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Randstad Logo Randstad · IT - Administration

Head of Risk Management

Malaysia, Kuala Lumpur 15000.00 - 25000.00 MYR / Month · Job Posted June 29, 2026
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Job Description

As the Head, Operational Risk & Cash Operations Controls, you will be the ultimate guardian of our transaction highways and cash movement infrastructure. This is not a passive, theoretical risk role—it is a fast-paced, high-impact position where you will lead transaction monitoring, oversee fund movements/settlements, and anchor our Second Line of Defense (2LOD) governance framework. Leading a dedicated team, you will act as a strategic challenger to our high-transaction operational engines. You will collaborate daily with cross-functional squads in Finance, Customer Experience, Player Operations, HR, and Engineering to spot vulnerabilities, track anomalies, and keep our growth safe and sustainable.

Job Responsibility

  • Oversee our real-time transaction monitoring frameworks, identifying, escalating, and swiftly resolving unusual, high-risk, or anomalous digital wallet and payment behaviors
  • Mitigate operational risks surrounding multi-currency cash flows, digital fund movements, cross-border merchant settlements, and daily high-volume automated reconciliations
  • Deep dive into the transaction lifecycle to catch reconciliation leaks, trace payment drops, and eliminate cash exposure risks across our gaming and payment gateways
  • Lead the Second Line of Defense (2LOD) risk oversight and provide constructive challenge to internal operations, engineering, and support teams to ensure optimal governance
  • Drive and champion our Control Self-Assessment (CSA), Risk & Control Self-Assessment (RCSA), and live Risk Registers, ensuring risk documentation is agile and matches our rapid business evolution
  • Execute thorough, end-to-end process walkthroughs and control reviews across gaming and fintech operations to expose functional gaps and deploy immediate remediation actions
  • Lead, coach, and mentor a high-performing squad of 3 to 5 risk and control specialists, building a culture of vigilance and rapid response
  • Partner cross-functionally with squads in Finance, Tech Support, HR, and Player Operations to patch control gaps without slowing down commercial agility
  • Synthesize complex transaction data and operational anomalies into clear, executive-ready risk dashboards, reporting trends and remediation progress straight to senior management

Requirements

  • Degree in Risk Management, Finance, Accounting, Business, or a related field
  • 8 to 12 years of sharp experience across operational risk, internal controls, transaction monitoring, high-volume reconciliations, or process audit
  • Practical, battle-tested experience in cash operations, fund flow architecture, digital settlements, and high-transaction reconciliation controls is an absolute must-have
  • Demonstrated maturity in 2LOD oversight, possessing the confidence and commercial acumen to challenge engineering and operational processes constructively
  • Strong experience driving RCSA, CSA, and tracking live corporate risk registers
  • Excellent verbal and written communication skills in English and Mandarin are required to effectively manage regional counter-parties and stakeholders
  • Proven track record of managing and scaling small, high-output control teams
  • Comfortable traveling to regional or client offices up to twice a year if required

Nice to have

  • Direct experience working in fast-moving industries like Fintech, Digital Gaming, E-wallets, Payments, Remittance, or high-volume e-commerce environments
  • Professional certifications such as ACCA, CPA, or dedicated Risk Management credentials
  • Familiarity with agile issue tracking, automated reconciliation tools, and corporate governance documentation systems
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