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Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

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Citi

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Location:
Malaysia , Penang

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Category:
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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help clients drive their business forward while investing in innovation. The Head of Risk & Control for Payments Operations role involves establishing a strong controls framework, monitoring risk indicators, and adhering to policies while managing a team.

Job Responsibility:

  • Responsible for managing payment risk teams for the Asia South & JANA Cluster
  • Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
  • Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
  • Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
  • Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
  • Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
  • Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
  • Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
  • Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
  • Prepare reports for senior management
  • Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy
  • Provides control advice and guidance to Payment Operations organization
  • Communicates guidance and training of new requirements
  • Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.
  • Create and track Key Risk Indicators, metric triggers and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.
  • Stays current in understanding existing risks and analysis of emerging risks across the business
  • Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
  • Be fully up to date and familiar with relevant Citi Policies and standards
  • Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors. Ensure timelines and quality of deliverables
  • Develop and maintain a robust Risk & Control program to support Asia South & JANA Cluster Payments Business.

Requirements:

  • 10-15 years relevant experience
  • Significant experience in Operational Risk and/or Payment Operations
  • Ability to manage through influence to drive implementation across a global organization
  • Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
  • Outstanding communication and presentation skills required.
  • Track record leading Control related projects and programs.
  • Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
  • Ability to produce results against tight deadlines and navigate ambiguity
  • Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.
What we offer:
  • Resources to meet your unique needs
  • Empowerment to make healthy decisions
  • Financial well-being support
  • Opportunity for career growth at a global financial institution.

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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