Head of Risk & Control for Payments Operations for UK & Europe Cluster, Citi

Citi

Location:
Ireland, Dublin

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Services Payments Operations Risk team is responsible for the successful execution of the global payments risk strategy and provides oversight & support to the Services Payments Operations business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Operations team will engage with Business and other 1st, 2nd and 3rd line stakeholders to ensure consistency across the Payments risk landscape.

Job Responsibility:

Responsible for managing payment risk teams for the UK & Europe Cluster
Responsible for managing payment risk teams for Cross Border Payments Operations including Worldlink Operations
Manage the risk and control within the payment Operations lifecycle
Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Europe payment Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Europe
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management
Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy
Provides control advice and guidance to Payment Operations organization
Communicates guidance and training of new requirements
Identify and raise issues within the business
Mitigates those risks and ensures appropriate approval and visibility within the organization
Create and track Key Risk Indicators, metric triggers and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners
Stays current in understanding existing risks and analysis of emerging risks across the business
Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Be fully up to date and familiar with relevant Citi Policies and standards
Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors
Ensure timelines and quality of deliverables
Develop and maintain a robust Risk & Control program to support Europe Cluster Payments Business

Requirements:

12-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of Payments business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required
Track record leading Control related projects and programs
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity

What we offer:

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support well-being, living well, and saving well

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Head of Risk & Control for Payments Operations for UK & Europe Cluster