Head of Sales

• Lead, mentor, and develop the sales team, creating an environment that supports learning and accountability
• Design and embed effective KPIs, training pathways, and performance management tools
• Analyse data and use insights to forecast performance and guide decision-making
• Streamline sales processes and reporting to improve efficiency and consistency
• Manage key client relationships to ensure exceptional service delivery and drive retention
• Work closely with senior leadership to align the sales function with business strategy
• Contribute to company-wide planning and cultural development as part of the leadership team
• Champion collaboration, communication, and a people-first approach across the business
• Lead appraisals and establish development programmes for the team

• Proven experience leading and developing a B2B sales or client services team of ideally 10 or more people
• Prior experience in a Head of Sales, Head of Commercial, Head of Client Services, Head of Customer Success or Account Director or similar role
• A strong record of implementing KPIs, development plans, and measurable performance frameworks
• Experience in a medium-sized organisation, structured enough for accountability, agile enough for creativity
• A data-driven mindset with confidence using CRM and reporting tools
• Exceptional communication and leadership skills, with emotional intelligence at the core
• Pragmatic, hands-on, and commercially minded, with a collaborative approach to leadership

• Experience within a creative, project-based, or service-focused sector (e.g. marketing, tech, architecture, design, or professional services)
• Strong relationship management skills and a passion for delivering best-in-class service
• A natural coach who enjoys developing individuals and teams
• An appreciation for design, sustainability, or purpose-led business, though not essential

commission