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The Head of Sales and Service will lead Linx’s efforts to grow its client base, deepen broker relationships, and deliver an exceptional service across its underwriting portfolio. This role combines strategic sales leadership with operational oversight of service delivery, ensuring that Linx’s commercial goals are met while maintaining its reputation for responsiveness and excellence.
Job Responsibility:
Develop and execute strategic plans to achieve sales targets and expand the customer base
Lead, mentor, and develop the sales team to ensure high performance and continuous improvement
Build and maintain strong, long-lasting relationships with brokers and clients
Identify new business opportunities through market analysis and broker engagement
Oversee service delivery standards across underwriting teams, ensuring timely and accurate responses to broker submissions
Collaborate with underwriting, operations, and technology teams to streamline workflows and improve client experience
Monitor service metrics and implement improvements to maintain high engagement scores
Work closely with product development, marketing, and underwriting to align sales and service strategies with business goals
Partner with internal stakeholders to ensure cohesive execution of client solutions
Support underwriting teams in managing large, complex risks across property and casualty lines
Ensure alignment between sales efforts and underwriting appetite
Requirements:
Degree in Business, Marketing, or a related field
Minimum of 15 years of experience in the insurance industry, with a proven track record in sales, business development, and service leadership
Experience building business books and hiring underwriters
Strong negotiation, communication, and CRM skills
Applicants must be legally authorized to work in Canada
What we offer:
Comprehensive benefits package
Inclusive workforce
Agile environment to manage wellbeing and work/life balance
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