Head of Sales Operations

• Conduct detailed research and analysis of automotive industry regulations, commercial policies and compliance requirements across EU, UK and overseas markets
• Assess policy impact, identify operational risks and opportunities, and support the development and continuous improvement of sales, dealer and incentive policies
• Manage daily sales operations activities, ensuring smooth coordination between Sales, Finance, Supply Chain and other internal stakeholders
• Support order management and vehicle allocation processes to ensure efficient delivery performance and healthy stock levels
• Develop and maintain sales operational KPI reporting and dashboards, providing regular business insights, performance analysis and risk identification
• Track sales performance against annual and quarterly targets, identifying gaps and recommending corrective actions to support business delivery
• Monitor policy implementation and dealer feedback, driving continuous improvement initiatives across sales operations processes
• Prepare professional business presentations, reports and management updates for internal stakeholders
• Contribute to process optimisation initiatives to improve operational efficiency and support scalable business growth

• Bachelor’s degree or above in Business Administration, Marketing, International Trade or a related discipline
• Experience within automotive sales operations or commercial operations
• Experience working with EU and UK markets is highly desirable
• Strong understanding of sales operations, dealer management, commercial policy development and compliance requirements
• Experience in vehicle management, order operations and sales performance analysis
• Advanced proficiency in Microsoft Excel and BI/reporting tools
• Strong presentation and reporting skills, including preparation of professional PowerPoint materials and business reports
• Strong communication skills, both written and verbal, with the ability to work effectively across international teams
• Strong analytical thinking, problem-solving capability and a proactive, results-driven approach
• Ability to manage multiple priorities and perform effectively within a fast-paced environment

Proficiency in an additional language

• 25 days’ holiday plus bank holidays
• Pension scheme access
• Annual bonus - non contractual
• Private Healthcare
• Access to the Employee Car Ownership Scheme
• Group income protection based on length of service
• Family Friendly policies
• Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT