering industry leading customer support, including measurement of members’ performance and contributions, motivating them to succeed, identifying and addressing obstacles that prevent them from achieving their performance objectives, and addressing performance issues
Management of the daily operations of the EMEA & APAC service delivery teams (direct, channel, enterprise/key account)
Development of programs that empower our partners to serve our customers better
Anticipating our partners’ support needs and proactively building a support framework
Achievement of SLA targets and KPIs in service delivery
Identification and implementation of opportunities to improve the customer experience and drive efficiency
Maintaining accountability for the responsible use of Formlabs funds to support team engagement and to provide a customer experience that builds loyalty to the company
Lead and contribute to Services, Customer team and Formlabs initiatives to improve and transform our business

What we offer

Private health insurance with Medicare (Blue package + Hospital coverage)
Eyeglass reimbursement up to 70,000 HUF
SupportLinc: Employee Assistance Program
A monthly or quarterly public transportation pass for Budapest/Country
All You Can Move sports pass with 7000 HUF monthly allowance
Meals and snacks - catered lunch 3x/week
Unlimited 3D printing
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Delivery Head

SoftClouds is looking for a Delivery Head who is passionate about delivering exc...

Location

India

Salary:

Not provided

SoftClouds

Expiration Date

Until further notice

Requirements

Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, and ability to work independently and manage multiple projects simultaneously
Ability to work across multiple time zones and balance multiple priorities
Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)

Job Responsibility

Own and manage the delivery organization for success
Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams
Own the delivery governance with customers and connect with them on a regular basis in building confidence and working towards their success
Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals, commercial estimates and enabling delivery team readiness
Monitor resources for high utilization and billability
Create and maintain required tools to track project profitability in real time
Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and company leadership
Be comfortable stepping into challenging projects and turning them around into successes
Understand resource needs and partner with HR/Ops to grow the resource pool
Balance project and resource needs against financial constraints

Head of Service

A rare opportunity for an accomplished Head of Service to join a wonderful UHNW ...

Location

United Kingdom , London

Salary:

55000.00 - 60000.00 GBP / Year

Cora Partners

Expiration Date

Until further notice

Requirements

Extensive proven experience in UHNW private households/superyachts
Exceptional attention to detail and understanding of luxury service standards
Strong organisational and leadership skills with the ability to oversee and delegate
Hands-on approach combined with strategic thinking
Professional, discreet, and highly motivated
Excellent communication skills and ability to liaise across all staff level
Understanding of principals’ needs and preferences with a proactive mindset
Right to work in the UK

Job Responsibility

Oversee all aspects of household service delivery whilst remaining actively hands-on with housekeeping duties
Lead, train, and mentor a largely new household team, ensuring cohesion, structure, and professional standards
Create and maintain comprehensive task lists and implement systems across all service areas
Understand and implement the principals’ preferences, anticipating needs and ensuring all requirements are met (water bottles filled, preferred items stocked, etc.)
Delegate tasks effectively and coordinate with household staff members
Provide detailed handovers between shifts to ensure continuity of service
Take responsibility for both the professional kitchen and family kitchen areas
Work rotating shift patterns to maintain consistent service standards
Conduct quality control across all household areas
Support the House Manager in upholding the family’s exceptionally high standards

What we offer

Opportunity to travel with the family for up to six weeks per year (two-week periods to Sardinia and St Moritz)

Fulltime

Head of Infrastructure Services

We are currently recruiting for an experienced Head of Infrastructure Services t...

Location

United Kingdom , London

Salary:

Not provided

Transact

Expiration Date

Until further notice

Requirements

Minimum of 5 years financial services experience
Strong people manager
Managed an infrastructure team within a financial services environment
Experience establishing and delivering automated monitoring and response environments
Experience managing and delivering change into all aspects of on-prem and cloud-based infrastructure services – Network, voice, server, OS, virtual, database, app delivery, windows/linux OS, Azure, 365, firewalls, etc.
Experience delivering security change work – PAM, Perimeter controls, zero trust, IPS, XDR services, etc.
Ability to interact confidently at all levels
Comfortable being hands on whilst having managerial oversight
Driven, passionate, and personable
Genuine commitment to supporting and developing others

Job Responsibility

Development and delivery of Infrastructure Strategy
Operational running of the Infrastructure environment
People management of the infrastructure team
Owner of all app and capability services delivered from the infrastructure space (finance, OR, Risk, Audit, strategy, operations, lifecycle management, continuous improvement, vendor management, stakeholder management, etc.)
Part of the Technology Management leadership and responsible for supporting development of Technology Strategy, Technology people development across the business
To support and enable the programme management team in delivery of all change work
To embed a mindset of risk management across all services and to ensure that all aspects of risk is appropriately managed and mitigated
Support the development of appropriate governance and process to drive all aspects of Technology forward
To ensure that all aspects of Infrastructure services are designed and run to meet architecture standards which include scalable, efficient, resilient by design
To establish appropriate measurements across all aspects of infrastructure (people, tech and governance) to drive continuous improvement

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Head Actuarial Global Service Line

As head of global service line actuarial, you will oversee and lead the actuaria...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Master’s degree in Finance, a degree in Management, Business Administration or equivalent and experience leading actuarial projects or function
Candidates with recognized actuarial professional certifications preferred
Fluent in English
10+ years leadership experience in multicultural context
Strong analytical skills

Job Responsibility

Manage the global actuarial service line end2end
Act as spearhead for cross-collaboration between locations
Ensure growth and expand the current client footprint by developing innovative solutions and transforming processes
Ensure the delivery of excellent customer services and best-in-market actuarial and risk management services
Forge strong customer relationships, partnering with clients, executive leaders, key stakeholders and global finance, actuarial and risk management functions across Allianz around the globe
Drive a high performance and talent management culture by encouraging cross-team collaboration and leading by example to achieve positive results and continuously upskilling
Embrace new technologies and upgrading teams’ capabilities to sustain future-readiness

What we offer

Fixed salary compensation along with fixed benefits
Flexible benefits that can be individually customized
Additional vacation days
Rewards and Recognition Program
Complete training curricula available
All you can read with Bookster
Share Purchase Plan
Allowances for special events
Flexible working environment
Medical services

Fulltime

Head of Sales and Service

The Head of Sales and Service will lead Linx’s efforts to grow its client base, ...

Location

Canada , Toronto

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Degree in Business, Marketing, or a related field
Minimum of 15 years of experience in the insurance industry, with a proven track record in sales, business development, and service leadership
Experience building business books and hiring underwriters
Strong negotiation, communication, and CRM skills
Applicants must be legally authorized to work in Canada

Job Responsibility

Develop and execute strategic plans to achieve sales targets and expand the customer base
Lead, mentor, and develop the sales team to ensure high performance and continuous improvement
Build and maintain strong, long-lasting relationships with brokers and clients
Identify new business opportunities through market analysis and broker engagement
Oversee service delivery standards across underwriting teams, ensuring timely and accurate responses to broker submissions
Collaborate with underwriting, operations, and technology teams to streamline workflows and improve client experience
Monitor service metrics and implement improvements to maintain high engagement scores
Work closely with product development, marketing, and underwriting to align sales and service strategies with business goals
Partner with internal stakeholders to ensure cohesive execution of client solutions
Support underwriting teams in managing large, complex risks across property and casualty lines

What we offer

Comprehensive benefits package
Inclusive workforce
Agile environment to manage wellbeing and work/life balance
Two "Global Wellbeing Days" each year
Variety of working style solutions
Continuous learning culture

Head - Global Talent Acquisition Delivery Leader

The Head- Talent Acquisition Delivery Leader plays a critical role in advancing ...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

14+ years of progressive HR or TA operations experience
5+ years in Talent Acquisition delivery leadership within large, matrixed, or global organizations
Bachelor’s or master’s degree or relevant experience
Proven experience managing external workforce programs, TA operations, or global mobility administration
Proficiency with Workday Recruiting, SAP Fieldglass, or equivalent VMS and HR systems
Deep understanding of HR compliance frameworks, vendor governance, and risk management
Strong data literacy with ability to interpret and act on operational metrics and experience insights
Strategic leadership and program execution in complex, global environments
Ability to influence across HR, Legal, Procurement, and senior business leaders
Operational rigor with strong focus on compliance and governance

Job Responsibility

Lead the global Talent Acquisition Delivery Tower
Partner with the Talent Acquisition COE to operationalize hiring strategies
Establish a scalable delivery framework
Drive alignment between regional delivery teams, business stakeholders, and enabling functions
Oversee the global External Workforce Management program
Partner with Procurement, Legal, and HR to govern supplier relationships
Manage the relationship with Master Service Providers (MSPs) and Vendor Management System (VMS) tools
Implement governance mechanisms and dashboards
Provide insights to leadership
Lead the Global Mobility Administration function

What we offer

Competitive and comprehensive Total Rewards Plans aligned with local industry standards

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Head of Service Delivery

Arriva London South Limited

Location:
United Kingdom , Wakefield

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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