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Arriva London South Limited Logo Arriva London South Limited · Logistics

Head of Service Delivery

United Kingdom, Wakefield · Job Posted January 20, 2026
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Job Description

Lead. Inspire. Deliver. Are you a proven operational leader with the drive to shape the future of public transport? At Arriva, we’re on a mission to deliver safe, reliable, and sustainable bus services that connect communities and enhance everyday journeys. We’re looking for an exceptional Head of Service Delivery to lead multi-site operations, drive performance, and inspire our teams to deliver excellence every day. The Opportunity As Head of Service Delivery, you’ll hold full accountability for P&L, performance, safety, and compliance across several operational sites. You’ll lead passionate teams, champion Health & Safety, and ensure we provide a service that customers trust and colleagues are proud to deliver. You’ll be a visible, credible leader — balancing commercial acumen with people-focused leadership to deliver growth, innovation, and world-class service.

Job Responsibility

  • Lead multi-site operations: Drive performance across all sites, ensuring safety, service quality, and profitability targets are achieved
  • Champion Health & Safety: Set the standard for a safe, compliant, and caring work environment — safety first, always
  • Deliver exceptional service: Build partnerships with local authorities and stakeholders to improve customer satisfaction and community value
  • Inspire and develop people: Lead, motivate and grow large, high-performing teams. Foster a culture of inclusion, accountability, and continuous improvement
  • Drive financial success: Own the P&L, deliver budgets, and implement initiatives that enhance efficiency and maximise EBIT
  • Innovate for the future: Identify and implement process improvements, champion change, and embed best practice across the UK Bus business

Requirements

  • Proven success leading large operational teams across multiple sites in a customer-facing, safety-critical environment
  • Full P&L responsibility experience – with a track record of driving revenue growth, cost control, and profit delivery
  • Strong leadership and stakeholder management skills, with experience partnering with Trade Unions and local authorities
  • A passion for continuous improvement, operational excellence, and creating inclusive, high-performance cultures
  • Deep understanding of Health & Safety compliance and regulatory standards
  • (You will also hold statutory director responsibility for relevant legal entities)

What we offer

  • Car Allowance
  • Bonus
  • Excellent Benefits
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