Head of Service and Maintenance Department Jobs

OMNIC

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Job Description:

Omnic is seeking a dynamic and experienced Head of Service and Maintenance Department to lead our parcel lockers network service and maintenance operations across multiple countries. This role is crucial in ensuring that our network of parcel lockers operates efficiently and meets the highest standards of service. The successful candidate will manage a team of field engineers, establish strategic partnerships, develop certification programs, and ensure strict adherence to SLA standards.

Job Responsibility:

Oversee and manage the Service and Maintenance Department, ensuring that all parcel locker networks are serviced and maintained to the highest standards
Lead and mentor a team of field engineers across different countries, ensuring they are well-trained, motivated, and capable of delivering exceptional service
Develop and implement strategies to optimize service and maintenance operations across multiple regions
Ensure that all service and maintenance activities adhere to established SLA standards, providing reliable and timely service to clients
Monitor and analyze key performance indicators (KPIs) to continuously improve the efficiency and effectiveness of service operations
Establish and maintain partnerships with external companies to expand service capabilities and coverage
Negotiate and manage contracts with service partners, ensuring that all agreements align with Omnic’s standards and goals
Develop and implement certification programs for service partners and internal teams to ensure consistent quality and adherence to best practices
Regularly update certification criteria based on industry standards and technological advancements
Ensure that all service and maintenance activities comply with local regulations and safety standards in each country of operation
Implement and enforce safety protocols to protect employees and clients during service activities

Requirements:

Proven experience in a senior management role within service and maintenance operations, preferably within a multi-country network
Strong background in managing and leading teams of technical staff, including field engineers
Excellent leadership and team management skills, with the ability to inspire and drive high performance
Strong organizational and project management skills, with the ability to handle multiple tasks and projects simultaneously
Proficient in developing and maintaining strategic partnerships
Ability to develop and implement certification programs
Strong understanding of SLA management and adherence
Bachelor’s degree in Engineering, Operations Management, or a related field. A master’s degree is a plus
Fluent in English
additional languages are a plus

What we offer:

Competitive salary and benefits package commensurate with experience
Opportunity for professional growth and advancement within a dynamic and growing organization
Collaborative and supportive work environment with a focus on teamwork and innovation
Unique opportunity to make a meaningful impact in a culturally rich and diverse environment

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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Head of Service and Maintenance Department