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Head of Seller Experience & Private Sales Operations, Americas

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Sotheby's

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Location:
United States , New York

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Category:
Sales

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Contract Type:
Not provided

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Salary:

85000.00 - 95000.00 USD / Year
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Job Description:

This role will be responsible for the day-to-day management and operational function of the Pre-Sale and Private Sales/Marketplace teams. Candidate will mitigate risk to the business in key areas by providing ongoing practical support, guidance, leadership and ensuring comprehensive starter/refresher training and oversight with Pre-Sale Managers. The role will also oversee relevant in-depth reviews of process and systems, drive forward efficiencies and promote consistency by ensuring adherence to company policies and best practice.

Job Responsibility:

  • Provide day-to-day support, guidance, and leadership to Pre-Sale Managers and wider Pre-Sale Coordinator teams including recruitment, onboarding, proper coverage, goal setting and performance reviews
  • Work closely with Service Operations Management team in reviewing processes and implementing improvements to enhance workflow and service levels and scoring
  • Communicate on behalf of Pre-Sale Operations across the global business and respective Heads of Seller Experience to ensure efficiency and consistency in standard operating procedures and goals
  • Engage with GMs, BD/BM group, and Sale Directors on required actions, shared workflows and any departmental issues
  • Partner closely with Post-Sale, Shipping, Accounts Receivable, and Bids & Client Services teams to improve client administrative journey and strive to innovate constantly with this aim
  • Responsible for completing end-to-end process reviews of pre-sale workflows to identify and improve processes enabling an optimal end-state workflow
  • Support projects across the business including Inactive Inventory Initiative and work closely with Service Operations Managers to meet inventory targets and review
  • Implement and communicate company directives and policies, including compliance due diligence standards and requirements, corporate governance
  • Serve as key stakeholder and business owner for Pre-Sale and identify and prioritize technology requirements
  • Assist Managers and Coordinators with any escalations or complex client issues, consignments, inbound shipments, RTCs, compliance escalations, contract/legal escalations
  • Aim to develop client self-serve, reduce touchpoints, facilitate all consignor administrative procedures internally and externally
  • Maintain P&L ownership and manage variable costs (OT,T&E) and work with Finance to develop and set the annual budget while forecasting changes on a quarterly basis
  • Work constantly with other stakeholders in Service Operations, Logistics, and Operations Leadership to improve processes and improve client experience

Requirements:

  • Working knowledge of Sotheby's systems and procedures is essential
  • Well-organized, enthusiastic and proactive with a flexible approach, stress resistant
  • Proven management skills, creative problem solving and excellent interpersonal skills
  • Strong work ethic, able to work both independently and part of a team
  • Able to maintain highest standards of confidentiality and client service
What we offer:
  • discretionary bonus
  • competitive benefits package

Additional Information:

Job Posted:
January 06, 2026

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